Babble Reviews 1.289

As our IT Managed Service Provider, Babble, provide us with good ongoing support for our IT needs. Their engineering team are able to resolve the majority of our issues in a timely manner. Working alongside our account manager, Ewan, has brought good improvements to our service, billing and IT strategy. The recent addition of Nicole as our customer experience manager has seen a significant improvement with service requests and escalated items being resolved in a timely manner. Overall, a good service and enjoyable to work with.

On the spot with the issue that we had and fixed it fast.

Noemi Kecskes really helped resolve our issue quickly and professionaly, many thanks.

We are a small business who use Babble for IT support from time to time. We are on a retainer contract and probably make 4-5 calls per year. ALL of these calls are normally urgent impacting on our ability to work. ALL of these call takes 7 hours or more to answer. AVOID this company. They do not care.

Worst service i have ever had - 7 days now without our business phone still not fixed

I have had the pleasure of working alongside Nicole. Who has helped myself and my team regain not only our phone lines but our faith in a company like Babble.
Nicole and Harry are a true asset to Babble and work very well together for great customer service and provide great engineering advice and outcomes.
I believe that they both deserve recognition for what they have done for us. Thank you!

After my original IT support provider being bought out by Babble, I have had 2 years of non answered requests etc. Now I have changed to a new IT provider they have locked 3 of my machines and have "lost" the passwords? Trying to change is costing me over £1000 to unlock my machines. AVOID AT ALL COSTS

Why are nearly all business telephone system companies ripping customers off.

Original company i was with was Tetcom for whatever reason, Babble took over my contract I had with tetcom i had no choice in the dealings between the 2 companies. I decided i did not want to be With BABBLE LTD. I cancelled and paid over the top cancellation fees.
2 years later i received a solicitors letter about unpaid debt to Babble, they have lied and cheated me out of £3000.00 plus. This company is one of the worst in this country they are absolute sharks who pursue you with letters years later, they state they sent email reminders about made up charges months after i already paid 1600 termination charges. In truth they have charged for services right up to the end of the contract with Tetcom, without supplying any services for months later.
STAY AWAY AT ALL COSTS BABBLE ARE A AWFUL COMPANY THAT SHOULD BE BANNED FROM RIPPING CUSTOMERS OFF.

Rebecca from Babble's Credit Control department is highly professional, friendly, solution focused and efficient. Rebecca went out her way to call me which helped me fully understand an issue. David

After terminating within 8 months of the end date I was hit with an additional bill of over £300 for no reason what so ever. Tried to discuss this matter amicably and they shut me down and said I still had to pay. But why?

Three years after leaving Babble Cloud, I was stunned to receive a demand for £350 for so-called "IT services"—services that were never delivered, never requested, and frankly, make no sense. This is nothing short of a blatant rip-off.
Babble Cloud is a CSP provider, and as per Microsoft’s process, transferring to another CSP requires their acceptance via the Azure portal. That transfer happened. Yet now, out of nowhere, they claim I didn’t follow their T&Cs and owe them money. For what? Ghost services? Imaginary support?
This reeks of desperation and unethical business practice. If you value transparency, professionalism, or basic integrity—steer clear of Babble Cloud. Their billing tactics are predatory, their communication evasive, and their accountability nonexistent.
I wouldn’t trust them to manage a paperclip, let alone your cloud infrastructure.

Awfull customer service. The System never worked well due to our sites limited internet speed from old exchange lines a factor we were told when we were sold the system would not be an issue but infact made the system unusable. Moved back to BY but Babble have been awfull to evasive when it comes to getting out of the contract. Bad communications. One team has no idea what the other is doing trying to continue charging for services we no longer use. Would not recomend to anyone. Also phone hardware is on a seperate lease contract so can't be returned and is still being paid for despite the fact we can't and dont use it.

great communications, very helpful, brilliant

Thapsy in Johannesburg was without doubt the best, most helpful account manager I've ever had helping me with my mobile phone. This was customer services at their peak.

Try leaving them! So far it seems impossible to terminate. I will recommend anyone to stay clear.
You tell them by email you want to terminate and they say you must give them 3 months notice. Get back 3 months later and they tell you to start again. It's like a scam! Ofcom will be alerted!

Great Service received from all employees. Very helpful and always available to speak to.

Quite possibly the worst telecoms company you could involve in your business.

After a bit of delay in starting our migration. The service we received was amazing. The communication was prompt and made the whole process painless

Thaspy Banda provided excellent communication and service.