Aspen Woolf Reviews 631

I feel compelled to share my deeply concerning experience with Aspen Woolf and their associated developer, Citylife Holdings 4 Limited. Aspen Woolf has shown how insecure and culpable they are by repeatedly attempting to silence my reviews, even going so far as to mark my previous comments as defamatory. Thankfully, Trustpilot upheld my right to speak the truth, and my review remains visible to the public.

I was sold a property by Stuart Clark (who has since conveniently left Aspen Woolf), under the pretence that I was receiving a 10% discount—making the final price £159,600. However, after commissioning three (3) independent RICS-certified valuations, the highest value came in at £120,000—a full 25% below the price I was led to believe was fair.

Despite sharing these objective reports with both Aspen Woolf and Citylife, and expressing my willingness to proceed based on the true market value, my concerns were dismissed. Worse, they refused to refund my nearly £20,000 deposit, which was paid in good faith. No reasonable investor would knowingly enter into a transaction with 25% negative equity from day one.

Historical listings from 2021 by Oliver Tyrrell further reinforce my concerns, showing prices for the same property between £112,800 and £127,200. It's now clear to me that the pricing was deliberately inflated, with no genuine market rationale.

I have since spoken with multiple other investors who are in the same position, raising serious concerns about the business practices of both Aspen Woolf and Citylife Holdings 4 Limited. Their behaviour reflects a systemic pattern of misrepresentation, poor ethics, and lack of accountability.

We will take all possible actions—legal and public—to address this issue, not just for ourselves, but to protect future investors from falling into the same trap. Aspen Woolf and City life must be held accountable, and I urge all prospective buyers to conduct rigorous independent due diligence and seek legal advice before engaging with these firms

Excellent service, James Cox & Hilary Walters advised, clear & precise communication. Would highly recommend.

I had a fantastic experience dealing with Aspen Woolf, in particular Luke Edwards, as a experienced investor in the UK and overseas market I like to think I’m pretty educated within the market but after speaking to Luke I realised there was various things I didn’t know, Luke was friendly and truly knows what he is talking about. His knowledge, friendliness and professionalism made the buying process very easy.

I would recommend Luke to anyone who is looking to find a very good investment property in the UK.

This is now the 6th property I have bought with Luke over the last 4 years and I couldn’t be happier!

Thanks a lot Luke and the Team for always helping, looking forward to the next property!

Saeid and Matthew both showed a willingness to engage, support and find solutions when there were challenges during the processes of purchasing the properties I have invested in. Their commitment and assistance has been appreciated and influential in successfully navigating what can be a tricky journey. Thank you.

Sol Khan was amazing to deal with. His responsiveness was good as used to respond to messages within hours if not minutes. Highly recommend the Company and Sol.

Lots of details provided throughout the process, with continuous updates!

A very satisfying & worthwhile experience!

First off I want to itinerate that I am a first-time buyer, and alongside being an owner-occupier, purchasing the property for myself to live in, this was a really scary and nerve-wracking experience for me when I begun to look for properties in Manchester.

But from the moment I first spoke to Michael Scottow, he was so friendly, approachable and easy to talk to, which has made buying my first home surprisingly stress free and incredibly smooth! There were a few other properties which he showed me initially at Bridgewater Wharf, but it didn’t quite fit what I was looking for - instead of trying to push the sale anyway, he really gave me the space and time I needed to wait for the right one and prioritised my needs. He called me every time one became available and was always on hand to talk things through with. And then eventually he found the one that fit everything I was looking for at Bridgewater Wharf - the location, size, price. Everything was perfect!

Buying your first home is always a bit scary, but we’ve had so many laughs and great conversations over the last month or so which has eased all my anxieties, it just felt like I was talking to a friend - dealing with Aspen Woolf overall has just been such a great experience!

On the night I made my initial payment to secure the property, I wanted to go and view it to make sure I was completely happy (as I only live over the river from the development), and as the finance team had finished for the weekend, Michael and Matthew Riddington, the managing director, stayed late for me and were really patient with me while I went over to have another look at the apartment I wanted, before I went through with the payment. This really meant so much to me, and they didn’t rush me at all. It just allowed me the time to be completely sure. They were both really supportive and fantastic through the whole process.

Following this, Michael put me in touch with Hilary Walters, who is SO lovely. She helped arrange my next steps and put me in touch with a mortgage advisor and solicitor firm who have already processed many of the other investments for Bridgewater. Once again what would have usually been quite a stressful experience organising my finances, as this is all completely new for me, but it has been simplified and stress free. She mentioned she was always available on WhatsApp or by phone if I needed anything or had anything I was unsure on. I have just felt really supported the whole way through this process, and as someone who feels quite anxious about things like this, it has meant the world to me. I’ve never felt alone and it’s so reassuring to know there’s a team always on hand to talk and chat whenever you need them.

Thank you to the team at Aspen Woolf - you’ve made what would usually be a stressful time in anyone’s life a really smooth and enjoyable one. But thank you most of all to Michael - I now get to live my dream of living in Manchester in my own apartment in a great location, a stunning development at an unbelievable price because of you. Thanks for your patience, support and for just always being there. As promised, I absolutely will be sending you a video of me popping the champagne when I move in!!

You’re a total gem!!!

Luke Edwards did a good sales job and was helpful and easy to contact. The rest of the team especially sales progression have been right on it! I do however continue to be regularly contacted by umpteen different salesmen trying to sell me either what i have bought or what i have already said no to, Clearly these are agents from different companies or freelance and there seems to be no central database. I have exchanged but not completed, so feel it’s rather too early to write a proper review

Put in a deposit to buy a flat in Leeds through AspenWoolf. What a blunder!! The flat is far less valued than originally quoted(RICS Surveyed report). Most lenders are refusing mortgage, multiple nil valuations on flats.Only lenders agreeing to provide mortgage are about 3% to 4% more expensive than high street lenders and exorbitant product fee.
Lots of hidden costs. Once exchange is complete, you are on your own.

The team hillary and uddin are fantastic people. They always carry me along and always ready to address any issues that I may have.

As useful as a chocolate teapot. Michael is full of himself and when caught lying they double down! Do not recommend unless you want to waste time and money. 'we are master agents' more like master baiters.

I had a fantastic experience working with Aspen Woolf in particular with Saeid who provided valuable insights into market helping me understand the best options available. His knowledge, professionalism and dedication made the entire buying process smooth and stress free. Saeid was always available to answer my queries and provided honest practical advice that helped me make informed decisions. I highly recommend Saeid to anyone looking for a reliable and knowledgeable real estate professional.

I recently had the pleasure of working with Aspen Woolf for a property investment, and I must say the experience was outstanding. From the initial consultation to finalizing the investment, their team demonstrated professionalism, transparency, and deep market knowledge.

A special mention goes to Saeid Ansari and Hilary Walters, who were incredibly helpful throughout the entire process.

Saeid was highly knowledgeable about market trends and provided valuable insights that helped me make an informed decision. His attention to detail and ability to break down complex aspects of property investment made the entire experience smooth and stress-free.

Hilary Walters also played a key role, ensuring that all administrative aspects were handled efficiently. She was always available to answer my queries and made sure everything was in place for a seamless transaction. Her friendly and professional approach added a personal touch to the service, making me feel like a valued client rather than just another investor.

Overall, Aspen Woolf delivered on their promises and exceeded my expectations. If you're looking for a reliable property broker with a knowledgeable and supportive team, I highly recommend Aspen Woolf, especially if you have the opportunity to work with Saeid Ansari and Hilary Walters.

Would definitely consider working with them again for future investments!

It was simple,direct to the point and luke was patient enough to explain things to me.
Hilary ,as well, was always there to help with making things go as smooth as possible regardless of the issues we had along the road.

Great experience with Aspen Woolf exchanging contract on a Leeds property. Finn particularly was great taking the time to meet with me face to face and providing all the background information leading up to the exchange of contract. Finn was excellent with understanding what I was looking for and guiding me to the appropriate property for me. Hilary was also great, moving things on without rushing me and getting me over the exchange line. Thank you both for making the experience stress free. Look forward to working with you to completion.

I have been working with luke Edwards who I have found to be a credit any organisation. Having owned run and built a global recruitment firm I believe I’m well positioned to say. I’ve found him , well researched, knowledgeable ,very information, passionate, consistent, with a positive manor which makes him very endearing. Luke goes the extra miles to ensure he gets it right and is customer focused which is key . An agent of choice for me!!

My partner Stephanie Kelly and I had the great good fortune to be introduced to Luke Edwards of Aspen Woolf when we began investigating buy to let real estate in the UK in 2022. As relatively experienced investors in the US and Latin America, we knew there was a great deal we didn’t know about the UK property market. Luke and the team at Aspen Woolf have been nothing less than superlative at every turn. Luke has been a tremendous guide in whom we have grown to have complete trust and confidence. He is responsive almost to a fault, and always available to provide the highest level of service and insights as we continue to build our UK property portfolio. I can unreservedly provide my highest recommendation to Luke and the rest of the team at Aspen Woolf.
Jason Saunders

Luke was always ready to answer my questions and if not able, he would refer and contactes a person who could assist

My experience of the Company was excellant. I was guided through the process of investing in an apartment at the Mount, Leeds. I must mention Luke Edwards who was excellant in guiding me as a very nervous first time investor through the process and giving me confidence to see it through. He is the essence of professionalism and in my opinion is one of the many staff who helps to set Apsen Woolf apart from other Companies. I also need to mention Hilary Walters who not alone was excellant, but was also very patiant in guiding my investment to completion.

Sol was great at understanding my requirements and presented me with an option which worked perfectly for me. The whole process from start to finish was faultless, and he was always on call whenever needed. I look forward to working with him again in the future.