Bakercrafts Reviews 17

APPALLING RESPONSE TO MY QUESTION - WHY I GOT SENT TWO OF THE SAME TYPE OF PRODUCTS WITH SHORT SELL-BY DATE -ONLY 7MONTHS INSTEAD OF EXPECTED FULL YEAR. SPOKE TO MANAGER TONIGHT. BLAMES ME FOR ORDERING 2 IF I CAN'T USE BY THEN. HOW WOULD I HAVE KNOWN THE DATE TILL I RECEIVED THEM. NOT WILLING TO LISTEN OR ACCEPT MAYBE THEY ARE AT FAULT FOR SENDING ITEM OUT WITH THAT SAME DATE ON BOTH. WON'T DEAL WITH IT. WHY DO COMPANIES BEHAVE THIS WAY?

I made a purchase yesterday and have received my order. I am so happy with the services and the product. I was kept informed on the progress until I received my parcel.

Poor Customer Service – Damaged Product Not Resolved

I ordered a 6kg Pistachio Cream Dubai Chocolate Kunafa Mix from Baker Crafts, and it arrived damaged. I immediately sent them photo and video evidence through WhatsApp and text within their 30-day return policy. Instead of resolving the issue, they told me to wait while they raised a claim with DPD—the delivery company—which has nothing to do with me as a customer.

They offered me a discount to buy another item instead of issuing a refund or sending a replacement. Despite multiple follow-ups, they kept delaying the resolution and refused to take responsibility. I’ve now had to escalate the issue to my bank for a refund.

Very disappointed with the customer service. I would not order from them again.

Excellent service from start to finish , my order arrived on time. It was well packaged , very impressed

First time using this company and I’m very impressed. I ordered Carraro coffee for my partner as this is his favourite.. Ordered placed on 17/5/24 and I received my item today very fast delivery..
Thank you will be ordering again…

Bakercrafts is the best! Their products are top-notch, and their customer service is outstanding. Plus, they have lightning-fast delivery. Highly recommended!

Excellent quality and top customer service 👌

Thank you Baker Crafts

This place offers an incredible selection of top-quality items that I purchased for my baking needs. The products are truly amazing, and I highly recommend it to anyone interested in baking.

Honest, hardworking and correct always!

Great service as well as delicious food and drinks.

Top quality items, they are extremely useful and would 100% recommend to shop from here, do buy it. Thank you baker crafts

Always best service and foods thanks for everything

Easy to use website, great range. Would recommend their Dekojel Chocolate flavored cold glaze.

High quality products with reasonable prices ! I highly recommend BakerCrafts for your all patisserie needs!

Very good quality product help full bake service thank you baker crafts