archery-shop.co.uk Reviews 3

My wife ordered me a set of a dozen arrows for a birthday present, when the arrows arrived from Evri the package was already opened, I looked inside and lifted the bubble wrap and the first arrow I saw was broken, I told the courier who said he would return them, the arrows got damaged because the packaging wS insufficient and not taped well making it very insecure.I let Archery shop know and they apologised, a week later nothing from them so I emailed them and also Evri, I got confirmation back from Evri who said it was being returned to sender and also confirmation the arrows got damaged in transit. I asked Evri to amend the tracking as it was showing as delivered to me. I then got a reply from Archery shop saying the tracking is showing as delivered. They made no effort to contact Evri to confirm the parcel had been refused and was on its way back. When I emailed again to explain they said it needs investigating and could take weeks to resolve, they the. Bizarrely asked me to fill in a form which was for parcels delivered that had been left somewhere and gone missing, I understand accidents and mistakes happen but I am in between a company sending a poorly packaged item and a courier company damaging it and it is me who is wasting my time trying to sort everything out.
Really disappointed in my experience so far, I have had to pay out again for a last minute replacement present and I still haven't got my money back.

Decent service, I got my item a week after ordering it, which isn't too bad considering it seems to have been sent from Germany.

I had an email telling me the item had been handed to Evri, but this didn't appear in Evri's tracking until a couple of days later. Apart from that, all is well. The item was packed securely and is the real deal.

Very good products with amazing configuration potential to match your archery needs. It is hard to find affordable arrows at my draw length but i found many here.
Customer service is amazing they will answer any of your questions, even general questions regarding archery such as how arrow heads my affect your performance etc. I feel very comfortable using this site and asking their customer service for advice and help regarding special equipment needs.
I was looking for a certain arrow head and they kindly put it up on their website for me to order, a huge help.