Michael at the Meadowhall branch is fantastic. After stopping and taking a look in the window, Michael popped out to see if he could help us in a friendly and no pressure way. After spending a little... Toon meer
Bedrijf heeft geantwoord
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Popped into the Shop in Edinburgh without an appointment & left having purchased our wedding rings… Shona was yet again absolutely fantastic help in choosing our wedding rings. Very professio... Toon meer
Bedrijf heeft geantwoord
We were visiting Chester, and made a purchase of a Diamond ring, which is to be a birthday present for my wife. Polly was extremely helpful and gave us lots of advice, regarding size, quality of st... Toon meer
I was away on holiday when my ring was dispatched so I rescheduled the delivery to today, July 1st. It was less than 2 weeks before my order was sent which was really good because I wasn't expecting... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Austen & Blake
Geschreven door het bedrijf
Our mission
Austen & Blake is a luxury diamond jeweller established to make custom-made jewellery accessible, approachable and affordable for everyone.
We’re here to celebrate your occasion with you. From engagement rings to wedding rings, special occasions or everyday looks, our team works closely with you to bring your vision to life. Every piece is one-of-a-kind and unique to you.
With expert craftsmanship and trusted guidance, we’ve helped over 20,000 happy customers create their dream designs. Plus, you could save up to 60% compared to high-street jewellers as every piece is made-to-order.
Discover our full range at www.austenblake.com or visit one of our 15+ locations across the UK, as well as in Ireland, Australia and New Zealand.
Contactgegevens
8 Greville Street, EC1N 8SB, London, Verenigd Koninkrijk
- 020 7660 1529
- service@austenblake.com
- austenblake.com
4,6
Uitstekend
4K reviews
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Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 86% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Kyrie was really helpful in my…
Kyrie was really helpful in my experience and a pleasure to have an appointment with.
1 juli 2026
Review zonder uitnodiging
Antwoord van Austen & Blake
Hello Max,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Southampton team, especially Kyrie!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
The Austen & Blake Team
Antwoord van Austen & Blake
Hello Jak,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
The Austen & Blake Team
Severely delayed service and poor communication throughout
Me and my partner dropped my ring off on 14th May for resizing and were advised the lead time would be 14–21 working days. It is now 30th June and we still do not have the ring, nor have we received any meaningful communication throughout the process.
We called before the 21 working day period was up and were told the ring was right on schedule. However, once that timeframe passed, we were met with excuse after excuse, with the ring repeatedly going through further “checks”. We were then told it would be dispatched today, only to call for an update and be informed there has now been another delay.
What has been most disappointing is not just the delay itself, but the complete lack of clear and proactive communication. We would have been far more understanding if we had been kept properly informed throughout.
The customer service is, without question, the worst we have experienced. We are deeply saddened, as this was meant to be one of the most exciting times in our lives, but this experience has really taken away from that. Although the ring itself is perfect, we would strongly advise caution when purchasing from here due to the poor customer experience.
We expected more urgency and accountability once complaints were raised, but unfortunately that has not been the case.
30 juni 2026
Review zonder uitnodiging
Antwoord van Austen & Blake
Hello Millie,
Thank you for taking the time to leave your detailed feedback. We are sorry to hear that the resizing of your ring has taken longer than estimated along with the experience with communication causing frustration during such an important time.
We understand and apologise for your disappointment. We have sent you a request for some further details. Could you respond to that providing the details used to place the order?
Kindest Regards,
The Austen & Blake Team
Wonderfully simple, thanks Hannah!
An exciting and nervous purchase made stress free, simple and easy by Hannah from start to finish.
Clearly explained every aspect of buying a ring, from store to manufacture to collection.
Thanks for all your help! Will recommend to all! :)
30 juni 2026
Review zonder uitnodiging
Antwoord van Austen & Blake
Hello,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our New Castle team, especially Hannah!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
The Austen & Blake Team
Quality, Value, Customer service
16 juni 2026
Antwoord van Austen & Blake
Hello,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Norwich team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
The Austen & Blake Team
Products brilliant
Products brilliant. Staff in store brilliant.
Progress updates very poor. I had to follow up. Website said from order to arrival 2-3 weeks. Took 1 month so plans needed changing
22 juni 2026
Alyssa was so helpful and found the…
Alyssa was so helpful and found the perfect ring for me. Thanks
29 juni 2026
Review zonder uitnodiging
Antwoord van Austen & Blake
Hello Jade,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Sheffield team, especially Alyssa!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
The Austen & Blake Team
Poppy was so patient and helpful whilst…
Poppy was so patient and helpful whilst we made our decision, she had lots of helpful information and made us feel very comfortable :)
29 juni 2026
Review zonder uitnodiging
Antwoord van Austen & Blake
Hello Amy,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Chester team, especially Poppy!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
The Austen & Blake Team
Popped into the Shop in Edinburgh…
Popped into the Shop in Edinburgh without an appointment & left having purchased our wedding rings…
Shona was yet again absolutely fantastic help in choosing our wedding rings.
Very professional, kind & a great sense of humour as she’ll remember our banter together I’m sure :)
Slàinte Shona!
Cheers
Wendy & Gary x
6 juni 2026
Review zonder uitnodiging
Antwoord van Austen & Blake
Hello Gary,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Edinburgh team, especially Shona!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
The Austen & Blake Team
Made my first ring trying on experience…
Made my first ring trying on experience as one I will remember forever. Me and my friends booked an appointment to have a look at engagement rings and Jean looked after us so well. We were taken into their vip room with a glass of Prosecco on arrival. Jean took the time to understand the shape of ring I liked and that suited me. It was such a great experience having my best friends there helping me with my decision. Jean took all my sizing and emailed everything straight over to my boyfriend so he has everything he needs to order the exact ring I want.
I would 100% recommend and to take your best friends with you as we all had an experience we will remember forever.
Thank you Jean and the team!!
27 juni 2026
Review zonder uitnodiging
Antwoord van Austen & Blake
Hello Faith,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Chester team, especially Jean!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
The Austen & Blake Team
I would not recommend this jewelers
I would not recommend this jewelers.
We put a deposit on a ring that was to be custom made. I had to initiate contact on 3 occasions as they had failed to contact us. When they finally got back with a quote for the ring it was much more expensive than promised and the discount that was also promised was not given.
I would not recommend this company.
12 december 2025
Review zonder uitnodiging
Antwoord van Austen & Blake
Hello Elaine,
Thank you for taking the time to leave a review. We're sorry to hear that your experience with your custom ring order did not meet your expectations, especially considering the communication during the process and the final pricing.
We apologise for this disappointment and frustration.
Kind Regards, ,
The Austen & Blake Team
Exceeded my expectations!
Austen & Blake in Southampton exceeded my expectations. I felt special from start to finish. Their choice of rings is huge and customizable. So much better than a traditional, high street jewellers. I can definitely recommend them.
27 mei 2026
Review zonder uitnodiging
Antwoord van Austen & Blake
Hello Sharon,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Southampton team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
The Austen & Blake Team
Thank you Poppy!
We had an appointment today with Poppy, she was so helpful and we had so much fun designing a ring together. We really appreciated how knowledgable she was and how she guided us through the process during our appointment. Would definitely recommend her to anyone!
28 juni 2026
Review zonder uitnodiging
Antwoord van Austen & Blake
Hello Luke and Dharma,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Chester team, especially Poppy!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
The Austen & Blake Team
Antwoord van Austen & Blake
Hello Mark,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
The Austen & Blake Team
Poor knowledge and service (Farringdon store)
My partner ordered my engagement ring from Austen & Blake nine weeks ago. We received it five weeks ago, but I’ve only actually had the ring in my possession for one week because it has spent the rest of the time being returned to them. What should have been one of the happiest and most memorable moments of our lives has instead become stressful, frustrating, and deeply disappointing.
There are three main reasons for this review:
1. Poor product knowledge and customer service
When we noticed that the cut grade on our purchase order was listed as “Excellent” while the IGI certificate stated “Ideal,” we contacted Austen & Blake for clarification. We visited the store and also called, and their consultant confidently told us that “Excellent” was the highest cut grade. I still have a recording of this conversation.
Based on their advice, they asked us to send the ring back to their technician. A week later, they came back and admitted that “Ideal” is actually the highest cut grade. This is basic diamond knowledge that a consultant selling engagement rings should know. We lost an entire week simply because their staff were unable to answer a straightforward question correctly.
2. Poor quality and extremely slow after-sales service
The ring is platinum, yet it became noticeably scratched after just one week of wearing it at home under normal daily use. Austen & Blake offered to polish it, which we initially appreciated, but advised that it would take four weeks.
It has now been four weeks since we returned the ring, and we still have no update and no ring. We have called multiple times, left voicemail messages, and received no response. For such an important purchase, this level of after-sales service is completely unacceptable. (Photos attached.)
3. Lack of transparency and integrity
Before any further work was carried out, we specifically requested that they discuss the available options with us first.
Instead, they proceeded with polishing the ring without speaking to us. We only realised this during a phone call. Although we were disappointed that they had gone ahead without our agreement, we decided not to make an issue of it because we would likely have agreed to the polishing anyway. However, a few days later, they sent us another email asking for our permission to proceed with the polishing—even though the work had already been completed. This contradictory communication was confusing and did not feel transparent or honest.
Overall, our experience has been incredibly disappointing. Buying an engagement ring should be an exciting and memorable milestone, but Austen & Blake have completely ruined what should have been one of the most special moments of our lives. Between the lack of product knowledge, poor communication, questionable product quality, and unacceptable delays, we cannot recommend Austen & Blake to anyone looking for an engagement ring.
1 juni 2026
Review zonder uitnodiging
Antwoord van Austen & Blake
Hello Thu,
Thank you for taking the time your detailed feedback. We are sorry to hear that what should have been a special experience had become overshadowed by these concerns with communication, aftercare, the timescale in receiving your ring.
We can see a member of our team are helping to resolve this as soon as possible. We understand how disappointing this must have been and sincerely apologise for this experience.
Kindest Regards,
The Austen & Blake Team
Popped in without an appointment
Popped in without an appointment, and despite being busy, Amber graciously made time for us. Her customer service and attention to detail was fantastic and we were so grateful for her expert guidance in helping us choose a ring to celebrate a milestone anniversary. What makes this place stand out is that ot feels like a special experience without any weight of expectation or judgement about budget or choices - thanks Amber for such a quality experience
27 juni 2026
Review zonder uitnodiging
Antwoord van Austen & Blake
Hello,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Leeds team, especially Amber!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
The Austen & Blake Team
Had a great appointment with Will
Had a great appointment with Will. Really appreciated the time and care he took to pick out lots of options for us to try. Was really friendly and patient with 2 indecisive people! Complimentary drinks and ring cleaning too!
27 juni 2026
Review zonder uitnodiging
Antwoord van Austen & Blake
Hello Tom,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Leeds team, especially Will!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
The Austen & Blake Team
Lovely service
Lovely service , me and my partner have the perfect rings for our special day thank you 💓
27 juni 2026
Review zonder uitnodiging
Antwoord van Austen & Blake
Hello Juliet,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Chester team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
The Austen & Blake Team
Definitely recommend
Wow. Brilliant team in Newcastle, great service to guide you through your purchase, kept updated right through the buying journey through to delivery. Would always recommend, but in the very best way, hoping I won’t need to use them for a ring again.
14 oktober 2025
Alyssa was really nice
Alyssa was really nice - she showed my wife all the ring types that would suit her, and gave her professional opinion. Delivery was good, overall really nice environment and approach.
12 juni 2026
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