I found this company and their products online and was really keen to purchase but after reading all the bad reviews on customer service I was very hesitant. So I just tried getting in contact to tes... Toon meer
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Lees wat reviewers zeggen
A real let down. We took a chance as we couldn't find any examples of the adventures. We gifted this book to our kids for Christmas to spark some fun family days. When it was time for our first advent... Toon meer
When I received my 2 books one family and another a couples edition. The packaging from you guys entrapped a rock or something else hard within the packaging which has subsequently caused damage. I’... Toon meer
Bedrijf heeft geantwoord
Ordered two copies of the Solo edition for me and my sister. Arrived promptly, but so far the challenges have been a letdown. Three of five that have been revealed have involved "FaceTime a friend",... Toon meer
2,9
Gemiddeld
278 reviews
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It was nothing to do with the product
It was nothing to do with the product. It was the delivery company - Couriers Please. Worse company for deliveries and because of this I can not buy another book. If you can swap to Australian Post, I would love to buy the family edition.
1. Post was damaged.
2. Extremely slow, weeks to be delivered.
3. Mail left on freeway to be stolen.
20 december 2023
Antwoord van The Adventure Challenge Australia
Thanks so much for leaving a review so we could be alerted of your issue. We are so sorry to hear that you had a bad experience with the carrier! We would love to help make this a better experience for you. Please reach out to our support team and provide your email and order number and they can file a claim on your behalf and make sure you are taken care of!
Brilliant idea
Brilliant idea! Have completed one challenge and aiming to do one on Sunday 👍
20 december 2023
Antwoord van The Adventure Challenge Australia
Thanks for the review! We are so excited for more adventures to come! 💓
Didn't include the cards that were…
Didn't include the cards that were ordered, and took a while to respond to the order and now weeks later the cards have just been sent.
17 januari 2024
Antwoord van The Adventure Challenge Australia
Thanks for letting us know. We really value feedback from our customers and consider it as we learn and grow as a company so we will definitely pass this along. We appreciate you taking the time to leave a review!
Antwoord van The Adventure Challenge Australia
We are so happy to hear that the challenges have been fun! Thanks so much for leaving us a review, Juan! ✨
Staff were able to help me out after…
Staff were able to help me out after order completion to fix a problem I made with my order and just got it done. Very happy!
15 januari 2024
Antwoord van The Adventure Challenge Australia
We are so happy to hear that our team was able to help you make your order! We hope you are having the best adventures! Thanks so much for the review, Bradley! 💓
My partner and I just received our…
My partner and I just received our books, we got the couples edition (date idea's) and the in bed one and they are so much fun! We would never have come up with these ideas!
18 december 2023
Antwoord van The Adventure Challenge Australia
We are so happy to hear that you are enjoying your Naughty and Nice bundle! We love how much creativity it has brought in your relationship with your partner! Thanks so much for leaving us a review, CT! ✨🔥
Quick delivery and good quality
Product was delivered in a matter of days and is exactly as described. We’ve only done one challenge this far and it was good fun. It’s super helpful that it includes hints about cost, what type of weather is best and time of day etc before you scratch it to expose the adventure as it helps you at least plan a little bit but still have the element of surprise.
13 december 2023
Antwoord van The Adventure Challenge Australia
We are so happy to hear that you are enjoying your book! We hope the challenges are helping to create lasting memories! Thanks so much for the review, Tamryn! 🖤
Antwoord van The Adventure Challenge Australia
We hope you are having the best adventures! Thanks so much for the review, Mitch! 💓
Highly recommended
Honestly didn’t buy the book for myself. Was a Christmas present for my SIL who loved it and can’t wait to try all the cool date ideas. Brought her a printer to take the photos for the book also.
Was easy service and quick delivery. Highly recommended
12 december 2023
Antwoord van The Adventure Challenge Australia
Thanks so much for gifting our book to your SIL! We are so excited for them to start their adventures with their partner as well! Thanks so much for the review, Kelly! 💖
item missing
EDIT - After taking a couple days (over holidays)
To hear back about a missing christmas gift, the staff were helpful and receieved constant communication about the missing item.
Have now obtained my missing book and thirlled to have it
10 december 2023
Antwoord van The Adventure Challenge Australia
Hey there, thanks so much for leaving a review. We appreciate you sending us this feedback, we will definitely pass this along. It looks like a support specialist is currently assisting you in resolving this issue via email. We so appreciate your patience while we were sorting this out! If there's anything else that you need please don't hesitate to respond in that thread!
The website advertised free shipping…
The website advertised free shipping however when going through the checkout process it kept adding shipping which was excessively expensive I thought.
8 januari 2024
Antwoord van The Adventure Challenge Australia
Thanks for letting us know. We really value feedback from our customers and consider it as we learn and grow as a company so we will definitely pass this along. We appreciate you taking the time to leave a review!
Fantastic service provided delivery…
Fantastic service provided delivery within 48 hours.
Great quality
7 januari 2024
Antwoord van The Adventure Challenge Australia
Thanks so much for taking the time to leave a review! We are so glad we could help you right away. :)
I have ordered this as a present for…
I have ordered this as a present for christmas - and checked their website for estimated delivery date, but they sent it several weeks later than they were meant to.
6 december 2023
Antwoord van The Adventure Challenge Australia
Thanks for letting us know. We really value feedback from our customers and consider it as we learn and grow as a company so we will definitely pass this along. We appreciate you taking the time to leave a review!
Antwoord van The Adventure Challenge Australia
Thank you for leaving us a review! We’re so happy to hear about your experience! If you have any additional feedback on how we could make this a better experience or product, feel free to let us know. We hope you're enjoying your adventures ♥️
Delivered the next day!
Made an order and it was delivered the next day. Quality is fantastic, can’t wait to use them
3 januari 2024
Antwoord van The Adventure Challenge Australia
Thank you for leaving us a review! We’re so happy to hear about your experience! If you have any additional feedback on how we could make this a better experience or product, feel free to let us know. We hope you're enjoying your adventures ♥️
I have not received my order and the…
I have not received my order and the order track number is not working. I have contacted everything still no effort to find it or refund it.
4 december 2023
Antwoord van The Adventure Challenge Australia
Hey there, we apologize for the delayed response here! It looks like the specialist that was helping you was able to resolve this since you left this review (YAY! 🎉). Thank you for reaching out and letting us know so we could get to the bottom of that for you. If you have any other questions, don't hesitate to reach out ☺️
Never received my order
4 december 2023
Antwoord van The Adventure Challenge Australia
Hey there, thanks so much for leaving a review. We appreciate you sending us this feedback, we will definitely pass this along. It looks
like a support specialist is currently assisting you in resolving this issue via email. We so appreciate your patience while we were sorting this out! If there's anything else that you need please don't hesitate to respond in that thread!
Great concept!
Great concept!
After 30 years together it was getting hard to find gifts for my husband's birthdays, so when I stumbled on these books I was thrilled.
They arrived promptly and we're beautifully packaged, perfect for gifting.
27 november 2023
Antwoord van The Adventure Challenge Australia
Thank you for leaving us a review! We’re so happy to hear about your experience! If you have any additional feedback on how we could make this a better experience or product, feel free to let us know. We hope you're enjoying your adventures ♥️
Such a fun family gift
Such a fun family gift! Highly recommend for anyone wanting the gift of time.
27 november 2023
Antwoord van The Adventure Challenge Australia
Thank you for leaving us a review! We’re so happy to hear about your experience! If you have any additional feedback on how we could make this a better experience or product, feel free to let us know. We hope you're enjoying your adventures ♥️
I received terrible service from this company
I received terrible service from this website. My package was delivered very late and, due to a mistake on the package label, I was unable to give the gift on time. I contacted the website's customer service, but it took ages for them to reply. Finally, when they did respond, they were unable to help me. I would not recommend this website to anyone.
28 november 2023
Antwoord van The Adventure Challenge Australia
Hey there, we apologize for the delayed response here! It looks like the specialist that was helping you was able to resolve this since you left this review (YAY! 🎉). Thank you for reaching out and letting us know so we could get to the bottom of that for you. If you have any other questions, don't hesitate to reach out ☺️
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