Unlike other on-line banking I have used, Axos' transfer and pay processes are fast and accurate. There's no need to schedule transfers out 4-5 days in advance to get them accomplished on the day the... Toon meer
Bedrijf heeft geantwoord
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Overall, I have been very pleased with Axos Bank. They have very competitive interest rates. The website and mobile app are very easy to use. My service experience has been excellent. My biggest compl... Toon meer
Bedrijf heeft geantwoord
I am a new customer and was experiencing frustration with the set up process. Andrew, the 3rd person I spoke with, took the time to go over everything and addressed my concerns and questions. Thank yo... Toon meer
Bedrijf heeft geantwoord
I am very thankful I got the loan, but the process was quite tedious. I can fully grasp that you need to protect against fraud, and I could see why some of the steps were mandated, but it took me thr... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Axos Bank is a digital bank that offers a comprehensive range of Personal & Business banking products and services. Experience Axos Bank - Banking Evolved.
Contactgegevens
Verenigde Staten
- axosbank.com
3,8
Goed
749 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
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Jessica is very professional very… extremely professional very nice
Jessica is very professional very thorough and answered all my questions and guided me in the right direction.
17 april 2026
Review zonder uitnodiging
Rana is a patient and fantastic banker
Rana is a patient and fantastic banker, she really is understanding and helpful. I’m very happy I worked with her
17 april 2026
Review zonder uitnodiging
I am a new customer and was…
I am a new customer and was experiencing frustration with the set up process. Andrew, the 3rd person I spoke with, took the time to go over everything and addressed my concerns and questions. Thank you so much Andrew.
16 april 2026
Review zonder uitnodiging
Antwoord van Axos Bank
Hi Crystal, Thank you for sharing your experience with us. We’re sorry to hear the setup process caused frustration, and we truly appreciate your patience while working through it. It’s great to hear that Andrew was able to step in and get everything sorted out for you. If you ever need anything else, please feel free to reach out to us at socialmedia@axosbank.com and we’ll be happy to make sure you get the support you need.
The marketing for high yield savings…
The marketing for high yield savings accounts is misleading. It wasn’t until after I opened one and deposited money that I found out there was a high monthly direct deposit requirement to get the advertised 4% rate
13 maart 2026
Review zonder uitnodiging
Antwoord van Axos Bank
Hi Brandon, We’re truly sorry for any confusion or frustration caused by the qualifying requirements for your account. Providing clear and transparent information is extremely important to us, which is why all account requirements are fully outlined on our website. We want to ensure you have everything you need to maximize your earnings. While setting up regular payroll transfers is one way to reach the highest tiers, we actually offer two different pathways to meet the monthly requirements. The second option is designed to offer more flexibility and does not require a direct deposit. To help you get the most out of your account, a team member will be reaching out to you directly. They will review your current setup, walk you through both qualification options in detail, and assist with any additional questions or concerns you may have. We appreciate the opportunity to support you and ensure your account is optimized for your goals.
Frustrating to qualify for higher APY, seems like a scam
I've heard great deal of recommendations online about the high yield interest rate for Axos checking and savings account. So I've opened up both (Axos ONE savings and checking bundle) over 18 months ago. I was told that as long as I meet the requirement (having enough qualified direct deposit into checking account) then I'll benefit the 0.51% APY on the checking account and 4.51% APY at that time on the savings account. Since then I've been diligently monitoring to make sure the DD made into the account, I've also wired other money to put into savings hoping the high APY would kick in. However it's been frustrating to ever receive promised APY as advertised online. I even reached out to the bank and spoke a rep in January 2026 and was told that as long as I keep up the requirement, APY will be automatically applied to my accounts, but it never happened. The final trigger is March 2026 when I saw the monthly interest was merely $24 over $30k of balance for the entire month. This is less than 1% APY whereas your advertisement promised 4.51%. Now I am ready to move on from the bank completely, and wanted to make sure you are aware of my situation. This feels like a scam to me, unfortunately.
31 maart 2026
Review zonder uitnodiging
Antwoord van Axos Bank
Hi EZ, We truly apologize for the ongoing frustration you’ve experienced regarding your account yields. Earning your trust is extremely important to us, and we regret that your returns have not aligned with your expectations or with the guidance you previously received. We are committed to offering clear, competitive, and transparent value to our customers. We would appreciate the opportunity to review your specific situation in detail so we can understand why your interest earnings are not matching what you anticipated and work toward a resolution. Please contact us at socialmedia@axosbank.com so we can assist you directly. A team member will follow up to review your concerns, address any system issues, and help ensure your accounts are fully optimized. Thank you for giving us the chance to make this right.
Terrible experience
Absolutely horrific experience banking with them as a small business. Completely unable to send ACH payments as the page simply doesn't load. Unable to access transaction history in certain accounts due to the same issue. We have been forced to pay $15 each to send wire transfers instead of using the "free" ACH payments as a result. Customer service at first told me that it was a "me issue" despite it occurring across multiple devices and networks. They then acknowledged their mistake but simply stopped responding to my support messages and months later I still have no resolution or update. I am in the process of looking for other places to bank as a result.
16 april 2026
Review zonder uitnodiging
Antwoord van Axos Bank
Hi Matt, We truly apologize for the trouble you've experienced with your accounts and the technical difficulties you encountered on our platform. It is incredibly frustrating when essential features like digital transfers and transaction records are not functioning properly, and we deeply regret that our support team did not provide the seamless communication and resolution you expect. We would like to escalate your situation to our management team for review right away and help make things right. Please contact us at socialmedia@axosbank.com with the best phone number to reach you so we can work with you directly to resolve these platform issues. We truly value your business and hope for the opportunity to restore your confidence in us.
Worst banking experience ever
Worst banking experience ever! After 2 months I'm in the process of closing the accounts. The online app doesn't work most of the time, I had to send several emails just to get money deposited into the account. This was after having to contact them twice because they opened four accounts in my name instead of 2. Then they miss state the requirements for boosting the rate to the maximum by claiming you have to make the direct deposits to the checking accounts and not the savings. Not really the place I feel like trusting with a couple hundred thousand dollars.
15 april 2026
Review zonder uitnodiging
Antwoord van Axos Bank
Hi George, We sincerely apologize for the technical challenges you encountered and the frustration they caused while setting up and funding your balances. Earning and maintaining your trust is extremely important to us, and we truly appreciate your patience as we work to make this right. We also want to clarify the criteria for maximizing your yield. As outlined on our website, monthly qualifying deposits must be received specifically into the checking account in order to activate the highest earning benefits. We’re sorry for any confusion this may have caused. Because we value your relationship and want to restore your confidence in us, a team member will be reaching out to you directly. They will review your concerns, investigate the system errors you mentioned, and assist with anything needed to ensure your accounts are fully optimized. Thank you again for sharing your experience.
Good Customer Service
The representative, Aliza(sp), was very helpful, professional and friendly.
16 april 2026
Review zonder uitnodiging
Antwoord van Axos Bank
Hi Brenda, We're thrilled to hear about your excellent experience with our support team. Delivering welcoming and expert assistance is exactly what we strive for, and we will be sure to pass your kind words directly to Eliza so she can be recognized for her outstanding work! Thank you again for banking with us. We truly appreciate your support and look forward to continuing to provide you with an excellent experience.
Extremely professional and patient with…
Extremely professional and patient with getting my account open.
13 april 2026
Review zonder uitnodiging
Antwoord van Axos Bank
Hi Customer! We’re glad to hear your account‑opening experience went smoothly and that our team was able to support you every step of the way. We appreciate you choosing Axos and look forward to being your bank.
THEY WILL PENNY PINCH YOU
I really do appreciate the quick response. Here is my response to your response. First I looked for a verification all over the website and did not find it I even tried to copy the accounts details page which I could not do. You're right that is something that I should have been able to get online. As a healthcare administrator we required direct deposit. 90% of my staff did not have checks. They brought in these verification letters all of the time and I guarantee you they were not being charged. But you're entitled to your policies. I just won't pay such fees. When all that is required is a routing number, an account number on something with your logo. That is not a specialty document.
I have an account with a large balance. I am moving and I do not use checks, it is 2026 afterall. I am signing up for electricity and they require a voided check. When I was working, banks provided proof of account and details for this purpose. After waiting on chat for a long time, they said they would send me a message with the information but it would cost 35.00. HOW DARE THEY. MONEY GRUBBING FOOLS. After the move, I will be looking for a new bank.
14 april 2026
Review zonder uitnodiging
Antwoord van Axos Bank
Hi John, We’re truly sorry for the continued frustration this documentation process has caused. We understand how exhausting and discouraging it can be to deal with delays like this, and we appreciate the time you’ve taken to follow up and share your perspective. As a digital‑first bank, our goal is always to make things as seamless as possible, and we’re sorry that hasn’t been your experience here. To help move this forward quickly, our team has already attempted to reach out to you directly. We weren’t able to connect, but we did leave a voicemail with additional details. When you have a moment, please check that message, and feel free to contact us at socialmedia@axosbank.com if you need anything else. We truly value your relationship with us and the trust you place in our team, and we want to ensure you continue getting the most out of your balances with us. We hope to speak with you soon so we can get this fully resolved for you.
Zelle
No Zelle? If needed for my partner whenever he at grocery store or somewhere restaurant bring me some food but no way send him money instantly than p2p take 1-3 business days. Add Zelle to Axos bank please.
15 april 2026
Review zonder uitnodiging
Antwoord van Axos Bank
Thank you for taking the time to share your feedback with us, Michael. We completely understand how important instant transfers are for your everyday needs. We are actively working on expanding our integrations to include Zelle this year. If you have further questions, please contact us at socialmedia@axosbank.com. We're always happy to help!
I am very thankful I got the loan
I am very thankful I got the loan, but the process was quite tedious. I can fully grasp that you need to protect against fraud, and I could see why some of the steps were mandated, but it took me three weeks to be able to access the money you had awarded me. Once things started moving, they moved very smoothly. But it was a little difficult for me to keep my creditor at bay telling him this is going to pan out any day now.
28 februari 2026
Review zonder uitnodiging
Antwoord van Axos Bank
Hi Allison, We understand how upsetting it is to experience delays, limited access, or uncertainty around your account, and we sincerely regret the stress this has created. We do not place holds or restrictions unless certain activity requires a review to help protect both our customers and the Bank. These reviews are not common, and when they do occur, they’re done to ensure the security and accuracy of account activity. We understand how disruptive this can feel, and we deeply appreciate your cooperation and letting us assist you through this verification process. We truly value your business and the trust you place in us. If you need anything else, please contact us at socialmedia@axosbank.com.
Overall great...except
Overall, I have been very pleased with Axos Bank. They have very competitive interest rates. The website and mobile app are very easy to use. My service experience has been excellent. My biggest complaint is that they will not interface with Quicken so I can auto-download all my account activity. I sure hope they change that last issue. If they did, I would give them a 5-star review.
14 april 2026
Review zonder uitnodiging
Antwoord van Axos Bank
Hi Claude, Thank you for the wonderful feedback and the great rating. We are thrilled to hear that our platform design, customer support, and yield offerings have met your expectations. We completely understand the importance of seamless data synchronization with your preferred personal finance software. A team member will be following up with you directly to gather details on the issues you are having and assist further. Thank you for choosing Axos Bank, and we look forward to earning that top rating from you!
Horrible, unreliable customer service
So, I have been with Axos for several years now (8?) and I’ve never really had any issues until recently. In the past if I lost a debit card it was easy to go into the app and mark it as lost and it says they send you a new debit card within 7-10 business days, but apparently not anymore. I lost my card, marked it as lost/stolen via the app and then I waited. 7-10 days came and went and no sign of my card. I thought it would be fine because there are ways to connect your bank account through PayPal and other apps so I can still make purchases as needed. Well then that has been blocked as well. So no card and no other way to access my money. So then I have to talk to their AI customer support that is completely useless when it comes to anything out of the usual. Finally I’m connected to a human, ON THE OTHER SIDE OF THE WORLD, OF COURSE! So I then have to struggle to understand their broken English to get some resemblance of help with my problem. She gets my info and tells me my card has been canceled, as if no I didn’t already know and I asked what was going on with my debit card that I should have received by now. She said she would have to place an order for it! So, now I have to wait another 2 weeks before I can access my money! Completely ridiculous! I’m definitely going to look for a different bank to do business with!
14 april 2026
Review zonder uitnodiging
Antwoord van Axos Bank
Hi Lisa, We sincerely apologize for the frustration you've experienced while trying to replace your debit card and access your funds. We deeply value your eight years of loyalty, and it is incredibly disappointing to hear that our support systems fell short of the seamless digital banking experience you deserve. We would like to review your situation immediately to see exactly what happened with your initial debit card order and ensure you receive your new card as quickly as possible. Please email our escalation team at socialmedia@axosbank.com with the best phone number to reach you so we can assist you directly. We truly want to make this right and restore your confidence in us.
Both Jada and Kyleigh were Wonderful!
Both Jada and Kyleigh were very nice, knowledgeable and professional!
14 april 2026
Review zonder uitnodiging
Antwoord van Axos Bank
Thank you for the wonderful 5‑star review, Anna! We’re absolutely thrilled to hear about the exceptional support you received from our team. Providing expert, welcoming, and reliable service is always our top priority. We’ll be sure to share your kind words with Jada and Kyleigh so they can be recognized for their excellent work. We truly appreciate your trust and look forward to serving you again soon.
I opened my account because of a 4.21% interest rate
I opened my account because of a Facebook post which offered 4.21% interest for the savings and .51% interest for the checking. When I looked at the interest for the savings it only said I was receiving 1.1% interest. If that doesn't change I won't be keeping my accounts very long.
14 april 2026
Review zonder uitnodiging
Antwoord van Axos Bank
Hi Michael, We sincerely apologize for the confusion regarding the interest rate displayed on your accounts. We want to provide some clarity on how this works. Because the requirements to earn the maximum rate must be met each month, your online banking dashboard will always display the standard base rate. Once your monthly requirements are satisfied, the boosted rate is applied to your balance. You can always view your actual boosted rate and total earned interest on your official monthly statements. As a trusted digital banking leader, we want to make sure you are getting the absolute most out of your money and easily earning the 4.21% APY (Annual Percentage Yield). To help clear this up, a team member will be contacting you directly to go over these details, assist with any other questions you might have, and ensure your accounts are set up for success. We value your business and truly hope to restore your trust in us!
To be honest
To be honest, Rana was the single most friendly, impressive, knowledgeable, and informative bank customer service representative I've had the pleasure of dealing with in many a year. Sadly, and while I would assure you that I am in no way xenophobic, UFB DIrect's use of the many young ladies obviously living in some unknown country and having limited English language abilities has been a major source of frustration in my experiences ever since I first began to bank with UFB Direct. Rana is a "keeper," and should be the standard to which all other banking reps should be trained and expected to conduct the bank's business.
14 april 2026
Review zonder uitnodiging
Antwoord van Axos Bank
Hi David, We're thrilled to hear about your exceptional experience with Rana. Providing knowledgeable and friendly support is exactly the standard we strive for, and we’ll be sure to pass your high praise directly to her and our leadership team. She truly is a fantastic asset to our customers! We also appreciate your candid feedback regarding your previous interactions, and we sincerely apologize for the communication challenges and frustration you experienced in the past. We take your comments seriously and are continuously working to improve our support channels so you can always expect the same high level of service Rana provided. We appreciate your trust in us and look forward to continuing to serve you.
Higher Interest
Axos Bank has efficient service. I use the bank to save for emergency funds or to pay taxes in the future. It pays higher rates of return than my local banks.
14 april 2026
Review zonder uitnodiging
Antwoord van Axos Bank
Thank you so much for the 5 stars, Kevin! We’re glad to know our service is supporting your financial goals and providing real value. We truly value your business and appreciate you choosing us.
Great service
With Axos, there are very few issues or delays in banking needs. If something does come up, the response is quick. I highly recommend Axos.
14 april 2026
Review zonder uitnodiging
Antwoord van Axos Bank
Hi Michele, Thank you for the wonderful 5‑star review! We’re thrilled to hear you’ve had great service and that your banking needs are handled quickly and reliably. We truly appreciate your recommendation and your trust in Axos.
My bank account was closed for no…
My bank account was closed for no reason and I lost 800 when a deposit was returned
31 maart 2026
Review zonder uitnodiging
Antwoord van Axos Bank
Hi Vanessa, Axos Bank takes consumer feedback very seriously. Involuntary account closures are never the Bank’s goal, and in cases of closure the Bank fully reviews the matter in an effort to protect our customers. We sincerely apologize for the frustration you are experiencing regarding your account status and the returned transaction. Communication regarding this matter has been sent directly to you via email. In order to protect consumer privacy, we are unable to provide further details here in a public space. If you have any questions or need anything else, please feel free to email our team directly at socialmedia@axosbank.com.
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