Babble Reviews 1.289

Appalling service... avoid, utterly useless!!

An update from my last 2 reviews! This is the worst business decision we have ever made. (March 2024) Our phones ever since are virtually unusable. We are losing business.
We are fobbed of with promises and 'friendly helpful' calls from Babble that amount to nothing.
Do not touch this business. Do not even get tempted.

I had to give Babble 1* as couldn’t give no stars. One of the worst business decisions we made in 20 years of trading being stuck with this provider. Appalling abuse of customer contract that they seemed to change at will without discussion, along with persistent overcharging, which we have spent years fighting. No customer service what so ever. Poor value for money and huge price increases at whim. The epiphany of rip off Britain in our painful 5 year experience.
Based on the inadequate response from Babble refusing to address complaints raised, we are now referring matters to ADR.

Be warned, prices increased by 300% after 4 months in a 64 month contract. I have been disputing the bill for the last 6 months and they have now sent a £50,000 bill for the full 64 months. I am now in litigation with them.

Update from 24/9 They have been trying to call me. Babble how about you review all of your legal cases that you have pending with customers? You’ve assigned Kiplaw a father and son operation to deal with the case. Your scare tactics of winding up petitions will not work with people like me. Absolute abuse of power and customer service. It appears to be a theme in these reviews…

Waiting a long time for someone to return my call before it was escalated but I finally spoke with Jo was was able to correct the issue and sort out the contract / credit note and she kept me in the loop throughout so big thank you for helping with this

Awful. Phone system installed in March 2024. Non stop problems that they cannot fix. Calls dropping suddenly. Silent calls. Bad distortion. Phone’s not ringing. Handsets faulty. We are still paying monthly and our business is suffering.
Many complaints and ‘tickets’ raised but no improvement. We are at the end of our tether and wondering how to get out of this contract.

We have been trying to resolve an issue of overcharging for since January 2024. Two Accounts open and numerous times we have had the query closed on us without resolution. We have just had this happen for a 3rd time.
Really not impressed with the process of dealing with queries/complaints, resolution should not be this difficult especially when we have provided all information we believe necessary to resolve.

Systems that don’t work, customer service to make Ryan airs look amazing and all round disgrace of a service I highly recommend business stay away from!

Great service, prompt replies, great backup been with them for years 1st class recommend to anyone

Joined Babble as it took over from Active Business.
I have been mis sold a phone contract. Customer service is beyond useless. AVOID THIS COMPANY AT ALL COSTS.

As with many successful businesses bought over by the bigger market players, something of the personal customer service touch gets lost. Fortunately, Babble has some good people working for them, keen to protect the company's reputation and able to understand and rectify issues. We await receipt of our agreed credit but I'm confident it will be received. Babble can be trusted to act on their word - just needed several nudges over several months to help them realise what their word was on this occassion.

I did not want to do this as I don't believe that leaving bad reviews is the best way to resolve a problem. However, Babble have really pushed me to this and have left me no choice. After almost 16 months of emailing and getting an occasional response, they should be called out for being the worst possible provider.
Getting nowhere with terminating the contract. Contract ends in Nov 2024 and have given more than 90 days notice. Yet getting an early termination form that is charging me until May 2025!!! You have to chase for months for a response and then you get the same thing again!. This company is out to take more than they are entitled to and do not care about customer services. They are just living of old contracts from aquisitions. They have no interest in customer retention let alone service. Best to avoid this one. Happy to change my review if they actually do the right thing but I am sure they will not!
28 Aug - Response to Zuni - you have been speaking with a member of my team already and passed us over to your customer success team who contacted us and then we haven't heard anything back from them. Just getting the same incorrect termination amounts from your contracts team who are unresponsive and then send the same thing again which is incorrect. Would appreciate a real response rather than a pacifier for Trustpilot viewers.

In 2018 we were sold a supposed state of the art telephone system for our small business. We were told the sales were government backed as all BT services would be redundant within a few years . what they failed to tell us at the time was that the contract was for 7 years.
We experienced various problems with the phones and could never get anyone out to look at them. They sent us a new router, on another occasion promised to but it never came. We also had issues with much higher bills than had been promised. Generally trying to deal with them was almost impossible.
In 2022 we were moving premises, we contacted Babble several times to organize this and each person we spoke to said it was not a problem, but at the last minute they would not move the equipment because 'it was no longer to current standards'.
We were left with no phone at the new location and after spending a week trying to get the situation sorted out gave up and went to another supplier.
After spending more time calling customer support, emailing and writing to no avail we finally put a stop on the the payments going out of our bank to get a response. We lost a phone number that we'd had for more than 20 years, customers who could not contact us and work. Phoning, emailing and writing to Babble didn't get us anywhere.
A year or so on and we had the odd call from them to offer us the latest product.
Now in the last couple of weeks we have received a demand for full payment of the contract.

Orignal contract with 'Tetcom' Account No. GP01063910. We have tried to deal with customer services, try there (ref _00D2019X._5003Y2cfCsn:ref)

Great Help and easy to sort

Good communication and excellent service. Always competitive prices too.

I contacted Babble Support to cancel within the 20 day trial period and I have had no response. This is causing me considerable stress. The product they offered was excellent but the Customer Service has disappointed me greatly.

Babble are currently the worst supplier I deal with for my business. I am resorting to a trust pilot review as I can get no response from the customer service department. Our telephone system (3cx) will currently not back up as the babble account is delinquent! This follows on from babble not paying the yearly subscription to 3cx even though they have invoiced and charged us. No response from the customer service team. No response from supposed account manager. Avoid at all costs.

Update: thank you for the reply which fails to mention that the reason that the back up failed is that babble had failed to update payment details from a business that was acquired 2 years ago. it still doesn't explain why our other outstanding issues aren't being resolved. I requested a copy of our contracts a month ago and they still have not been provided. I note that this request has been closed without discussing this with me though the customer service representative claims to have called- the lack of missed calls or a voicemail on the day in question leads me to be sceptical that any real attempt was made to contact me. In short it is entirely reasonable for a customer to ask for a copy of their contract and unacceptable that it has not been provided.

It also doesn't resolve the lack of acceptable response for our 3cx coming within 24hrs of being disabled before a bank holiday weekend, repeated promises that a manager would call and no calls etc.

Appalling customer service.
Bills doubled over night.. now paying £85 per month for mediocre internet and phone line.

I have emailed twice in June to ask whether I’m still in contract- no reply.
Phoned twice to explain I’m having new service in sept and I need this cancelled from a certain date- (due to new supplier) still no one can assist.
Next step trading standards.

Steve Havill, you​​​​ have been the main reason I stayed with Babble.

Always friendly, understanding and importantly, helpful.

I can't think of a problem I ever presented to you that you couldn’t help me with.

You are a true asset to Babble and to O2.

Sadly, despite your best efforts you couldn’t get close to the £38.40 (in VAT) for all four phones that O2 were able to give me directly.
Hard times meant I had to jump ship. So sorry.

I know you will continue to help countless other customers like myself there at Babble.

Wishing you all the best and many more adventures . . . .but perhaps slightly easier journeys home.

If I could give a lower score I would! Babble bought out out old telecom company and we have had nothing but trouble since. Being over charged massively one invoice over £1600 a month and another over £1200! Since this happened I cancelled out direct debit to stop them taking payments for incorrect invoices. I have created various case numbers to resolve this issue and have never heard back from babble - they agreed the invoices where incorrect and as yet I still do not know if they have been credited.
Yesterday morning 07/08/24 I received an email giving us 48 notice to resolve (there mess up) or they would limit our service, only for Babble to turn our phones off a full 48hours before they own deadline - my business has had no phones since yesterday morning all because Babble are unable to resolve and issue they have caused! I called Babble as soon as I received the email and they assured me it would be corrected and phone lines restored No they didn’t - today at 8:30 I called again and again they assured me it would be sorted - guess what? NO STILL NO PHONES - 19:57 08/08/24.
Stay well clear of Babble and I will be terminating our agreement.