Austen & Blake - Norwich Reviews 57

Great service from a great team at the Norwich branch. The time and care taken to get the right ring, was again everything we came to expect, thank you.

Amazing service from aida, booked an appointment to look at wedding bands, didn’t know what I was looking for very personal and tailored experience warm welcoming and friendly! All no pressure whatsoever, couldn’t have been better

I had a really great phone call with Florian in the Norwich branch. I was a little lost and needed some reassurance and guidance with wedding rings. I felt so confident and informed after the call so I placed my order! Throughout the call Florian got as excited as I was, he stayed professional but we were still able to have a laugh. Thanks Florian, so much!!

Such great customer service. They were so patient friendly

recently purchased a ring for my wife from Austen & Blake Norwich, and my wife and I found the entire experience exceptional from start to finish.

The quality and craftsmanship of the ring are outstanding, and it was clear that great care and attention to detail had gone into its design. What truly set this experience apart, however, was the level of service provided, particularly by Aida.

Aida was exemplary throughout the process. Her product knowledge was comprehensive, and she took the time to explain the various options clearly and professionally, ensuring my wife and I felt confident in our decision. She was attentive without being intrusive, patient in addressing our questions, and genuinely focused on helping us select the right piece rather than simply making a sale. Her guidance was invaluable, and her professionalism reflects extremely well on Austen & Blake.

My wife and I would not hesitate to recommend Austen & Blake Norwich to anyone seeking high-quality jewellery and first-class customer service. Aida, in particular, is a credit to the business, and we are extremely pleased with both the purchase and the overall experience.

Staff very helpful and reassuring. It’s a very big event in life getting engaged so having help but not being pushy, I felt they made my sons decision on which ring perfect with no regrets

Incredible customer service from the entire team, special thanks to Ellie. Super informative, reassuring, helpful and personable!

I would just like to thank all the staff at Austen Blake Norwich.
From placing my order for an engagement ring to picking the ring up today fantastic service would recommend.
Thank you all
Simon

Attention to detail the sales person was knowledgeable and very attentive. I initially contacted the London office and they directed me to the Norwich shop. It was a very important gift and I would describe the entire process as joyous. We returned to collect the diamond necklace and the process was excellent,very flexible and accommodating.

Perfect people who put you at your ease and sell the most fantastic jewellery

Really amazing experience. I ordered the ring quite late but luckily received it just before my trip to Italy where me and my partner got engaged. Very helpful and knowledgeable staff where I was told about all the different ring designs and types of stones and very reasonable prices for the quality of the ring.

My fiancé and I bought our wedding rings from Austen & Blake in Norwich where we were served by Ellie. Ellie was absolutely lovely, really knowledgeable and was also very patient with us as we took a few weeks to make a decision. The rings are perfect & we can’t wait to wear them - starting next week!

Incredible experience, both in store and the online service was great. Very laid back and friendly staff, Ellie carried out my appointment very professionally and provided me with insight and comfort in knowing that I made the right decision. Would 100% recommend Ellie and the Norwich team.

Customer Service is exemplary

Florence was exceptionally engaging, helpful and thorough, he listened to what we were looking for and helped guide us to the perfect purchase!

We recently went to the Norwich store for a wedding band appointment and they were so welcoming when we had arrived. The customer service was spot on and we had the pleasure of Florian to talk us through band options and give us great advice too! A real five star experience and we came away ordering both our wedding bands which are so lovely and we can’t wait for them to arrive. Would highly recommend!

I ordered a beautiful eternity ring. The customer service is outstanding, took lots of time to explain the difference in diamonds and shapes so I could make the best decision. The ring took 3 weeks to arrive because they make everything bespoke and it’s absolutely beautiful. Thank you so much Aida for the advice and patience

Easy to arrange an appointment, and Ellie at Norwich was super helpful. She explained all of our options (for an eternity ring), together with all of the technicalities involved in the build and look of the various options.
The ring arrived, securely, and was exactly as we had hoped.
All told, an excellent experience, thankyou.

I had the absolute pleasure of working with Austin and Blake Norwich to create a bespoke engagement ring, and I couldn't be happier with the entire experience. From the very first conversation, they were attentive, knowledgeable, and genuinely passionate about their craft. They took the time to understand what I was envisioning, offered expert guidance, and made the entire design process feel personal and seamless.

The final ring exceeded all expectations—it's stunning, timeless, and perfectly tailored to my partner’s style. Beyond their incredible craftsmanship, Austin and Blake brought warmth, professionalism, and a true sense of collaboration to every step. I can’t recommend them highly enough for anyone looking for a meaningful and beautifully made piece of jewelry.

Special thank you to both Aida and Ellie for making such an important moment even more special!

Went in for our wedding rings, after my partner had also gotten my engagement ring from them. Really helpful and friendly. Made it an excellent and exciting experience.