Balsam Hill AU Reviews 1.573

TrustScore 4 uit 5

4,2

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

These trees are absolutely gorgeous!! We got the Berkshire Mountain Fir, can’t wait to have it fully decorated at Christmas!! Delivery was fast too!

Beoordeeld met 5 van de 5 sterren

I've been waiting a while for the right time (reads: Black Friday SALE) to purchase a tree from Balsam Hill. Yes, they are pricier than your standard tree, but goodness me, it was so worth it. The s... Toon meer

Beoordeeld met 1 van de 5 sterren

Tree got lost in transit - nearly 3 weeks after ordering it had travelled half way across Australia and back. Had to call multiple times to try and get a proper delivery estimate date. It's an oversea... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Easy to deal with pleasant sales representative who assisted me in claiming my first time purchase offer. Package arrived post free as advertised within a few days having been packed extremely well. T... Toon meer

Bedrijfsgegevens

  1. Binnenhuisarchitect
  2. Meubelwinkel

Info over Balsam Hill AU

Geschreven door het bedrijf

Balsam Hill™ trees are inspired by nature and loved for years. Experience the realism with our True Needle™ Technology, delight in the craftsmanship of meticulously designed trees, and discover the innovation of our Flip Tree™ and LED light technologies.

At Balsam Hill™, we believe in the quality and workmanship of our Christmas trees and expect that their enduring beauty should be enjoyed over many seasons.

Learn more about the BH Difference here.


Contactgegevens

4,2

Goed

TrustScore 4 uit 5

2K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Beoordeeld met 5 van de 5 sterren

O, Christmas Tree

I've been waiting a while for the right time (reads: Black Friday SALE) to purchase a tree from Balsam Hill. Yes, they are pricier than your standard tree, but goodness me, it was so worth it. The site is easy to navigate and make your selection depending on your desired tree type, height and light options. Checkout and delivery were quick for the time of year and putting the tree together was straightforward. I'm very happy with my purchase.

27 november 2025
Beoordeeld met 2 van de 5 sterren

It was a terrible experience received…

It was a terrible experience received it just before Xmas . First one I ordered was canceled and money back into my account no reason why or why that happened .I called to see why and was told no more of the size I ordered .so i ordered a new one and received it just before Xmas so didn’t put it up . When you spend so much on a tree you expect a phone call or more info where the tree is .So my experience was not good I have saved to purchase your trees for
years because I couldn’t afford it and wanted a tree that would last years but my experience from excitement went to dissappointment.

4 december 2025
Logo Balsam Hill AU

Antwoord van Balsam Hill AU

Thank you for sharing your experience with us. We’re truly sorry for the frustration caused by the order cancellation, limited communication, and the disappointment this created after you had saved for such an important purchase. We understand how upsetting it is when expectations aren’t met, especially for a

Beoordeeld met 1 van de 5 sterren

My Parcel still has not been delivered…

My Parcel still has not been delivered and i cannot find it.

5 januari 2026
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Antwoord van Balsam Hill AU

Thank you for your feedback. We’re sorry for the inconvenience caused by the delay and the difficulty locating your parcel. We’re glad to confirm that the parcel is now on its way and is expected to be delivered within this week. Please don’t hesitate to contact our Customer Service team if you need any further assistance.

Beoordeeld met 5 van de 5 sterren

Ordering process was simple.

Ordering process was simple.
Great packaging.
Loved the free delivery
The package was delivered to incorrect address which was not Balsam Hill’s fault, it was the courier company fault, but because my phone number was on the sticker the recipient was able to contact me.

5 januari 2026
Beoordeeld met 5 van de 5 sterren

Simply Stunning!

Our tree arrived promptly. It is simply stunning & will certainly be an impressive family heirloom for years to come. Thank you

5 januari 2026
Beoordeeld met 5 van de 5 sterren

Pleasant and easy transaction

Easy to deal with pleasant sales representative who assisted me in claiming my first time purchase offer. Package arrived post free as advertised within a few days having been packed extremely well. Thank yo.

2 januari 2026
Beoordeeld met 1 van de 5 sterren

I received a tree that was faulty

I received a tree that was faulty. I had to pay the freight to send it back. I thought that was poor customer service no fault of mine that it didn't work. I was challenged also with the idea that I was wrong and Balsam Hill were right tree not faulty at all. The appearance of the tree vastly differed to the photos. The trees were made in China which I was unaware of.

27 oktober 2025
Logo Balsam Hill AU

Antwoord van Balsam Hill AU

Thank you for your feedback. We’re sorry to hear about your experience and understand your frustration with receiving a tree you felt was faulty and not as represented online. Your comments about product origin and appearance have been noted and will be shared with our team for review.

Beoordeeld met 4 van de 5 sterren

The tree is beautiful

The tree is beautiful!
Noticed when taking down the tree a screw is missing and a branch slightly out of place. Only just discovered this so haven’t contacted balsam hill about it. Hopefully they will be helpful.
Strange delivery email saying “someone sent you a gift”. It’s not a gift unless it was free or someone else paid for it so felt insulting especially as they are pricey trees.

2 december 2025
Beoordeeld met 5 van de 5 sterren

Love It!

Easy to order, pricing was excellent - better than usual - brilliant product - love it so much!

2 januari 2026
Beoordeeld met 4 van de 5 sterren

Quality is why you're paying more

Whilst the tree is a little expensive, even at half price, it is full and lush when fluffed out, and it fits perfectly into it's solid, well designed base. The prelit lights, are evenly spaced and the wire is hidden well. The colour of the lights, suit the white tree beautifully.
I would have liked another row of branches on the bottom, to hide the base, as it is seems to stand out like a feature.
I'm very happy, the tree is beautiful, and it was a dream to fluff.
Delivery being included, is a bonus, as well as the heavy duty tree bag, 2 sets of small and medium gloves, and the tool kit with the quality instructions manual. Everything has been thoughtfully included and beautifully done, right down to the thick monogrammed ribbon, tied around each section of the tree.
The quality of Balsam Hill was the standout feature.

2 januari 2026

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