BE FORWARD Auto Parts Reviews 

The website is easy to use, staff very supportive, received the parts in great condition as they were advertised on the website. The process from ordering to shipping and receiving the parts was flowless and efficient.

Beforward made a clerical error on their end where they put the cosignee (The business it’s being delivered too) as the purchaser and both the invoice and BOL. This has caused difficulty with me as the actual buyer clearing customs as of now I do not have any proof that the engine was purchased by me. I reached out to customer support asking for an amendment to the BOL and they stated they can only do it in the business name. Understandably I asked for at least an amendment to their invoice they provided granted it was THEIR error and they flat out said they can not despite me expressing difficulty with customs clearing due to THEIR mistake. Instead, the told me to reach out to the shop that’s doing my engine replacement for clearance. Absolutely no accountability in their mistake. As of right now, my engine has yet to clear customs awaiting CBSA exemptions due to this error.

It takes forever to receive my order as specified from the date of purchase.Communication or tracking update very poor on the profile or link provided.Up to now I have not received my consignment.

I made an order in January 2026. I had to wait until June 2026 to receive the order. The problem was that there was no communication about the delay. Responses to my queries were very poor.

I ordered a power steering pump in June 2026. As of now, it has not been shipped from Japan. This is very disappointing.

It was my very first time importing parts from Japan the team at BeForward were very helpful guiding me through the process the whole way through and my parts arrived in the exact same condition as they left Japan thank you again BeForward

Like the efficiency when parts are shipped by air. Don't like when shipped by sea to Grenada and I have pay freight from Miami to Grenada. Otherwise I am satisfied with the customer service provided.

never buy anything from BE FORWARD auto parts it is impossible to cancel an order even if you do it immediately and write an email to them and they answer if I am sure and why that I want to cancel my order I write that it should be canceled because the price is too high but they withdraw money from my bank anyway

I recently purchased parts for my Vehicle. The package was supposed to arrive in Dar es Salaam on 28th June but I haven't received any updates as of today 6th July 2026. I tried contacting the sales department but I haven't gotten any response that makes sense. please assist

I bought a computer box for my vehicle and it worked without any problems

I purchased a transmission spare in march but upto now i have not yet received it or an update. I sent emails but no professional response. Was given a tracking number but no update upto now.

See details below

TRACKING NO : 0460673172
CARGO TYPE: Cargo
PRODUCT: [Used]Transmission HONDA N-wgn 2016 DBA-JH1
REF : PA125967447
INVOICE NO : 3798942

This is extremely frustrating disappointing and unprofessional from beforward.

No update no communication just keeping quiet but i paid my hard earned money

I bought from beforward before and it was good.

Items received as described. Fast delivery.

I haven't yet received my spare part. UPS shipping company still indicates that the parcel is held in Tokyo warehouse due to weather conditions. This puzzles me because scanning and warehousing formalities have taken many days.
I submit as a disappointed buyer. Regards 🙏

well i wasnt happy about beforward, actually did a quotation for 4 spark plugs , and i even asked if the price they gave me where for 4 plugs and they said YES, upon arrival i paid $120 For zimra duty , but when i recieved the box of plugs i only got one plug . i contacted beforward and they told me i paid for one plug. WHO IN THE WORLD WOULD IMPORT ONLY ONE PLUG. they started telling me we will give you a huge discount , but honest what do i need a discount for i just need what i paid for. and i paid for 4 plugs according to their quotation. my advice is BEFORWARD Autoparts is a fraud .. and i will never buy from them again. better use local dealers than beforward , they over charge you i had to pay over hundred and forty for one plug .. then if i add zimra duty thats two hundred and sixty for one plug , how can that be logical. I HAD TO REFUND THE CUSTOMER THE FULL AMOUNT AND IM THE ONE WHO WAS AT LOSE HERE.

im only going to stick to buying cars only as in for parts the team responsible for parts are fraudsters , i age all of you not to trust them . it will end in tears.

Eny parts I received always exactly as they show in online shop …..
Always I arrive in Cyprus in 2 weeks time.

Beforward responded fast & delivering fast

Very good Experience, part in good shape, good followup, available for help: recommended.

the s400 I bought from Singapore was an abused car. No starting, after starting is heating, engine oil leak. They are not responding. Hope they respond soon