Never use this company. Did not send my item, chat bot non-functional, customer service non-existant. Scammed, down £60, gift not available for Christmas. UPDATE: I've contacted you via email and y... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
If I could give 0 stars I WOULD! AVOID This is a scam site. Took my money and item never arrived. Can't get in touch with them. Eventually spoke to the 'Chatbot' said an investigation for a refund w... Toon meer
Bedrijf heeft geantwoord
Ordered trainers for £99 with 48 hour express delivery. Stayed as ‘processing’ on my account. Tried using the chat service and kept getting directed to the refunds policy or told to email. I’ve tried... Toon meer
Bedrijf heeft geantwoord
Great, I purchased a few items from Avenue that I couldn’t find online and they delivered on time. Customer service was great too! Highly recommend
Bedrijfsgegevens
Geschreven door het bedrijf
Avenue is the ultimate destination for luxury finds. An on-demand service that lets you order fashion retail items for delivery in minutes* Established since 2015, Registered in England and Wales ================================== The quickest way to contact is by using OUR ONLINE CHAT facility ================================= NOTE: We don't respond to queries on this channel
Contactgegevens
Verenigd Koninkrijk
- online chat
- CS@avenueretail.co.uk
- avenueretail.co.uk
1,6
Zeer slecht
30 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 maand
Zo gebruikt dit bedrijf Trustpilot
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waste of time
Took 500 quid off me for a pair of trainers they didn't even have in stock? took them 7 working days to figure this out and return my money. what a waste of time.
12 september 2025
Review zonder uitnodiging
Antwoord van AVENUE
Hi Ciaran,
Thank you for your review. We are pleased you received your refund.
I'm sorry for the service you have received. This certainly isn't the standard we expect for our customers.
We provide an outstanding service to consumers and we have a well established FAQ page and chat agents always available incase of difficulties.
If you would like to discuss this further, you can contact one of our chat agents alternatively, you can send some more details to cs@avenueretail.co.uk and we’ll be in touch shortly.
Thank you,
Avenue
I also wish I had read the reviews
I also wish I had read the reviews. No response to chat. Took the money and no confirmation email.
They are total scam artists.
I will contact the bank.
9 september 2025
Review zonder uitnodiging
Antwoord van AVENUE
Hi Sue
Thank you for your review.
I'm sorry for the service you have received. This certainly isn't the standard we expect for our customers.
We provide an outstanding service to consumers and we have a well established FAQ page and chat agents always available incase of difficulties.
If you would like to discuss this further, you can contact one of our chat agents alternatively, you can send some more details to cs@avenueretail.co.uk and we’ll be in touch shortly.
Thanks
Avenue
Wish I had read these reviews
Wish I had read these reviews before I placed an order for some perfume, received a generic email back stating I had placed my order with a reference number, since then nothing else further. Managed to stop a part of the payment as I paid through Klarna and going to ask them to step in
Really worried that I have lost over £70 after reading these reviews and even sent a tweet on X and received nothing back very worrying that they are able to still trade
27 juli 2025
Review zonder uitnodiging
Antwoord van AVENUE
Hi Sharon
Thank you for your review.
I'm sorry for the service you have received. This certainly isn't the standard we expect for our customers.
We provide an outstanding service to consumers and we have a well established FAQ page and chat agents always available incase of difficulties.
If you would like to discuss this further, you can contact one of our chat agents alternatively, you can send some more details to cs@avenueretail.co.uk and we’ll be in touch shortly.
Thanks
Avenue
Have not received my order placed late…
Have not received my order placed late December. I have emailed company and await a response.
22 december 2023
Review zonder uitnodiging
Antwoord van AVENUE
Thank you for your review.
We are unable to verify your shopping experience with us and you haven't supplied any details requested.
This certainly isn't the standard we expect for our customers. We don't normally subscribe to review sites and serve lots of happy customers with genuine reviews published on our own site.
If you would like to discuss with us. Please send some more details by contacting our agents using the online chat channels or via email cs@avenueretail.co.uk and we’ll be in touch shortly.
Thank you,
Avenue
0 stars
DO NOT order from this site!! My wife ordered a fragrance on 20th January and there has been nothing. When you try to contact customer services there is nothing. This is a SCAM, beware!! My wife paid £94 and we are going to contact Trading Standards. I hope these people can sleep at night, total scumbags!!
3 februari 2024
Review zonder uitnodiging
Antwoord van AVENUE
Thank you for your review.
We are unable to verify your shopping experience with us and you haven't supplied any details requested.
This certainly isn't the standard we expect for our customers. We don't normally subscribe to review sites and serve lots of happy customers with genuine reviews published on our own site.
If you would like to discuss with us. Please send some more details by contacting our agents using the online chat channels or via email cs@avenueretail.co.uk and we’ll be in touch shortly.
Thank you,
Avenue
Two weeks in impossible to find out if order shipped or not, told to "wait", then said they'll refund but 2 weeks in they haven't
Ordered some Clinique stuff on 20 January. Got order confirmation which said we'll send you a dispatch email when sent. They also charged my card the same day.
I hear nothing so 11 days later on 31 January I send an email to cs at avenueretail.co.uk to ask what's happening. No reply.
On 3 Feb I speak to an agent via their chat. All they can tell me is to wait for "updates". No indication how long, having already been two weeks. I ask for a refund. They say email refunds at avenueretail.co.uk. I do and I get an automated reply saying they'll process a refund and it should be with me in up to 10 working days later. 10 working days later no refund so I email them again. I get the same automated reply that they will process a refund and I should get it in up to 10 working days. In the end I got a chargeback from my credit card provider.
I can't think of another occasion I had such a problem with an online retailer. Very poor and quite bizarre.
3 februari 2024
Review zonder uitnodiging
Antwoord van AVENUE
Hi Roza
Thank you for your review.
I'm sorry for the service you have received. This certainly isn't the standard we expect for our customers.
We provide an outstanding service to consumers and we have a well established FAQ page and chat agents always available incase of difficulties.
If you would like to discuss this further, you can contact one of our chat agents alternatively, you can send some more details to cs@avenueretail.co.uk and we’ll be in touch shortly.
Thanks
Avenue
Dreadful
Dreadful - ordered 31 December 2023 and appreciate it was holiday season. Product still hasn't arrived by 22 Jan despite being told it was posted 16 Jan (although sceptical as no email received to advise it had been dispatched).
Customer service email address - cs-at-avenueretail dot co dot uk do not respond. The online chat bot doesn't understand the question "where is my order". Eventually I have "spoken" to "customer services" twice on the bot and on the 2nd chat, they have blatantly lied - advising the product was posted when it clearly wasn't. Thankfully, the bot immediately sends you an email of your chat, so I have all of the evidence. I would advise you to think twice before spending money here.
Today 22 Jan, I have been asked on the "customer services bot" if I received a tracking number to which I replied no, to be told - good news it's on its way ... no tracking number provided - apparently, the customer services people don't have access to tracking numbers!!
Thankfully I paid by credit card, so I will be raising a complaint through them if needed.
22 januari 2024
Review zonder uitnodiging
Antwoord van AVENUE
Thank you for your review.
We are unable to verify your shopping experience with us and you haven't supplied any details requested.
This certainly isn't the standard we expect for our customers. We don't normally subscribe to review sites and serve lots of happy customers with genuine reviews published on our own site.
If you would like to discuss with us. Please send some more details by contacting our agents using the online chat channels or via email cs@avenueretail.co.uk and we’ll be in touch shortly.
Thank you,
Avenue
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