Atlasofdreams Reviews 

These chain earrings are fantastic. Unfortunately i have lopsided earring holes and have shied away from wearing earrings, however, these are perfect for addressing this problem.

Gorgeous packaging. They do take longer to ship than expected but it is worth the wait. I would order again just leave more time. For context it wasn’t a long wait. I needed them delivered inside a week, however they took a few extra days. Poor planning on my part.

Fantastic earrings! Beautifully made

Placed an order over a week ago. Ive attempted to track using the link provided following my purchase and Shopify still says ‘awaiting info’. I have sent 2 emails, a msg via the website and DM on instagram to no avail. I eventually resorted to adding a comment on a post on instagram when I was asked for my order number, I replied to this straight away with my order number and could see another customer did the same as me around 2 hours after I had, that customer since had a response yet I'm still waiting!? If I don’t get some sort of meaningful update in the next 24 hours I will have to start the refund process. As another customer has commented in their review. Such a shame as I like to support independant local business’s.

Lovely jewellery from a great small business!
I ordered a pair of earings as a present. I had a query about my order so emailed them and they got back to me on the same day (late at night so obviously working hard to reply to emails) When my earings arrived they were the wrong ones, very similar but not the ones I ordered. I emailed again asking to arrange a return and the correct ones sent to me. They got back to me again on the same day, very apologetic, told me to keep the earings and sent out the correct earings the next day! The earings are lovely, great quality and beautifully packaged ❤️ Excellent customer service and would definitely recommend

Such a lovely business of people and the products are beautiful and great quality The packaging is very smart and fancy so makes a lovely gift too. Customer service was friendly and informative. Would highly recommend 😀

I bought earrings and necklaces from this company, for the first time, and wasn't disappointed. Beautiful jewellery with lovely packaging. I have received so many compliments already on my chain earrings and will definitely be purchasing other items. I found the customer service to be absolutely excellent. I lost one of my earrings and reached out to the team. Their resolution was impressive and really quick. I'm a very happy customer.

Absolutely beautiful jewellery, 2nd time ordering from Atlas, and faultless products and service.
The customer service department was particularly amazing; so quick to respond to my query, and they went above and beyond to get my sister's birthday present to me on time.
And thanks to their special offer I was able to treat myself to a beautiful pair of chain earrings!

Fab customer service from Heleed - firstly expedited my order then arranged not only replacement earings after one snapped but sent me a 2nd Luna necklace with a longer chain (free of charge)

One of the best companies I've dealt with in terms of customer service. Super products and fast delivery. I can't fault them!

Shipped over a week late. I emailed them to chase and got completely ignored. When the order did arrive the ear cuff earrings were complete rubbish and clearly not fit for purpose - not shaped or sized to fit as advertised at all. They are huge and stick out from my ears by a mile. My ears would need to be twice the size to come close to fitting. I emailed them about it and again got completely ignored. Cheap tatty rubbish sold by a company with zero regard for their customers. Avoid unless you like to overpay for rubbish and then be ignored if you try to raise any complaint.

My first parcel went missing as was left by Royal Mail in an unsafe place, I contacted the team and they sent me a new order free of charge - I was not expecting this at all - really appreciate the dedication to satisfying a new customer!! Thank you 🤩

I ordered some earrings for a birthday 24 Ocober on 13 October.

The order was still not showing as despatched 22 October.

I emailed the company who advised there was a delay due to moving premises and supplier issues and to bear with them.

As the gift would not arrive in time for the birthday I emailed back and asked they cancel the order.

The order is now showing as processed. So within 24 hours the supplier issues and moving premises difficulties had miraculously been rectified. No communication after I requested the cancellation, just order status updated.

As the gift was earrings, I cannot return and are not needed as had to buy an alternative gift.

I think this merchant offers very poor and almost a sly service. I wouldn't order from here again.

Very poor company thinking of themselves as opposed to the custoner

Very poor communication and no acknowledgement or confirmation of purchase. Fortunately I paid using Paypal and asked them for a refund as no one responded to my emails re: no confirmation or dispatch email. Its one thing to be slower at dispatching and sending items but to not even acknowledge a sale is pretty poor customer service.

Beautiful items, exceeded my expectations.
I purchased an item as a gift and a few items for myself and I’m over the moon with them.
So reasonably priced and they currently have some wonderful buy two get one free on selected items- what a treat!
Thank you :)

I’ve placed two orders and the jewellery is lovely. Customer service was also fab when I queried something. Would recommend!

The company is timely and packaged beautifully. However the earings , although beautiful are made of cheap material as I cannot wear them. My earlobes throb when they are in. I never have thus issue as I don't buy jewellery made from cheap materials. I have worn once ...my ears are sore the gold had tarnished. Disappointed

Terrible company. Badly made, cheap jewellery. My earring broken on the first day. Necklace catch is broken. Tried to email to complain - no response.

Sham company trading off instagram

Very poor customer customer service , emails ignored , necklace received with a very short chain that makes it unbearable to wear . No information on description and cannot review the product to warn others. Unacceptable way to treat the customers , offered to return if chain cannot be exchanged, nothing received back . Will report to Trading Standards
Chain received is close to 40cm without extension
Sent 3 emails to complain and received one back to confirm order was delivered, replied to that one as well and again nothing .
Photo provided for evidence of what I received expecting a replacement chain - refund offered instead .

I’m so happy with my first order! I saw Atlas of Dreams on FB and did a tiny research before ordering. Everything has arrived so quickly and is absolutely gorgeous! The items are divine and the packaging equally so. I ordered a bangle and earrings as gifts, and pull through earrings and the free gift necklace for me, but I’m tempted to keep the other earrings for me as well! I could have ordered so much more, so will definitely be ordering again. I’m so happy I’ve found this wonderful shop 🥰 Thank you!

It was my first time buying from Atlas of dreams and not only is the jewellery I received such good quality and really beautiful but their customer service is excellent. I ordered a gift for my friend's birthdays and they immediately sorted out a small issue and sent it off with quick delivery.

First of all, the jewelleries are absolutely gorgeous.
The packaging is very thoughtful and beautiful.
And the support team is incredible. So, 5 stars all the way.
I can only recommend (I already did) the atlas of dreams and I definitely will buy some more jewellery in the future.
Thank you for the costumer service for the help and the quick replacement for my lost earring. You are all legends! Keep up the great work.