Once again Ascendia prove to be the worse delivery company on the face of the Earth. I don't know why anyone bothers to use the company. Tracking hasn't updated, as usual. Hopefully I will receive my... Toon meer
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They are not trust worthy. Their customer service is terrible, but that's normal nowadays. The issues is they will find all possible loopholes to rip you off, if you have him a due refund. That's dubi... Toon meer
On January 4, 2026, I bought an item on eBay. I didn't know the company at all. Everything was going well, with updates almost every day, until January 24, when it was "supposed" to have been shipped... Toon meer
Absolute robbery. Paid $70 USD for "shipping" that has disappeared for 3+ weeks. Asendia is a black hole for packages. This isn't a shipping service; it’s a paid hostage situation. Tracking is useless... Toon meer
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Asendia USA offers cross-border e-Commerce and mail services. Learn about one of the world's leading international shipping providers.
Contactgegevens
Quai André Citroën 11, 75015, Paris, Verenigde Staten
- asendiausa.com
1,3
Zeer slecht
49 reviews
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HELLO
HELLO where is my packet. Wrote to you 3 times and no answers :(
30 september 2021
Review zonder uitnodiging
TERRIBLE
TERRIBLE! I have been waiting for my order LS536103323CH for over 3 weeks and it never arrives! I want my money back!
28 augustus 2021
Review zonder uitnodiging
I haven't received this Parcel
I haven't received this Parcel, LW223090662US, no tracking updates for 3 weeks , spoke to the seller , they said they filed a claim with Asendia and you said it was on the way just delayed. Now Asendia is telling me they never received the shipment ? So which one is lying ? FLOPSTORE OR Asendia ?
19 augustus 2021
Review zonder uitnodiging
They lost several of my packages
They lost several of my packages, and customer service is impossible to contact
30 juli 2021
Review zonder uitnodiging
After a 3 week long trip through Long…
After a 3 week long trip through Long Island the package just disappeared. It's now 2 months missing. Support tried to be helpful but referencing to my local provider which does not know anything about the package. Better use DHL they deliver in 3 days from the US to Germany for 18usd vs 15usd and no package at all. I bet they just collect the money and dump the packages somewhere. Never again
21 juni 2021
Review zonder uitnodiging
Ordered a package 24/3/2021
Ordered a package 24/3/2021. Have tried to contact Asendia customer support. No reply.
My package have had the same status the last 2 weeks.
Don’t know what to do.
Maybe Asendia will reply here instead of the customer support.
13 april 2021
Review zonder uitnodiging
DISADVENTURE...
Ordered from America on 29.12.2020 to today 08.02.2021 my package is completely missing, as Asendia says my package was shipped ONE MONTH AFTER I ordered it, after it has traveled all over America. .. Today, asking for an explanation of this delay, they replied that it appears to them to have departed from JK NY on 27.01.2021 now I wonder how it is possible that it has not yet arrived ... Meanwhile they tell me that the service that takes care of the delivery is the Italian post office which clearly tells me "look that the package is stopped at the Swiss customs with some problem". Today I call Asendia again where a person replies in a rude and annoyed way saying that they know nothing and that the Italian post office shoots a lot of nonsense, that it is natural that the package takes a month to reach its destination ...
Now I am wondering what should I do ?? it seems really absurd to me that after I pay the beauty of 15 € for shipping I have to waste time and get nervous by making little serious figures with the seller who I asked to contact the Swiss customs to understand what happens because they do not know how to do their job. .. funny thing that many trackers say it was entrusted to Asendia-HK (HONG KONG) no one knows how being in America ...
IF YOU HAVE TO SHIP SOME PACKAGES, USE THE TRAVELER PIGEON BECAUSE WITH THEM YOU ARE SURE THAT YOU WILL HAVE SOME PROBLEMS BEYOND THE DELAY OF 3 WEEKS ...
ASENDIA IF YOU READ THIS REVIEW IT WOULD BE THE CASE OF UNDERSTANDING WHAT HAPPENS ...
10 februari 2021
Review zonder uitnodiging
ETSY seller will never use AsendiaUSA ever again.
I am an ETSY seller. I sent a package for the first time with Global Postal Shipping on July 2 to Finland. By July 17 the package still had not been delivered. I contacted AsendiaUSA and spoke with a customer service person named, Karen. She gave me the tracking number LS939908989CH and told me they had received my package on July 9th. I have been checking everyday since and it still says July 9th. It hasn't moved. I called again on July 23 and spoke with Karen, she told me the same as before, no help, no investigation. This is the worst shipping company I have ever used and will not use this service again. I have sent four other international packages since July 2 using USPS and Pirateship - all have been delivered: South Korea, Taiwan and two to Australia. It is now August 4. Awful.
4 augustus 2020
Review zonder uitnodiging
Avoid if possible
Their service was usually slower than other postal services, and when pandemic started, they pretty much collapsed. I had a package sent from US to Europe in early March, it arrived today. No status updates at Asendia pages in the meantime at all, and their customer support practically ignored my attempts to inquire about it. Namely, their support person Karen D. would just paste info from their tracking page for this package as a reply, and that's it. The only other contact that I was able to find was of their CEO Rob DiVincenzo, emails also ignored. Amazing that a company with such pathetic service could keep afloat.
13 juli 2020
Review zonder uitnodiging
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