Michael at the Meadowhall branch is fantastic. After stopping and taking a look in the window, Michael popped out to see if he could help us in a friendly and no pressure way. After spending a little... Toon meer
Bedrijf heeft geantwoord
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Popped into the Shop in Edinburgh without an appointment & left having purchased our wedding rings… Shona was yet again absolutely fantastic help in choosing our wedding rings. Very professio... Toon meer
Bedrijf heeft geantwoord
We were visiting Chester, and made a purchase of a Diamond ring, which is to be a birthday present for my wife. Polly was extremely helpful and gave us lots of advice, regarding size, quality of st... Toon meer
I was away on holiday when my ring was dispatched so I rescheduled the delivery to today, July 1st. It was less than 2 weeks before my order was sent which was really good because I wasn't expecting... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Austen & Blake
Geschreven door het bedrijf
Our mission
Austen & Blake is a luxury diamond jeweller established to make custom-made jewellery accessible, approachable and affordable for everyone.
We’re here to celebrate your occasion with you. From engagement rings to wedding rings, special occasions or everyday looks, our team works closely with you to bring your vision to life. Every piece is one-of-a-kind and unique to you.
With expert craftsmanship and trusted guidance, we’ve helped over 20,000 happy customers create their dream designs. Plus, you could save up to 60% compared to high-street jewellers as every piece is made-to-order.
Discover our full range at www.austenblake.com or visit one of our 15+ locations across the UK, as well as in Ireland, Australia and New Zealand.
Contactgegevens
8 Greville Street, EC1N 8SB, London, Verenigd Koninkrijk
- 020 7660 1529
- service@austenblake.com
- austenblake.com
4,6
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4K reviews
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Heeft 86% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Disappointing Experience and Poor Resolution
I am extremely disappointed with my experience.
I placed an order and then waited several weeks with very little communication, having to chase repeatedly for updates on what should have been a straightforward purchase. When I finally received an update, I was informed that the ring had been manufactured incorrectly due to an error on the company's side.
While I appreciate that the company acknowledged the mistake, I was surprised by the proposed resolution. I was presented with two options: either wait longer for the ring to be remade to the original specification, or keep the incorrectly manufactured ring and pay an additional amount for the larger diamond, despite the error not being mine.
The most frustrating aspect has been the delay and the lack of proactive communication throughout the process. As a customer, I expected better quality control and a smoother experience, especially for such an important purchase.
I am still hoping we can reach an amicable resolution, but based on my experience so far, I cannot recommend the company. Customers should not be left waiting weeks for updates only to be asked to pay more as a result of a manufacturing error.
Unfortunately, this experience has turned what should have been an exciting purchase into a stressful and disappointing one.
7 juli 2026
Review zonder uitnodiging
Fantastic experience!
I visited Austen & Blake recently to start the process of looking at engagement rings. With no idea of what I wanted, I started the process pretty blind. My sales advisor Amber was incredibly helpful, patient, personable and knowledgeable, and was able to show me a variety of rings of different styles which helped narrow down my focus until we found the one!
I felt no pressure from Amber to complete a purchase, though she made the process so easy by sending over the information of the ring we had chosen to purchase in our own time.
The entire process was smooth, easy and an absolute pleasure, and I wouldn’t hesitate to recommend Amber and Austen & Blake to anyone looking for engagement rings!
4 juli 2026
Review zonder uitnodiging
Don’t order online I’ve been waiting…
Don’t order online I’ve been waiting now nearly six weeks for a pair of earring. I get the estimated delivery dates, but sending emails stating that it’s nearly ready, then another stating the don’t have the diamonds in stock, meaning that it’s not even been started after 4 weeks is really bad customer service.
6 juli 2026
Review zonder uitnodiging
Antwoord van Austen & Blake
Hello Andrew,
Thank you for taking the time to leave your review. We are sorry to hear that you have been waiting longer than expected for your earrings and you frustration.
We appreciate you sharing your feedback regarding the communication around your delivery. We have sent you a request for some further details, please could you respond to that so we can ensure your issues has been resolved?
Kind Regards,
The Austen & Blake team
Excellent Quality & exceptional fit for…
Excellent Quality & exceptional fit for both my partner and I
If you want excellent quality and service I would always recommend Austen & Blake
Thank You...
29 juni 2026
Extremely good service and knowledge
We were visiting Chester, and made a purchase of a Diamond ring, which is to be a birthday present for my wife. Polly was extremely helpful and gave us lots of advice, regarding size, quality of stones, how its made and details of delivery times, we received the ring today and the fit is perfect.
It arrived so much quicker than we were expecting. Polly also assisted us on what bus to get back to our car as we had walked in along the canal with our dog.
thanks Polly
6 juli 2026
Review zonder uitnodiging
Highly recommend Austen&Blake
I had an amazing experience in the Austen&Blake London shop. They made the whole experience of buying an engagement ring as smooth as possible.
Specifically, Arianna was incredibly helpful when assisting me to choose an engagement ring for my partner. She listened to what I was looking for with great patience, explained all of the customisation options in detail so that I could make a choice, and never pressured me into making a decision when it come to buying the ring. Her knowledge and guidance was crucial, my partner loves the ring!
I would highly recommend going to Austen&Blake if you are looking for an engagement ring.
19 juni 2026
Review zonder uitnodiging
A lovely experience at Austen & Blake
A lovely experience at Austen & Blake. You can choose your stone, your setting, the band. And the clarity and colour, the metal, the shape! The options are many. There’s no rush with the lovely staff who make sure you’re fully satisfied with your choice, then they put it all together for you and your order is sent off to be made by craftsmen. I ordered an oval diamond and a dainty diamond eternity band and they are really lovely. Just what I wanted. I love them and would highly recommend Austen & Blake.
28 juni 2026
Antwoord van Austen & Blake
Hello Jayne,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Leeds team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
The Austen & Blake Team
Love my wedding band!
Ring is very high quality, great value and was made quickly! Very pleased!
17 juni 2026
Antwoord van Austen & Blake
Hello,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
The Austen & Blake Team
Beautiful ring
Beautiful ring, arrived really quickly. Very similar to that of the photos online and fits perfectly. Thank you!
4 mei 2026
Antwoord van Austen & Blake
Hello Dainah,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
The Austen & Blake Team
Best Experience
From the first appointment, to email updates, to collecting my engagement ring, Austen & Blake made the experience perfect. The team were very welcoming and were happy to answer any and all questions!
4 juli 2026
Review zonder uitnodiging
Antwoord van Austen & Blake
Hello Emily,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Glasgow team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
The Austen & Blake Team
Michael at Meadowhall is fantastic 🌟
Michael at the Meadowhall branch is fantastic. After stopping and taking a look in the window, Michael popped out to see if he could help us in a friendly and no pressure way. After spending a little time with him, it was clear he really knowledgeable, patient and willing to spend the time with us to get it right. We returned a couple of weeks later after giving it a bit more thought and finally chose a beautiful ring. I wouldn’t hesitate to recommend him.
2 juli 2026
Review zonder uitnodiging
Antwoord van Austen & Blake
Hello Lisa,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Sheffield team, especially Michael!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
The Austen & Blake Team
Amazing service in the Edinburgh store
Amazing service in the Edinburgh store. I would like to extend my sincere thanks to Shona for her outstanding service. She went above and beyond to deliver this engagement ring, showing genuine care and attention to detail. The ring is perfect, and I highly recommend her to anyone looking for a seamless experience.
13 mei 2026
Review zonder uitnodiging
Antwoord van Austen & Blake
Hello Eloy,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Edinburgh team, especially Shona!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
The Austen & Blake Team
I bought a beautiful tennis bracelet as…
I bought a beautiful tennis bracelet as a gift from my daughter to my wife Wife for her birthday and my wife absolutely loves it. The packaging is really classy and the service has been excellent.
18 juni 2026
Antwoord van Austen & Blake
Hello Ian,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
The Austen & Blake Team
I ordered my wedding ring and it came…
I ordered my wedding ring and it came beautifully packaged. The engraving on the ring design was beautiful
Very happy with it, and will order from there again
15 juni 2026
Antwoord van Austen & Blake
Hello Tina,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
The Austen & Blake Team
Antwoord van Austen & Blake
Hello,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Sheffield team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
The Austen & Blake Team
Excellent customer service and…
Excellent customer service and selection of rings. A really enjoyable experience picking our wedding rings
28 juni 2026
Review zonder uitnodiging
Antwoord van Austen & Blake
Hello Sarah,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Glasgow team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
The Austen & Blake Team
Antwoord van Austen & Blake
Hello Jodi,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our London team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
The Austen & Blake Team
The ring exceeded all my expectations
I was away on holiday when my ring was dispatched so I rescheduled the delivery to today, July 1st. It was less than 2 weeks before my order was sent which was really good because I wasn't expecting it to arrive so soon. The ring exceeded all my expectations. It is absolutely beautiful and I am so pleased with it. I chose 9ct white gold. The tiny diamonds really sparkle ✨️ and the pattern is so delicate ♥️
I would definitely recommend Austen & Blake and I will be placing other orders in the new future 😀
1 juli 2026
Review zonder uitnodiging
Antwoord van Austen & Blake
Hello Donna,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
The Austen & Blake Team
From the start of searching for a…
From the start of searching for a engagement ring to the end product was lovely.
I was kept informed every step of the way about the ring going into production.
The finished article is just beautiful.
Very very happy with my choice, thanks Chris
17 juni 2026
Antwoord van Austen & Blake
Hello Chris,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our London team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
The Austen & Blake Team
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