AustralianSuper Reviews 

Two matters. Went to increase my life insurance at age 60. Have as many aussies would share have picked up a few miles and issues, diagnosed cardiac issues, stent, pacemaker, high blood pressure. Co Branding with TAL. TAL, 4 MONTHS! later, after full disclosure cant find any documents sent from cardiology, and cant return calls, or respond to emails? Then after a complaint ring me, like it was a bother, but apparentily im uninsurable. Found insurance else where within an hour. 4 months to deny = 4 months of premiums, absolute disgrace whilst Aussie Super distances themselves from their insurer. Its their choice to insure, 4 months to make a decision has wasted my time and the time of the medical fraternity. From my complaint im assured that they would have paid out in the event of my death $9k? Sure you would.
Then setting up a TTR account that according to their website takes about 5 days? Well its been 3 weeks, Aussie cant find documents sent, it appears default lines from staff are that members havent processed paperwork correctly. Having corrected them of this i was told an official investigation would be commenced! Oh Goodie somethings happening! No, 3 days later still nothing, no calls, no emails.
Im bailing, get out people. The most unaccountable bunch of baffoons managing your money.
Now as i start roll out processes watch this space, charges for a TTR account that was never set up, access to my funds denied.
Something is clearly wrong here and once what was a trusted brand should be viewed with caution. "Cheap fees, S#.Service.

What an absolute joke, n its not just this fund...hiw a superannuation company who is supposed to look after our retirement money can lose money is beyond me. Its a joke n scam even the government is starting to realise it. Australian super has made a minus on my returns n ive only been with them 2 months!!! You can't make this up! Shame on you Oz Super

Ridiculous customer service
AI would be better then the representative there , no empathy understanding customer situation and position no updates will just give standard response and you won’t go anywhere with your request until you call 100 times no option to escalate and get resolution. Never recommending Australian superfund

Australian Super took three months to respond to my complaint regarding my being told by their call takers that I had to withdraw my money into a bank account, instead of rolling the money over. This had the consequence that I withdrew money from superannuation that I could not recontribute because of the non-concession superannuation contribution caps. Australian Super caused delays, and has in place a barrier to giving information to clients regarding their own accounts. Call takers will tell you that they can't give you your own account information, as the company has set up 'Chinese walls' to prevent giving the client any information, including regarding the progress of a complaint. I have moved all of my money out of Australian Super. There is no substantive customer service at all.

The department of communities paid me 15k in wages in December 2025 (five years after I quit) and they didn't pay any superannuation. Australian super couldn't give a dam and didn't help me when I asked, nor did the WA ombudsman, Labor relations, the industrial relations or the ATO. The department of local government industry regulation and safety who investigated me instead of the department of communities refusing to pay me also ignored the issue. I had to complain to the tax Ombudsman to get the department of communities investigated for unpaid wages and superannuation. The department of communities are a government department, why are government departments allowed to get away with ripping off their staff wages is a great question but why Australian super don't care and didn't help is an ethical problem

Terrible company,and service I ever saw.when you need their services you will know.

I lost over $500 in 2 days after transferring my whole super balance from REST to AustralianSuper. I really regret moving and wish I had stayed with REST. This company are obviously terrible when it comes to investments & growth strategies & they don't care if their clients loose money, or make any suggestions on how to make it back. Maybe they deliberately scam new members. Their customer service is terrible and non existent.

cant even download statements after two days, trying to get this to the accountant to secure a property purchase. When I called they couldnt even send me statement because they dont have access either!!!! This is basic and concerning

I was not expecting my funds to be sent somewhere else without my knowledge after completing the withdrawal process. When I asked for an explanation I felt like nobody wanted to take responsibility. That experience was enough for me to leave. I have been using market integrity since then and I have felt much more comfortable with how everything has been handled.

Do not use this company.when you need to change superfunds they will put you through a paperwork loop. Customer service is terrible. Do not use this company.

After doing some work for AustralianSuper's chosen call centre and seeing the way customers are treated behind the scenes, I made the decision to switch Super providers. The trust is gone.

Very poor service incompetent staff they seem to look for an excuse to not help you very difficult to deal with

*** WARNING please read ****
If I could give them a company
Negative 100 stars I would. Australian Super is partnered with TAL Insurance they are described as evil, disgusting and fraudulent through hundreds of reviews.

I was denied income protection insurance with a cancer diagnosis. 2 years out of work, a bone marrow transplant and the things Australian Super and TAl did to deny the claim made me sick. I was too sick to keep fighting. It is repulsive beyond words. Please if your have super with these people go elsewhere !!!!!!

The overall sentiment regarding AustralianSuper is overwhelmingly negative, driven by severe administrative failures and a breakdown in customer support. While a small minority of users praise specific staff members or historical investment returns, the vast majority report extreme difficulty accessing their own funds, whether for retirement, financial hardship, or rollovers for simple transfers from the accumulation stage to choice income streams in drawdown. Recurring themes include systemic delays, lost documentation, and a perceived lack of accountability that has led many members to lodge formal complaints with AFCA. That is what I have had to do. It seems the call centre in Qld has been cut off from the processing team and all supervisors, so no follow-up. No communication. Just seems totally unprofessional staff not following up or returning calls or emails. Reached 60 or 67 and want to transfer to draw down on a Choice account; don't expect the transaction to go through in 3 days; it's still not gone through, and it's been 33 days. Just ignoring members. very poor indeed. I thought it would take at most 3 days like a bank transfer,

I have been an Australian Super member for around 8 years and am now retired. Their investment performance is fair in comparison to other funds and the fees are at the lower end. The major letdown is their slow, impersonal, unresponsive, uncaring and unhelpful customer service and administration. Their account security technology is also deeply flawed. Twice I have been overseas and unable to access funds because of administrative stuff-ups. When I first retired, I transferred funds from super to a pension account, so I could draw a regular income. This took several weeks longer than the promised time period and left me without access to funds whilst overseas.

In February 2026, whilst in Bolivia, I tried to use the Aussie Super app, and was unable to receive the security code by SMS because (I'm told) there's no reciprocal telephony agreement between Bolivian and Australian mobile phone carriers. My Telstra SIM would not register on any Bolivian mobile network. I had Whatsapp but Australian Super wouldn't use that service to send me the code; I note that many other financial institutions do use Whatsapp for this purpose. I was locked out of the app, meanwhile it took many weeks for Australian Super to reply to my emails, which then offered zero help or solutions. To Australian Super, if you use security codes for account access, you urgently need to address this serious deficiency and implement the means for customers to receive security codes in ANY country and make provision for such means in addition to SMS.

You can now talk to a human but they read word per word on the computer and can’t connect you to anyone or department - might as well talk to a robot!

Can't even change a phone number on my account that ive changed numerous time because the number listed isn't over 10 years old! So now I dont have access to my account at all. Ill be changing my super asap and moving it all over to the new one

PLEASE DO NOT USE THIS COMPANY!
DO NOT USE THIS COMPANY IF YOU ARE A TEMPORARY VISA HOLDER BECASUE THEY DON'T RELEASE FUNDS EVEN YOU PROVIDE ALL DOCUMENTS.

DO NOT USE AUSTRALIAN SUPER if you are planning to try and leave to another fund or SMSF at ANY point. They will make it sound easy, until you try and do it... then they will drag it out with one thing after another. IF you decide to make a complaint, they will happily get back to you in 45 days. I am about to default on the purchase of a commercial property in my SMSF due to their ongoing incompetence. I would give ZERO stars if I could.

I’m over 65 so can withdraw, however, they insist on 3 months of bank statements so they can check my spending patterns which they have no right to do. They have had my claim for 10 days now, and they have not even looked at it yet!!!!!! I Purina complaint, have not heard a thing back from them!! Then I contacted AFCA to put in a complaint, only to be told that once I do a complaint, they then give the company 45 days to respond to them before they even look at it, so no worthwhile support there either!! Bloody awful “lack of service”!!!!!!!