Austen & Blake - Bristol Reviews 180

Helpful and attentive. Plenty of examples stock in store. Made us aware of all offers running at the time for as much discount as possible.

They made everything easy - gave us more of an understanding about the diamond , grades - clarity etc
Fair pricing and sensible advice . Good service and communication throughout and my Fiancée was very happy when the ring arrived.

Had a fantastic experience and help with Tam last week, her insite and customer service helped me to find exactly what I wanted breaking down all the aspects that go into the stone selected. Will be back soon, thanks again.

Made welcome in the shop at Bristol. Had the jewellery I purchased explained too Also letting me know how it would be delivered to me safetly at home as could not collect

I went into Austen & Blake to purchase a new ring and Tamara was super friendly and very helpful. She listened carefully to what I was looking for and the price range i wanted to stay within. She managed to find me a beautiful ring that I absolutely love. Thank you :-)

Cannot rate the service highly enough - Grace and Amanda were absolutely fantastic! Patient, considerate and very understanding of what was a very nervy situation but ended up being an absolute breeze. Thank you both so much, couldn’t have done it without you!

Sharon in Cribbs Causeway provided excellent customer service, supporting me to find a beautiful ring for my, now, fiancé.

We were looking to upgrade my ring and had seen loads of A&B's ads online so were really thrilled to see that there was a store we could go to. At first we were hesitant to go inside because it looks so high end we thought this couldn't possibly work for us at all - especially because we didnt know what we were looking for or how a bespoke service worked. If like us, you have ever doubted going inside - DO IT!

Grace approached us and we both felt instantly at ease with the attention to detail and interest taken in what it was we were looking for. We were taken through the entire process of designing our own rings at length but we weren't overwhelmed with information either. It was explained to us how materials wear differently, the colour spectrum of lab diamonds, clarity of diamonds. We were asked about what shape of stone we liked, the stone setting, what wedding ring style would sit comfortably against the diamond, how different cuts of diamonds differ the end result and the differences in diamond certification. Grace really made us feel integral to the design process, explained everything including time frames for when we could expect to pick the ring up and diffrences in pricing between each metal, diamond carat and lab/natural diamonds. Honestly it was such a magical experience for us both we ordered the ring straight away, no hesitations and no pressure to purchase either. And it was alot more cost effective than we first thought it would be which is an absolute bonus. We cannot thank Grace enough and have recommended her to everyone. We cannot wait to go back and look at wedding rings next!

Tamara was really helpful and genuine - she helped me pick out a great engagement ring for my finance (who said yes!). I hadn't realised how many choices there were to make (metal, cut, colour, size, carat) but she was really helpful through the whole process. Will be going back to look for wedding rings!

I recently had the pleasure of visiting Austen & Blake in Bristol, and I cannot speak highly enough of the exceptional service we received from Tamara. From the moment we walked through the door, she made us feel genuinely welcomed and at ease.

Choosing wedding and eternity rings is such a meaningful experience, and Tamara approached it with the perfect balance of professionalism, warmth, and care.

She took her time guiding us through every option, never rushing us and always making sure we fully understood the differences in styles, metals, and settings. Her knowledge was clear, but what stood out even more was her patience and her ability to translate that expertise into advice that felt personal and thoughtful. We truly felt that she wanted us to find rings that were perfect for us—not just aesthetically, but sentimentally too.

Tamara also created such a comfortable atmosphere. She offered refreshments, checked in with us throughout, and made the whole appointment feel relaxed and enjoyable. It’s rare to meet someone who can turn what could be an overwhelming decision into something memorable for all the right reasons.

Thanks to her, we left feeling confident, excited, and incredibly grateful. Our rings will be a lifelong reminder of this special moment, and we’re so thankful that Tamara was part of that journey. Austen & Blake are very lucky to have her, and we would recommend her to anyone looking for a truly exceptional experience.

Tamara at the Bristol Cribs Causeway shop helped me and my partner pick out the perfect diamond engagement ring. She was incredibly insightful and helpful in guiding us through all the options available. The seamless customisation process on the website was very easy to use as well! Honestly we couldn’t recommend Austen & Blake more, faultless to a Tee from start to finish!

Amazingly simple and effective website that assists you in finding the perfect gift.

I cannot recommend Austen & Blake enough! I recently ordered an engagement ring from them, and the entire experience from start to finish was flawless.
I went with a bespoke design, and I am so glad I did. The team was incredibly patient and attentive; they took my initial ideas and suggested a few small tweaks and refinements that I hadn't even thought of. Those expert touches truly made the ring look incredible—it’s even better than I had imagined.
The staff were absolutely amazing. They made me feel comfortable, kept me updated throughout the process, and clearly cared as much about the final result as I did. If you’re looking for a personal touch and expert craftsmanship, look no further!"

I would recommend Austen & Blake to everyone. The service I received in the store in Cribbs Causeway was brilliant and my ring is absolutely beautiful. I’m so glad I found Austen & Blake.

Really great help and advice in choosing the design for the perfect engagement 💍 ring. Particular thanks to Sharon and Tamara. Overall a wonderful service.

Friendly and Great service

Had a great experience choosing an engagement ring! The lady who helped me made it so much easier to find what exactly, what my now fiancee, wanted! Fully recommend going in store to talk to them! Received the ring, within a month, well packaged and safely.

Brilliant customer care from Grace and all the team, from arranging and collecting our rings everything was great, thanks to the whole team who have all been truly excellent, thank you for such a lovely experience.

Bailey was super helpful, came away with just what I was looking for.