Ashleyjoshua Reviews 29

I looked at reviews before ordering from this company and most sounded favorable. Once I ordered and waited and waited and saw it was coming from an international company I knew I had been duped. I can’t even describe how terrible the quality is, nothing I received looks anything like what I ordered from online through Pinterest site. It is all a piece of trash that I won’t ever wear and will just toss out. DONOT ORDER from this company. I know better than to even try for a refund but I will email customer support and tell them how bad this is!!!! So discouraged and disappointed!

My experience is similar to other reviewers receiving terrible quality products that are misrepresented on their website. For example, a "cocktail dress" that I ordered was a jumper with shorts, not a dress. When I contacted customer service to return the items, they make it nearly impossible and take no responsibility for the misleading descriptions of their products, despite the photographic evidence that I provided per their request.

I have been emailing their customer service rep, clearly an AI bot, every day for a week and they still have not provided the address to the warehouse in China to ship the products back. They try to convince you to exchange the items for something else, which I have no interest in because their products are such poor quality. I know that I may only get a small fraction of my money back at this point, but that is better than this company keeping all of my money for such a terrible experience with awful products.

Do not waste your money on these poor quality products from a company that has no intention of making its customers happy with their purchase.

Ashley Joshua "sweaters" are junk, and their customer service is terrible. I was told to take a photo showing how the sweaters I received look nothing like the Pinterest photos of the two I ordered. I was also told to send a photo of the shipping label to show from which of their makers I received my order. Lastly, I was denied a pre-paid return shipping label. Disgusted, I did absolutely none of these ridiculous requests.

Wow! I just wish I had read the reviews before I dropped $200 on their winter sale. The shoes are not sized correctly at all. I even ordered up, and they are too small. I haven't started the refund process, but will immediately. I am going to dispute the charge with AmEx and hope for the best. Pinterest should not advertise with garbage companies.

Wish I had researched this company before I bought from them via a Pinterest ad - looks like others have had the issues with quality and misleading photos. Item received was NOT what was shown on the website- ordered a dressy knit sweater on sale for $59.95 and instead received a cheap, velour-like sweatshirt that looked worn, color faded in several spots and no tags.

When I emailed about a refund (included photos of the website and what I received, which was obviously not the same) was sent a basic reply with no mention of the discrepancy: We’re very sorry to hear that you’re not happy with your order. If you’d like to make a return, it would need to be sent back to our supplier’s warehouse in Asia. Please note that the shipping costs for this are at your expense, and once received, a $20 restocking fee will also be deducted from the refund amount. The return process can sometimes take quite a bit of time, and because it goes through international shipping and customs clearance, there is also a risk of delays along the way — so we just want you to be fully aware before deciding.

Note: I received an immediate response when I sent the initial request (guessing it was AI) but when I replied and asked why I should pay return shipping/restocking fees since they misrepresented the item, received no response. Am guessing their model is to charge $59.95 and assume most customers will not want to pay return shipping to China and restocking fees. Sharing so others don’t waste their money!

Shoes were not accurately sized and there was not way to return items without extra expense. This is a what I received in an email from the company when I requested a return:
"Please be fully aware that this (returning an item) involves sending the item back to our warehouse in China at your own expense. Shipping costs for international returns are often quite high, and once the package arrives, a $20 restocking fee will also be deducted from the refund amount.
Additionally, because the return goes through international carriers and customs, the process can take a long time and there is always the risk of the package being delayed, held, or even lost. Please note that we cannot accept any responsibility if the package does not arrive safely.
If you still wish to proceed under these conditions, please confirm this by reply"
BUYER BEWARE

Product received looks nothing like advertised item. Shoes, one larger than the other, return only to china( shipping on your own), $20 restocking fee!. Company refusing a prepaid return label. Buyer beware!

Just received my dress from Ashley Joshua- NOTHING like the dress online. This was a cheap screen print material of a lace pattern. the dress came from China. I want to send it back- they lean heavily on "You pay all the costs back to China, items often get "lost" and we are not responsible for credit when this happens. They "confirmed" that the dress I received was the dress correct dress and that the difference in appearance is due to "lighting and screen settings" DO NOT BUY FROM THIS WEBSITE.

What I ordered was marketed and pictured as a soft knit sweater. What I received was a polyester shiny cold material with screen print. Cheap looking and definitely not a sweater and it was $200 on sale for $60.00 the top I received wasn't even worth the 9.99 shipping cost.