ASAP 24/7 Plumbers Reviews 47

SCAM COMPANY AVOID AT ALL COSTS
Would give 0 stars if that was an option
Workers work at 1 mile per hour to make sure work trips into the next hour, one guy was like a statue I have NEVER seen anyone work so slowly
Highly unfair practice of charging for the whole hour even if they work 1 minute of an hour, gives staff no incentive to work efficiently, COMPLETE SCAM!
They add HIDDEN FEES into the small print of the invoice such as trying to charge extra for the jet wash, even though they use YOUR WATER!
The admin fee is 20% which is a complete SCAM, it costs no more to send an invoice for a £200 job than a £1000 pound job, highly unusual, should be reported to trading standards
People in the office on the phone are dishonest and do not explain honestly about how much things cost and the hidden fees
Conveniently they don't speak English when they are under pressure and are caught lying
DO NOT USE THIS COMPANY UNDER ANY CIRCUMSTANCES THEY ARE A COMPLETE SCAM the will charge you 5x the rate of a job for what it should be, their fees are expensive, their worker are slow and inefficient and their staff are extremely rude
VERY DISHONEST PEOPLE,
DO NOT USE UNDER ANY CIRCUMSTANCES
Hopefully people read this review and avoid using them, I wish I had 🙏

Absolutely rubbish company rang up and the lady that answered the phone was not professional at all call out was £49 paid £50 no change was given invoice was £58.80 and to fix toilet £249 for a 5 min job when rang company to complain was told what do u want me to do about it please do not use this company big scammers stay away

If I could give 0 I would. Absolute scam of a company. They prey on people who are in a bind and charge exorbitant prices. £400 to fit a £3 cap at the end of a burst pipe! On site for 40 mins. They insist on a bank transfer knowing fully well that it’ll be next to impossible for customers to go through their credit card company to try and claw back the money for the sham work they did.

They have been very correct with the eta and the work aswell They came in time very respectful i will suggest them 100% to everyone

One of the best company I’ve ever called. I had a leak coming from my ceiling two other plumber came and they didn’t know what they’re doing but ASAP 24/7 plumbers sent someone very experienced. He sorted out all my problem with the reasonable price. I will 100% recommend them.

Shocking scamners no transparency with prices just made a simple repair to our toilet charged me 1180 as a pensioner I argued until they brought the price down to 960 should have just taken them to court they charge 319 per hour plus a massive admin charge nothing is explained to you until they want your money I asked the plummer he said 319 per hour plus costs so two hours work and undisclosed final fee of 1180 .

Total rip off stay away at any price.

These guys are rip off merchants. The pricing structure is unclear until the plumber is in your house, at which point they say it's £259 per hour.

After being assured a part could be sourced in 15 mins, he came back 90 minutes later, stinking of cigarettes. I was of course charged for this time, £50 for a plastic button and then an additional 20% admin fee.

Avoid at all costs - absolute bandits.

Called up due to leaking gas pipe near my oven. Was told someone would be with me in 30 to 90 minutes. No information on hourly pricing, just told about the call out charge which was reasonable. 249 quid an hour rates! Took the guy 2 hours to get to me, and a valve replacement set me back 900 quid. Absolute charlatans, unreliable in their timings and are predatory. Do yourself a favor, save hundreds of pounds and don't use these vultures.

I called this company and they sent out an egineer. I was quoted £49 for the call out on the phone. When they arrived they sent me an email stating that it would be £249 per hour. At this point they were in my home and I had made arrangements for someone to be there. They didn't fix the fault I have to get an electrician out to fix it and it would have ran into thousands. Final bill was £441 for checking the problem.

Called for a PRV replacement on a hot water cylinder. Engineer quoted £269/hr and estimated 2 hours. The job took 2 hours and 6 minutes, they charged for 3 full hours. That’s an extra £269 for 6 minutes, thanks to a "per hour or part of an hour" clause buried in their T&Cs.

On top of that, a 15% admin fee (£138.90) was added to the total before VAT. Final bill: £1,277.88 for a job that any reputable plumber would charge £400–500 for.

But here’s the real concern: the invoice charges 20% VAT (£212.98) yet shows no VAT registration number anywhere. The only number on the invoice is their Companies House registration number, which is not a VAT number. If they’re not VAT-registered, collecting VAT from customers is unlawful. I’ve raised this with them directly and will be reporting it to HMRC if they cannot provide a valid VAT number.

I’m not the first to experience this, other reviews on here describe the exact same pattern: vague pricing on the phone, inflated charges on arrival, and questionable VAT practices.

The repair work itself was fine. But the pricing model is designed to extract maximum money from people in urgent situations. Avoid if you can.

Sunday morning 7am had a burst pipe called this company they sent an engineer out within 30 mins got job done in the hour and replaced the pipe that had burst reliable 10/10 timming 10/10 pricing was fair as it was emergency and stopped my house getting damaged 10/10

Very reliable plumbing and heating company. Fast response, professional staff, and high-quality work. Everything was fixed efficiently at a reasonable price. Would definitely use their services again

Great plumbing and heating service. The team was professional, arrived on time, and fixed the problem quickly. Fair pricing and excellent work. Highly recommended

We called this company out this morning complete scammers! wanted to charge us £370 for an hrs work, call out charge £69 then added VAT. We paid the call out charge and noticed no VAT number on the invoice, called for their VAT number no VAT number as not registered!! however on their invoice mentioning the charges it mentions VAT chargable! Please do not use this fake company!!!!!!!

I called asap plumbers as I had a burst pipe !
They were very prompt and professional!
They fixed the issues within minutes and got my water back on with no more leaks !
Would definitely use again 🌟🌟🌟🌟🌟

They came very quick and understood the the job did the job very well

Got an engineer in less than 1 hour . Not the cheapest service but nice to have a professional over to deal with my flood nightmare in the middle of the night.

We called up for a blocked manhole overflowing. Engineer came within a reasonable time. Well mannered and polite engineer. Was not here to waste time. Got the job done. Blood sweat and tears gone into the job. Worth every penny compared to other companies. Give the engineer a raise!!

Horrific experience. I spoke to a woman called ‘Jane’ (fake name) who despite being asked for transparency on pricing gave no information about the hourly rate only that the emergency call out fee was £69, which seemed reasonable at first blush. She said pricing would depend on the labour and whether any parts were needed etc but did not clarify that the engineer would do nothing until all charges were agreed. When the engineer turned up, he then told us that the hourly fee (excluding the call out) was £375 Plus another 15% admin fee!! Moreover, he would not even do a diagnostic unless all charges were agreed. The effective call out charge would therefore in fact have been over £500 for even 1 minute’s work. He would then not leave without payment of the misleading call out fee of £69, which we paid to get rid of him for zero service. We did not use this engineer and would NEVER EVER use this company. It is indisputably a scamming company set up to fleece people facing an urgent plumbing or boiler issue.