Leider reine Abzocke mit Sitz in Dubai.. Habe keinen Cent meiner Krankenhausrechnung von Thailand zurück bekommen. Habe die Versicherung sofort verständigt als ich im Krankenhaus war. Die Versicherung... Toon meer
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Lees wat reviewers zeggen
My mom flew from Lagos to the US to visit her grandchildren. She is 65, and finding insurance for that age at a reasonable price is usually difficult. I sorted everything out on auras. insure in just... Toon meer
Bedrijf heeft geantwoord
Ich habe 6 Sterne an Auras zu geben. Von Anfang an bis zum Ende war der Service top. Ich habe immer via Facebook Messenger mit dem Servicepersonal kommuniziert. Das 24-stündige Chatservice war immer e... Toon meer
Bedrijf heeft geantwoord
Easy to take out the insurance and get the correct cover in place. Had to go back and forth a few times as we needed to amend some details on the policy documents but got there in the end. Customer se... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Info over Auras Insurance
Geschreven door het bedrijf
Auras Insurance Company - Get Your Travel Medical Insurance in 1 minute.
Purchase insurance online on the website. Payment by any bank card. The insurance policy will be sent to your email after payment. Valid worldwide electronically or print yourself. 100% money back guarantee.
Worldwide
The insurance is valid in any country of the world.Any nationality
Insurance is suitable for citizens from any country and with any citizenship.Age
The insurance is valid for people from 1 to 100 year old.Visa & Embassy
Insurance is suitable for submitting documents to the embassy and applying for a visa.Money Back Guarantee
Auras insurance returns money within 14 days
Auras Insurance company guarantees 100% refund within 14 days from the date of purchase if policy was not activated. No further questions.
Contactgegevens
UG 09B, RAKEZ Amenity Center, Al Hamra Industrial Zone-FZ, RAK, United Arab Emirates , 10055, Ras Al Khaimah, Verenigde Arabische Emiraten
- +18445414006
- info@auras.insure
- auras.insure
3,5
Gemiddeld
144 reviews
Heeft 86% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Expedition insurance purchased this insurance with guidance…
purchased this insurance with guidance from the Auras online help line, which suggested adding extra cover for my expedition to Mt Ama Dablam in Nepal.
During the trip, I suffered food poisoning and required an emergency air evacuation to a hospital in Lukla, and was later transferred to Kathmandu for further treatment. Unfortunately, I was not able to continue my expedition due to my medical condition.
I submitted a claim with Auras and provided all required supporting documents, including a doctor’s report and helicopter evacuation records. However, the claim was declined.
From my experience, the claims process felt very difficult and restrictive, and despite the documentation provided, the claim was not approved.
I spent thousands of dollars on this expedition and am very disappointed with how the situation was handled.
I don’t recommend this insurance company for any of your travel , expedition insurance .
8 november 2025
Review zonder uitnodiging
Achtung Abzocke!!
Leider reine Abzocke mit Sitz in Dubai.. Habe keinen Cent meiner Krankenhausrechnung von Thailand zurück bekommen. Habe die Versicherung sofort verständigt als ich im Krankenhaus war. Die Versicherung gibt auch keine Garantie für das Krankenhaus wie es andere Versicherungen machen, man muss alles selbst im Vorhinein zahlen. Hände weg, da gibt's viel bessere.
20 november 2025
Review zonder uitnodiging
Life-saving medical claim denied Policy No: 217000
I am writing this to warn others to avoid dealing with this company (AURAS / AIO PL Sp. z o.o.) has denied a critical, life-saving emergency medical claim, citing technicalities that contradict EU Regulation (EC) No 810/2009.
They attempted to use a "48-hour notification" rule which they had previously waived in writing. This is a clear case of bad faith and inconsistent procedural conduct.
28 maart 2026
Review zonder uitnodiging
Great service by the customer service…
Great service by the customer service specialist Harry!
6 april 2026
Review zonder uitnodiging
Good customer service
Good customer service, quick to reply and helpful on my queries 👍
4 april 2026
Review zonder uitnodiging
Insurance that feels modern
This actually my second time using Auras and Im still impressed.The website looks modern evrerhing is just intuitive
3 april 2026
Recomend this insurance company
2 april 2026
Everything is as simple
Everything is as simple and clear as possible. The price was right on the website, I paid by csrd, and the insurance policy came in the email.
31 maart 2026
Antwoord van Auras Insurance
Thank you for your evaluation of our team's work 🙂
Quick and effecient
Very quick responses, seamless enrollment, efficient subsequent adding and modifying insurance coverage.
28 maart 2026
Antwoord van Auras Insurance
Thank you for your feedback. We are very pleased to receive a real assessment of our work 🙂
Awesome response to query for some…
Awesome response to query for some amendments to policy. Job done quickly.
28 maart 2026
Antwoord van Auras Insurance
Thank you for your comment 🙂
Antwoord van Auras Insurance
Thank you for your feedback 🙂
Bardzo dobra firma oferujaca…
Bardzo dobra firma oferujaca ubezpieczenia turystyczne. Polecam.
27 maart 2026
Antwoord van Auras Insurance
Dziękujemy za Twoją opinię. Miło jest mieć klientów z Polski ❤️
Good attitude towards clients
Good attitude towards clients and timely advice on my issues.
25 maart 2026
Antwoord van Auras Insurance
Thank you for your evaluation of our team's work ⭐
Stay away!
Stay away!! Astoundingly bad company. They focus 100% of their efforts in finding a loophole to avoid paying a claim.
20 december 2025
Review zonder uitnodiging
Antwoord van Auras Insurance
Dear customer,
Thank you for taking the time to share your feedback.
We want to be completely transparent with you and everyone this review:
Your claim was successfully paid in full (minus the standard 100 USD deductible) on 10 March 2026. The payment was processed as soon as we received the complete set of required documents. Therefore, we sincerely believe that your assessment is incorrect.
Here is what actually happened (step by step):
You first reported the incident on 31 October 2025.
Over the following months we worked together with you and Anne to gather all the necessary paperwork, including a detailed medical report from the hospital.
Because the diagnosis involved a chronic condition, our Policy Wording (openly published on auras.insure) requires a full medical history to confirm it was an acute insured event and not an excluded pre-existing condition.
Once Anne provided the complete medical report on 25 January 2026 and the final bank details on 2 March 2026, we immediately approved the claim on 5 March and the money was transferred on 10 March 2026 — within just 5 business days. And really compared to other companies that can delay payment for months. 5 days is very fast.
This was not an attempt to find a loophole. Every request for additional documents was made to comply with the exact terms of the insurance contract you accepted before purchase and to ensure a lawful and correct reimbursement.
We genuinely regret that the collection of documents took time and caused stress. Our 24/7 support team is here precisely to help speed things up, and we are always improving our communication so clients know exactly what is needed from the very beginning.
Thank you again for your honest feedback. It helps us become better and faster for every traveller. We are glad we could ultimately deliver the reimbursement as promised in the contract, and we remain committed to fair and transparent service.
Thank you, friendly Auras support team 🙂
Reported in time, still denied — Auras ignores evidence
My son plays ice hockey in Canada and was insured with Auras. After a minor injury, only a diagnosis was needed — no treatment. The hospital charged 990 CAD for, among other things, X-rays.
The incident was reported to Auras within 24 hours by email. Despite clear proof of this, Auras denied the claim, stating it was reported too late.
After I provided the email evidence of both my report and my also within 24 hours of the hospital bill, they stopped responding completely.
23 maart 2026
Review zonder uitnodiging
Antwoord van Auras Insurance
Dear Gustave Corten,
Thank you for taking the time to share your feedback.
We are genuinely sorry that the claim was denied and that this has left you feeling that we ignore evidence. We completely understand how frustrating this must be, especially after a minor injury and after you believed everything was reported on time.
We want to clarify exactly what happened with full transparency:
On 30 October 2025, you promptly notified us about the insured event within 24 hours. We registered the case the same day and immediately sent you the claim form together with the full list of required documents.
The next communication we received from you was on 5 December 2025 (more than a month later), when you submitted some documents. We replied the same day that the set was incomplete and re-sent the full required list.
After that, we only heard back from you on 19 January 2026.
On 20 January 2026, the claim was formally declined due to the significant delay in submitting the complete set of documents required by the Policy Wording.
Our Policy Wording (openly available on auras.insure with no hidden clauses) requires that all necessary claim documents be submitted in a timely manner after the initial notification.
While we are generally flexible with minor delays when clients keep us updated, in this case there was a long period of silence without any explanation. This made it impossible to approve the claim under the exact terms of the contract.
This was not about ignoring your evidence. We fully acknowledged your timely initial report of the incident. The denial was based solely on the extended delay in providing the complete documentation needed to assess the claim.
Thank you for your feedback. It helps us improve how we communicate deadlines and expectations so every client has a clearer understanding from the start.
Thank you, friendly Auras support team 🤝
Informative and prompt responses
The website is so easy to use but my 5* review is due to 2 separate online chats on WhatsApp which were replied to very quickly by Emma and Harry and quickly answered my queries regarding Calm Vs Active policies when renting a motorbike or car.
21 maart 2026
Review zonder uitnodiging
Antwoord van Auras Insurance
Thank you for your evaluation of our team's work ⭐⭐⭐⭐⭐
LA atención por parte de la señorita…
LA atención por parte de la señorita que me contactó, de 10 la verdad, pero la verdad es que después de llegar a la conclusión de que sí iba a hacer el seguro, me pidieron toda la información personal, y yo se la di, y al final me preguntó si tenía alguna enfermedad crónica, y le comenté que tenía azúcar "diabetes" y a partir de ese momento TODO CAMBIO, y ya no podía pagar mensualmente, tenía que pagar de tres en tres meses, y la verdad no le vi el porqué, y desistí y no hice el seguro, PERO YO AHORA ME PREGUNTO, ¿QUÉ OCURRE CON TODOS LOS DATOS PARTICULARES QUE LE DI? y ¿PORQUE NO TE EXPLICAN PRIMERO QUE PASA SI TIENES ALGUNA ENFERMEDAD CRÓNICA? y así no tienes que dar todos tus datos, SINCERAMENTE NO ME GUSTÓ NADA .
20 maart 2026
Review zonder uitnodiging
Antwoord van Auras Insurance
Thank you for taking the time to share your feedback.
Let us analyze your situation in more detail and more transparently. To make everything clear.
You contacted us in the online chat, during this communication the manager helped you understand the details of travel insurance and answered all your questions.
During the identification of your characteristics and chronic diseases, the manager informed you in advance that insurance cases related to chronic diseases are not covered and cannot be considered as an insurance case. That is why you were immediately informed about it in the chat.
All detailed information about travel insurance is available on the website. In addition, we duplicate key points several times on the site for the convenience of our customers. Everything is open with no hidden points.
Thank you for your feedback. It helps us improve how we communicate deadlines and expectations so every client has a clearer understanding from the start.
Thank you, friendly Auras support team 🙂
Dont mind them they pay people to write…
Dont mind them they pay people to write a review for them they are liars dont do business with them. Run
21 maart 2026
Review zonder uitnodiging
Antwoord van Auras Insurance
Dear customer, we did not find you in our customer database based on your name and other personal data. We are always in touch with all our customers. The official website - auras.insure has a multilingual human support service that works 24/7 and quickly answers any questions and helps our customers online in 2-3 minutes.
Maybe you made a mistake or confused the insurance companies.
Please contact us - https://auras.insure/contact_us/ and we will help you solve the questions you have.
Auras friendly support team 🙂
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