Armory Den Reviews 25

I was a little skeptical on purchasing body armor from Armoryden.com as I recently learned about them and saw they previously sold solvent traps which apparently are being relaunched soon. It seems solvent traps are not the only thing that they intended to launch when they first started but with all the overreach and everything they apparently stopped operating. Well I'll tell you right now the fit on the TRR Single Curve Level IV and the weight and quality, combined with the professional packaging is definitely living up to the reviews I see about Armory Den. If you are looking for very high quality body armor but at a price lower than other places and all other places I found for the same specs all very light weight, definitely pull the trigger if you are on the fence!

This review is not about the products from Armory Den but on their lack of Customer Service. Based on the reviews I've read and the description of their products, I look forward to one day using their products. I have submitted four different messages through their website and have responded to three of their computer generated emails. After several emails requesting information about creating an account and veteran's discounts, I still have not received a response from Customer Service. With no response from Customer Service I decided to go ahead and order the products I wanted. I selected the items from their website, placed them in my basket and proceeded to checkout. At checkout, I received a notice that my profile had been placed on a restricted list and I was unable to place a new order. Shortly after that message, I received an email stating I was only a click away from completing my order and in fact they provided me a Coupon Code for a 5% discount. Again I attempted to complete my order and again I received the same notice concerning the list I am on. To top it off yesterday I received an email from Armory Den, an advertisement for their newly released Thread Protectors.
Based on the reviews I have seen on Trustpilot, I hope this gets the attention of a Customer Service Representative at Armory Den. I look forward to a conversation with them via email or phone with the sole purpose of completing my order.

Very Respectfully Brad

Absolutely thrilled with the level of customer service. Anytime I had a question they respond very quickly and always answer my questions completely.

I love their packaging. While it may be somewhat difficult to get to their products through all the packaging, I really appreciate that they take the time to properly wrap their products. I feel like this attention to detail would protect my order if the delivery person were to leave it where it could get rained on or left in the weather. The packaging is amazing, and I will continue to return as a customer.

Great company! I am 110% satisfied with my experience. The ordering process was easy and secure. The package arrived 3 days early by USPS. The product was extremely well-packaged: outer bubble envelope, inner bubble wrap, a box, and the individual pieces were separated and secured within holes in foam material. The trap itself is very well constructed as advertised. I’m glad I paid the extra $$ for a high quality product rather than risk with a random internet company just out for sales. Also customer service responds within hours and is extremely responsive—they have actual humans interacting with you! Will use again. Thx!

So far my experience with Armory Den isn't that great. I have sent then 7 emails over the past few days asking about a product that is out of stock and if they accept backordering. I have yet to receive anything back from customer service. If this issue gets resolved I will update my review.

where do i start, well for one thing these people have custumer service covered on a legit level. the best hands down communication with me then any company has ever had. up until my first purchase amazon had that on lock. but Armory Den has them beat. And if your skeptical of the quality of material or machining. one time is all it will take for you to truely trust that every single purchase you make with them will be the best you can buy. The best business and people you will ever spend money with. I am a customer for life and that is a fact! truely greatful for a business that actually cares about the people they do business with. thanks yall god bless you!! Adam Carruth

As I shopped for the product, I kept returning to the Den website. Descriptions are clear, lots of good information, very good value. Ordering is simple, terms are straightforward. I had special shipping instructions, followed perfectly. Secure packaging. The trap is well machined, fits tight, and is nicely finished. The hand-feel has heft and is of quality. Extra care at every step. Thanks.

Let me just start with Thank you Armory Den! What exceptional customer service! Their response time to emails, is faster response time then the police department has where I live for 911 calls lol j/k. Seriously, they answered me on Sunday, morning and afternoon. No company does that! Also, I asked about a part I thought came with my order. I was ready to pay for it, nope, they sent them to me for free, and shipped on a Sunday! No one does that! I’m a customer for life! I even canceled an order I had with another company, just so I can buy from ARMORY DEN! My business motto is “always do the right thing l, no matter what” they obviously follow it also!

I was a little skeptical about ordering honestly. I hadn't heard much about armory den and could only find good reviews lol. But I took a chance and put through an order. Everything arrived as described and is awesome. Be aware that you may receive multiple shipments based on what you order. These guys respond fast and from what i have seen, produce quality products. They have my future business. I've put up similar reviews and given a recommendation on their FB page.

Great experience. Product can exactly on time, as expected. Very pleased with product. Very well engineered and good quality. Customer service is excellent. Answered all questions quickly and very informative about products. Will definitely be ordering more in the future

Great customer service. When the item I ordered was late being delivered by USPS, they stepped up to the plate and made things right. I would recommend this company to anyone who is interested in well made quality products. You guys rock!

Mike

Very nice quality item and excellent customer service. Prompt responses to questions. Would highly recommend.

Excellent customer service, go the extra mile to make sure you are satisfied as a customer. Would highly recommend the Den for any of your needs of there products,

I think of all the online retailers I have dealt with, these guys are truly set up for great customer service. They have gone way out of their way to make this buying experience more than great. Quick response to the needs of customers are rare today. Thank you for doing what other online realtors have just forgot to do. Taking care of the customer.

Thanks for taking care of everything. It’s been a pleasure working with all the staff in all aspects of the Purchase, returns, credit and exchanges-all due to my decisions & mistakes.The quality products and stellar customer service are impressive. The Armory Den has certainly earned my business for life.

Long story short, Armory Den has the absolute best customer service ever! I made a mess of not one, but two orders (completely my fault), they worked with me and fixed the whole thing, got back to me very quickly even on a Sunday! Will definitely be directing as much buisness as I can towards them. Also, the machine work and quality of their products are top notch, great company.

My name is Andy from Tn. I have order things forever and often wonderd about the Reviews people put and what they say about a company as GOD as my witness this company is great if I emailed them I had a response in no time I order 3 and had a 10% coupon that night they honored and had money back on my card the next day!!! When I told my buddy he said now that's a company you can trust and I 100%agree and trust me theres not many of them out there anymore like this one.If your on the line about ordering from them I promise you you wont regret it Andy from Tn A REAL PERSON thanks again Armory Den I wish you and your company all the BEST!!!...

Product is high quality, customer service was even better, I had an issue with one item and they made sure I was taken care of I will definitely be buy again