Audreyamy Ottawa Reviews 8

Do not be fooled by this company. They are not Canadian. It’s actually manufactured and everything is in China and if you have to return something, you have to send it back to China. The fabric is cheap and the sizing is all wrong. The cost to return the items is even more then what you spends and they don’t offer full refund. Definitely do not recommend

audreyamy-ottawa is an online company selling women's clothing. I ordered a dress that is ill fitting and does not suit my body type. The only information of the company available is an email that is invalid. So far it looks like I can't reach anyone and it appears I'm out $70.00

A real scam. Super cheap version of clothes advertised.
In my initial message, I provided the requested photos and a detailed explanation of the issue. In their second response, they offered a 10% discount to keep the items, which I declined. Then they have proposed a 20% discount or provided a suspicious return address in China without any specific authorization number, which I also decline.

The items I received do not match those shown on their website. The quality is significantly inferior, and the differences are substantial, not minor. The products are clearly not as described. I have attached two photos—one from their website and one of the item received—which clearly demonstrate this discrepancy.

Additionally, their website presents the business as being located in Canada, whereas the items were made and shipped from China. This lack of transparency is concerning.

Given that the items are not as advertised, and considering the unclear return process and excessive shipping costs with no guarantee of reimbursement, I could not accept paying an additional $125 for return shipping and no guarantee that I won’t have to pay for the clothes to return with address not found.

Audrey/Amy Ottawa purports a 30 day money back guarantee while the product is actually made in CHINA and, if you want a refund, you have to send it back there at your own expense.
The dress was poorly made and nothing like what was pictured in their ads.
They absolutely refuse to give a refund, but after talking with them I received 10% back. $7.80
This site is highly suspicious and also has two other ‘stores’ (no address, no phone) under the auspices of ‘Toronto North’ and one from BC.
Do NOT buy from them!! They are scammers!!

Attention : compagnie web sans adresse civique à Ottawa. Leur politique stipule qu'il y a remboursement complet possible. Le hic, il faut retourner le produit acheté, non pas à leur magasin inexistant, mais à l'adresse spécifique de leur fournisseur, qui lui, est en Chine. Résultat anticipé de la boutique : auncun remboursement complet, car le coût d'envoi en Chine est beaucoup plus cher que la valeur du produit acheté. Donc, tu ne peux retourner le produit et tu n'es pas remboursé. On offre d'ajouter un autre montant pour recevoir un autre produit de notre choix et garder le produit initial acheté... Belle arnaque! Méfiez-vous!

1⭐ Very poor experience. The dress I received is nothing like the photos—cheap, thin fabric and shapeless fit. Seller admitted the issue but only offered partial refunds and asked me to pay return shipping to China while claiming to be Ottawa-based. Misleading and unprofessional. Be cautious.

Audreyamy- Ottawa? Not really. The clothing is not locally based or even in Canada. I found out the hard way and will be donating my items that I purchased (which were very poor quality- oversized) as the shipping cost to CHINA are expensive.
Do not waste your time and money.

I ordered an outfit after reading positive reviews and believing this was a Canadian-based company. Unfortunately, my experience was very disappointing.

The item arrived significantly oversized and the quality was far below expectations. I contacted customer service immediately, but the options provided were frustrating. I was told I could either pay additional shipping to receive a smaller size or return the item to China at my own expense. The return shipping cost was prohibitively high when I checked, and this was not clearly communicated at the time of purchase.

I also looked into altering the garment locally, but the cost was not reasonable given the poor quality.

After several exchanges, the company offered a partial refund. We eventually agreed on a 30% refund (which they stated was the maximum), and I kept the item, which I will be donating. I had to follow up after 10 days to ask about the refund and was told there had been a “computer glitch.” The refund was processed over a week after our agreement.

Overall, while the company did respond, the process was time-consuming and the resolution options were limited. I would strongly recommend reading the return policy very carefully before ordering—especially regarding return shipping location and costs.