We came in for wedding bands, and left with an amazing experience. Poppy and Sara were incredibly helpful and made us feel very welcome in busy circumstances. The bands are excellent and we can’t wait... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Wow what can I say. We booked an appointment and we had arrived 30 minutes early so expected to be turned away but we were warmly welcomed and enjoyed a cold glass of prosecco while we were expertly t... Toon meer
I recently purchased an engagement ring and couldn’t be happier with the entire experience. From start to finish, everything felt professional, smooth, and genuinely personal. The quality of... Toon meer
We bought my engagement ring from Austen & Blake. The staff were very pleasant but the experience was a little disappointing. There were no sample rings to try on with my stone, or in my size. This... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Find Us The city of Chester was founded in 79 AD as a Roman fort and continues to be one of England's oldest and most beautiful cities. It boasts some of the most well-preserved original city walls and still has the original old-timey charm. You can find our Chester store on Eastgate street, one of the four original streets built in the Roman city. This shopping area is a beautiful place to find that perfect piece of jewellery and hosts plenty of other shops and cafes as well. Visit our store and shop in a relaxed atmosphere where our jewellery experts are available to help you find a wonderful piece of jewellery to make your proposal a success.
Contactgegevens
Eastgate Street 15, CH1 1LG, Chester, England, Verenigd Koninkrijk
- 01244 555 008
4,9
Uitstekend
221 reviews
Heeft 84% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
An exceptional experience
We came in for wedding bands, and left with an amazing experience. Poppy and Sara were incredibly helpful and made us feel very welcome in busy circumstances. The bands are excellent and we can’t wait to wear them. We cannot recommend this store more.
4 mei 2026
Review zonder uitnodiging
Wow what can I say
Wow what can I say. We booked an appointment and we had arrived 30 minutes early so expected to be turned away but we were warmly welcomed and enjoyed a cold glass of prosecco while we were expertly talked through styles and designs to choose for our engagement ring. Jean and I hit it off right away and even teared up when my partner and I were telling her our love story. I couldn't have hoped for a more special experience to choose this ring and we will remember it forever! Can't wait to receive my special unique ring and come and show jean! Thank you again!! Love Beth and Pete x
2 mei 2026
Review zonder uitnodiging
Excellent experience
I recently purchased an engagement ring and couldn’t be happier with the entire experience. From start to finish, everything felt professional, smooth, and genuinely personal.
The quality of the ring is outstanding exactly what I was hoping for (if not better) What really stood out though was the customer service. Every question I had was answered quickly and thoroughly, and I never felt rushed or pressured at any stage.
Buying an engagement ring is a big moment, and they made the whole process feel exciting rather than stressful.
I’d absolutely recommend to anyone looking for something special. A great product backed by excellent service.
Thank you very much Sara who was fantastic and very helpful!
24 april 2026
Review zonder uitnodiging
So disappointing
I had an appointment booked last week at the Chester branch to look at upgrading my engagement and eternity rings ahead of my 40th birthday. This was a really special experience for me—my husband and I have been together for 20 years, married for 14—and I had been looking forward to it for a long time.
Unfortunately, the experience was very disappointing from the moment we arrived. I had an appointment booked. When I explained I was interested in trying pear-shaped rings, I immediately felt spoken down to. She repeatedly corrected me in a way that came across as dismissive rather than helpful—for example, telling me “so you mean a solitaire” without properly listening to what I was describing. When I tried to explain I liked a pear-shaped ring with stones on either side, she again corrected me bluntly (“so a trilogy”) instead of guiding me through the options in a welcoming way.
At one point, when I said I liked a certain style but wanted it with a pear centre, she told me I would “have to use my imagination,” which I found unhelpful and quite off-putting—especially when visiting a jeweller to see and try designs in person. During the appointment, she also reacted abruptly when interrupted, raising her voice toward someone at the door, which added to the uncomfortable atmosphere.
The overall experience made me feel uneasy and unwelcome, to the point where I chose to leave early. This was meant to be a meaningful and exciting milestone purchase, and it was disappointing to feel rushed, dismissed, and uncomfortable instead.
On a positive note, we visited other jewellers afterward where the service was warm, patient, and helpful. I ended up choosing a beautiful oval ring that I absolutely love, along with a new eternity ring—so the day was thankfully not a complete loss.
I would strongly recommend that more attention is given to customer experience, especially for such sentimental purchases. Feeling listened to, respected, and guided makes all the difference.
30 april 2026
Review zonder uitnodiging
Antwoord van Austen & Blake - Chester
Dear Valued Customer,
Thank you for reviewing your experience with us, we appreciate you taking the time to do so.
At Austen & Blake we pride ourselves on offering the highest level of customer service and highest quality items, unfortunately you have mentioned on this occasion we’ve fallen below our usually high standards.
We’re very sorry to hear that your experience at our Chester branch did not meet expectations, we regret to to learn that your visit felt uncomfortable and not fully supported during your appointment. We appreciate this feedback as we review this internally to ensure the best service and experience for all our customers.
We have sent you a request for some further details concerning this, please could you respond to that?
Kindest regards,
Austen & Blake Customer Service
Spoke with Jean at the Chester store…
Spoke with Jean at the Chester store and she went above and beyond for me, my ring broke a couple of weeks after wearing it and on speak to her, she was an absolute angel, did everything she could to get it sorted, can definitely say she made my absolute day calling me with my update today, so glad I got my wedding ring from them and Jean made my experience 10000000 times better! Thank you for everything xx
2 april 2026
Review zonder uitnodiging
Antwoord van Austen & Blake - Chester
Dear Claire,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Chester team, especially Jean!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Jean was amazing, Great Customer Service.
Jean was amazing, very polite and friendly. She helped my partner and I find our Wedding rings. Great Customer Service.
28 maart 2026
Review zonder uitnodiging
Antwoord van Austen & Blake - Chester
Dear Adam,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Chester team, especially Jean!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Amazing experience choosing wedding…
Amazing experience choosing wedding bands. Jean was so helpful and patient. We are so happy. Would 100% recommend.
28 maart 2026
Review zonder uitnodiging
Antwoord van Austen & Blake - Chester
Dear Samantha,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Chester team, especially Jean!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Chester branch
Chester branch, Jean has been very patient with me (!) and it was a big help leaning on her knowledge when deciding what the best piece was.
3 januari 2026
Review zonder uitnodiging
Antwoord van Austen & Blake - Chester
Dear Jake,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Chester team, especially Jean!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Fantastic
Went into the Chester branch. Lovely staff and very helpful explaining diamonds to someone with no knowledge. Brilliant service
27 februari 2026
Antwoord van Austen & Blake - Chester
Dear Callum,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Chester team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Jean was great throughout the entire…
Jean was great throughout the entire process. She was very knowledgeable, insightful and provided great guidance on how to select the perfect ring and diamond for my partner.
28 februari 2026
Review zonder uitnodiging
Antwoord van Austen & Blake - Chester
Dear Harry,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Chester team, especially Jean!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Instore adviser very friendly and…
Instore adviser very friendly and helpful. I’m very pleased with my necklace.
7 februari 2026
Antwoord van Austen & Blake - Chester
Dear Gail,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Chester team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Wonderful experience
From the moment we walked in to have a look at what would be available within our budget, Mariana instantly made us feel so welcome.she listened to what we were looking for, our budget and was so thoughtful in her options presented for me to try on. After much deliberating we finally decided and left after being made to feel very special.
It was also wonderful Mariana was there and available when we picked the ring up, she instantly remembered us and the conversations we'd had.
This ring was to celebrate our 10 year anniversary and Mariana most certainly made it feel so special.
14 december 2025
Review zonder uitnodiging
Antwoord van Austen & Blake - Chester
Dear Laura,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Chester team, especially Marianna!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Professional and a fabulous product
Professional service and a fabulous product. Second visit to collect our order. The ring was as ordered. Superb service from Mariana. Can’t thank you enough.
23 januari 2026
Review zonder uitnodiging
Antwoord van Austen & Blake - Chester
Dear David,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Chester team, especially Mariana!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Excellent and extremely professional…
Excellent and extremely professional service from start to finish. We bought the most beautiful wedding ring from a helpful, knowledgeable, and highly professional member of staff. It was delivered as explained and so beautifully presented. A* service and quality.
4 januari 2026
Antwoord van Austen & Blake - Chester
Dear Claire,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Chester team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
I attended a consultation with Mariana…
I attended a consultation with Mariana located in Chester UK.
She was very knowledgable/ patient and helpful in an area that I needed a lot of support in..
The whole environment and experience was excellent and I came away feeling very happy with my purchases..
Would highly recommend ..
Austen & Blake sell beautiful on trend jewellery with profession guidance/support.
Many thanks Mariane
7 januari 2026
Review zonder uitnodiging
Visited Chester branch and Marianna…
Visited Chester branch and Marianna walk me through all the sizes and shapes of diamonds in great details. Helped me pick up an excellent ring with her knowledge and expertise for my fiancé.
24 december 2025
Antwoord van Austen & Blake - Chester
Dear Ryan,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Chester team, especially Marianna!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Mariana was so helpful and would go the…
Mariana was so helpful and would go the extra mile to make sure everything we could possible want was sorted. Thank you to everyone in the Chester store for their help!
1 januari 2026
Review zonder uitnodiging
Antwoord van Austen & Blake - Chester
Dear Daniel,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Chester team, especially Marianna!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Lovely store and attentive customer support…
Lovely store and attentive customer support. Brilliant care Jean. Thank you
23 december 2025
Review zonder uitnodiging
Amazing service
Amazing service, Jean is very helpful, knowledgeable and supportive
28 december 2025
Review zonder uitnodiging
Excellent. Wouldn’t go anywhere else.
Mariana made us feel welcome and was extremely professional throughout our appointment. The service she provided and her product knowledge was exemplary. Thoroughly recommended.
29 december 2025
Review zonder uitnodiging
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.