Ascend Properties Reviews 225

Started enquiring about a property a month ago, visited the same week. Communication has been virtually non existent, and I was mixed up with another client on at least one occasion

Faye Newton is fabulous. She is very responsive to my needs and is proactive in managing my property. Everything is handled very quickly and professionally. She goes the extra mile too - just recently for example she took the initiative and found a way to recover some funds from a previous tenant that I did not know were even possible to recover!

Thank you Faye. You are a star :)

Faye Newton has been very helpful on complex matters relating to council tax/business rates supprot as well as dealing with a difficult tenancy issue.

Supportive and professional!

The experience is really great, as they helped me with everything from the beginning, from renting my flat to any problem that I am facing. Special thanks to Faye Newton, who is my dedicated property manager, always ready to help and always replying and responding quickly. Special thanks as well to Olivia; she helped me with everything until I moved to my new flat.

Great company and professional service. Used twice always been great from the letting agent Olivia, admin team and surveyor Simon. If anything is ever wrong it’s sorted quickly.

Rev was amazing from start to finish. On viewing the property Rev was friendly and very knowledgeable about the processes and the properties themselves.

Throughout the entire referencing process Rev was very reassuring and went above and beyond in times were I was unsure whether the rental was going to go through.

Rev is an asset to your company and made the entire moving process a great experience, Thank you so much for everything Rev x

She returns emails within an hour .Gets problems solved without me chasing her. A great property manager.

Working with Rev to find my rental was such a smooth and stress-free experience. She was always super quick to respond, answered all my (many) questions with patience, and made sure I felt informed and comfortable throughout the whole process. It honestly felt like she was in my corner the entire time, which made a huge difference.

What I really appreciated was how genuine and down-to-earth she is. She didn’t just treat me like another client—she really cared about helping me find the right place and made the whole thing feel easy. I’m so grateful for her support and would 100% recommend her to anyone looking for a rental.

We had an amazing experience from start to finish Rev Uppal was nothing but amazing to us, she made our dream come true, answered more then enough questions we had to ask, spent more time that she definitely should have with us. Professional through out and soo friendly, We are soo excited to move into our home and that’s all thanks to Rev.

For over 3 weeks now i have been messaging and trying to call to get more details of a property and arrange a viewing, no reply to any form of communication. If you are listing a property stay away as buyers aren't able to make contact!!

STAY AWAY!!

Ascend Properties offices are in Deansgate and Sale!!! KEEP CLEAR!!!!

You have only got yourselves to blame if you go with Ascend Properties and their incompetent management.

For very simple maintenance issues, Ascend seem to extend the process out with dozens of organized visits, for jobs that are then made worse on many occasions.

Ascend were warned twice by the council to complete these simple tasks and they just did enough to stop the council from taking further action.

This seemed to tickle the head of property management at Ascend making her think this was a victory of Ascends incompetence.

Follow the procedure of reporting to the council and then take Ascend to court. I am well on my way to my court hearing and I look forward to presenting the hundreds of pages of evidence.

Even now after so many warnings the head of the management team at Ascend still carry on with no regard to tenants and seem to take pleasure in seeing the tenants problems not get resolved.

Landlords - KEEP AWAY, or you will get dragged into the issues and could end up in court for Ascend property managements actions.

Prospective tenants - KEEP AWAY.

Ascend are awful, horrible and manipulative, always blaming someone else......

It will cost you in time, money and you will lose your freedom of your rented space.

Great experience with the referencing team at Ascend, always prompt, professional and helpful. Emma in particular, has made what could have been a stressful situation; navigating viewings and the renting process, straightforward and simple.

Holding my deposit house was left spotless and poor communication currently 8weeks since I moved out and no further on with receiving my deposit back, absolutely horrendous customer service, would never advise someone to rent a property from them.

Been in the house 5 years plus with no missed payment or delays regularly re decorated by myself and on leaving the property I decorated the entire house.

Never again!

STAY AWAY! To be honest they do not even deserve one star. Condition of the property when I moved in was shocking. After speaking to the manager some repairs has been done I had to stay at the property for 12 month as per contract. When I moved out I left the property spotless and in better condition before moving in. First of all lack of communication about the inspection which took almost two weeks after I left the property was shocking with them explaining they are short staffed due to sicknesses and staff leaving. Secondly they held my deposit for another two week as tried to charge me for redecorating, smell, light clean, items removal which none of these were legit points. Thankfully I had pictures and videos to provide as evidence but the whole experience was stressful and totally unprofessional.

I dealt with Emma Charlton and Stephanie Bates and they have been an absolute pleasure to work with. Communication was faultless and the process from application to move in was quick and smooth.
I would highly recommend Ascend. Thank you both for a great experience

Seriously people, go elsewhere!!
Pure swindlers!!!
After 4 yrs of being an ideal tenant came the rent increases.
Then after moving out and nearly 6 months later still no sign of initial deposit.
Flat was left far cleaner and tidier than when first moved in, in fact new tenants were in situ in next to no time, and when questioned about said deposit I was told once 'their' contractor had priced up the repairs???? Id get what was left returned to me.........
If you are thinking of letting through this lot id strongly recommend you find an alternative.

Although the property itself was fine, Ascend/Start Living showed their true colours when we moved out.

On leaving our Scunthorpe rental, we cleaned the place thoroughly and felt we had left the property in good condition. Evidence of wear and tear was present throughout the house. However, no more than what should be expected after two years of day-to-day living.

After the exit inspection, Ascend/Start Living told me that not only were they claiming the full deposit to cover redecoration and cleaning costs, they would also be charging me additional costs and threatened me with litigation if I did not settle. After numerous email exchanges, whereby they quoted from a tenancy agreement which was different to ours and were unable to clearly state how they measure fair and reasonable wear and tear, they slowly reduced their claim on the deposit. However, mid-negotiation they put in a claim with TDS for the full deposit, citing damage to the property. I counter-claimed and ultimately was awarded the full deposit by TDS.

If already living in one of their properties, be wary of their claims on your deposit. Even if they threaten legal action.

If you're considering to rent one of their properties, think twice.

What made our experience great and extremely mémorable was the way our business was so caring and professionally handled by Emma Charlton.
Emma is indeed a crédit to Ascend Properties and has been an invaluable help and encouragement during our
journey to a very happy conclusion and because of this
we will, quite unequivocally, be confident in endorsing
Ascend Properties to all our friends and associates.

Horrible company to work for.
Certain people at ascend are just a click.
If your face doesn't fit your right out the door.
And making customers wait for repairs is disgusting.
How they ever managed to win all those rewards beats me.

We dealt with Emma Charlton, who made our lives so much easier at a rather stressful time. She was happy to hand hold us through the referencing process and was always available to help with queries, responding promptly to emails. Emma is a credit to the company.