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Baboodle Reviews 

1.251
TrustScore 5 uit 5

4,9

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Second time renting from baboodle and I would fully recommend their services to any parent! The second time around, the pram I had originally ordered wasn’t going to arrive in time, which naturally... Toon meer

Beoordeeld met 5 van de 5 sterren

Really great and straightforward service! Had been recommended by a few people and will definitely be using again and recommending to others! I wanted to try out a stroller I had my eye on as my... Toon meer

Beoordeeld met 5 van de 5 sterren

Fantastic experience renting a double pram from Baboodle - I’ve told any expectant parents about it too! The process was so simple - customer service has been exceptional throughout too as I’ve had... Toon meer

Beoordeeld met 5 van de 5 sterren

Loved it! I rented the icandy pip pram as I was travelling abroad and needed something that would go in the overhead. Ordering was straightforward and delivery was quick. The only downside is that t... Toon meer

Bedrijfsgegevens

  1. Babywinkel
  2. Fietsverhuur
  3. Kinderwinkel
  4. Apparatuurverhuurbedrijf
  5. Reisbureau
  6. Vakantiewoningverhuur

Geschreven door het bedrijf

Rent everything but the baby with Baboodle, the UK's flexible baby equipment rental platform. We are on a mission to make parenting more affordable, more sustainable and easier to navigate. At Baboodle, we have the UK's largest range of baby equipment available to rent. As the official leasing partner of brands such as Bugaboo, Babyzen, UPPAbaby, iCandy, Joolz, Stokke, Woom and many more! To date, we have saved over 12,000 parents money and space on their baby equipment, won GOLD industry awards gained over 500 5* reviews on Trustpilot. UK wide. Free returns. Next day delivery.

UK Wide delivery & Free Returns

Premium baby equipment at a fraction of the cost.

Premium baby equipment at a fraction of the cost.
Get fast shipping and free returns when renting baby equipment on Baboodle.

Contactgegevens

4,9

Uitstekend

TrustScore 5 uit 5

1K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Heeft 61% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 48 uur

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4,9

Alle reviews

(1.251)

491 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

Good customer service

Hiring a snoo from them currently.
They’ve been a really refreshingly good company to deal with.
Respond quickly to emails and an actual human gets back to you.
My product had a mechanical issue and they organised a replacement really quickly and offered a refund as an alternative. Also allowed me to return the faulty one at a time that works for us so we wouldn’t be without a cot. Will definitely use them again if we need to hire any baby kit for holidays or things like that. Also a great sustainable business model. 👍🏻

29 juni 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Excellent service / great company

Baboodle was amazing. We hired a Bugaboo Donkey Duo for 8 months. The process was super smooth and SO easy. Drop off and collection was very easy to arrange and all went ahead with no issues, even when I changed one of the sides of the pram from bassinet to seat. I would definitely use again and have recommended to friends.

1 juni 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Sydney to London with twin 1 year olds

We travelled with our twin 18 month old daughters to London, from Sydney, and organised two cots plus two trikes. Easy booking process, great customer support, good communication and no question was too difficult to answer. Will use again, and would recommend.

1 juni 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Dirty pump and poor customer service

I would not recommend Baboodle.

I rented a Spectra breast pump, and it arrived dirty, in a battered, dishevelled box. Not exactly the reassuring experience you want when you’re relying on equipment for a newborn.

My plan had been to rent it for six months, but following a traumatic birth I was unable to continue breastfeeding. It was an incredibly emotional and difficult time, so I returned the pump early.

Instead of any understanding or compassion, I received emails threatening debt collection unless I paid an enhanced rental fee because I hadn’t kept the pump for the minimum period. While I understand this is their policy, and I have paid the fee, the complete lack of empathy towards a new mum going through such a difficult experience left a very bad impression.

I already had reservations about renting baby equipment rather than buying it outright, and this experience completely confirmed those concerns. Between the poor condition of the pump on arrival and the way I was treated afterwards, I wouldn’t use Baboodle again and wouldn’t recommend them to other parents.

26 juni 2026
Review zonder uitnodiging
Logo Baboodle

Antwoord van Baboodle

Hi Zoë

We're sorry to hear that your breastfeeding journey didn't go as planned. We know this can be an incredibly difficult time, which is why we've designed our service to be as flexible as possible. Customers are welcome to return their pump at any time if their circumstances change.

Our pricing is tiered because the majority of the costs are incurred upfront, including delivery, return, sanitisation, and a brand new collection kit, which alone costs more us than the one payment at a 6 month rental rate you have made.

Unfortunately, there is a real cost to us in providing a rental, which means that after just one month we have not yet recovered the cost of providing the service. Renting equipment to see whether it works for you is still much more affordable than buying something which subsequently doesn’t work for you, but we do need to charge enough to cover the costs of providing that flexibility.

We also have not been made aware of any concerns about the condition of your pump. This is something we take very seriously and had you contacted us, we would have investigated immediately and arranged an replacement if appropriate.

Finally, having reviewed our correspondence, the emails you received related to the monthly rental payments after they had stopped while the pump remained on rent, not the cost to return early. I can see that although a return label has been created, the pump has not yet been posted.

Wishing you and your family all the very best.

Beoordeeld met 5 van de 5 sterren

Absolutely amazing customer service

Absolutely amazing customer service
Had 3 rentals now from them. 2 prams have been brand new
Always dispatched and delivered promptly.
Really quick fast replied on customer service email and always really helpful
Have recommended to friends to try!
I have 2 ongoing subscriptions and don’t think I’d ever buy a new pram again!

25 juni 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Best type of service for a new mum

Best type of service for a new mum. Baboodle saves mothers from purchasing expensive products that they may only need for a short period of time. I highly recommend using their services. The customer service team are very attentive too.

22 mei 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great business

Great business - we hired a pram and found the whole process super easy. Delivery and collection was stress free and the pram itself was as good as new. Would definitely use baboodle again!

22 juni 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Baboodle is such a great concept

Baboodle is such a great concept! I hired a travel pram for a week long trip which was so helpful and very reasonably priced. It arrived on time, in good condition, in a reused and reusable box which I appreciate. The rental and delivery process was easy and prompt. I've already booked another rental for an upcoming holiday and recommended to a friend about to have a baby

10 juni 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Excellent service

Excellent service - we hired the Bugaboo butterfly 2, came in immaculate condition and worked perfectly. Will definitely be using Baboodle again!

4 juni 2026
Review zonder uitnodiging

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