bankaust.com.au Reviews 

I have nothing but good things to say about Bank Australia. Have been with them for years now, their customer service on the phone is second to none and they have been very helpful with lots of things over the years. Also it's nice to know my money (whether loan repayments or savings) is not being used for unethical purposes.

We have spoken to 6 staff over the past week and have received conflicting information, VERY limited help, the staff all have different answers to questions and they are generally not helpful. Asked to speak to a Manager and was told one would respond that day, two days later and more phone calls, STILL no response from a Manager. I have completed their on the phone security check now 3 times and STILL can't access an account. The staff at this bank are incompetent, unprofessional, not helpful at all and do not know their own product information, my personal score 1 out of 10.

Customer service is absolutely appalling called up the phone service and said my suburb and town when they ask to verify my address so they locked my account for giving to much information? Lmao

I have been a Bank Australia customer for over 5 years, in which time I have travelled overseas, made large payments to accounts other than my own, and had to claim fraud on my account. I am consistently met with high quality, friendly and prompt customer service. The bank is customer owned which means decisions are made in customer's best interests - not shareholders. I highly recommend banking with them.

This bank is like a sheriff, lock account first ask questions last!

They will lock you card and bank account for any transaction related to a foreign company even if they're big companies.
For example, I've tried to buy tickets from Aegian Airlines, they locked my card.
Tried to send money using Western Union, they locked my card and account.
You have the multifactor authenticator in and is use for nothing!
After your account is locked they are very negligent to re-activate it. After reaching out to them I was sent to a carrousel of agents, talking to a different one every 5 minutes and they even had me locked for more than 1 day.
You cannot rely on this bank if you:
Do international transactions
Go overseas
Do invesments
Do business trips

Terrible experience, terrible customer service.

Tried to open an account. Failed! First online attempt wouldn’t recognise gov’t photo ID. Tried to call couldn’t get on to anybody. Tried different ID, succeeded, then failed as I already had an account, which I didn’t! Tried to call and got onto somebody who said I’d have to fill out a form & email. Did that only to be told that form had to be posted with JP certified copies of ID….too many hurdles, too hard, taking my money elsewhere….hopeless, took 3 days to realise. Hope this review saves you time….

Worst bank around, stay away. Customer service is non-existent, they appear more focused on climate change rather than providing banking services.

We have been with this bank for nearly 20 years. Recently I needed to withdraw a sum of about $40,000 to pay for a car. I had to contact the bank to increase my card limit. Thats when the trouble started..
To cut a long story short, I rang the bank and was caller 125. I had no option but to wait. I got to being 16 and a phone call cut me off. I decided that I would wait until later in the day. That was no better. Which reminded me of a previous time when I left it till late in the day with the expectation that even though they took no more calls after 7, they would attend to those people waiting. No such luck. When it came to 7pm, they hung up on customers waiting in line.
I then decided that I would use their secure email.. The secure email advised me that an answer could take up to 5 days.
In essence there was no way I could resolve this issue without staying on the phone for hours

I've been with them since the days of Uni Credit Union, perhaps 30 years or so. These days are unrecognisable & the over-zealous 'Finanical Intelligence' Unit will cancel my card without warning or communication beacuse of incorreclty identified supicious activity.

My overall sense now, this unit is outsourced to some lazy, disrepectul organision who really provides zero custome support or service. Wil be changing Banks ASAP.

I've been a loyal customer for over 5 years, but this recent experience has been absolutely appalling and has seriously damaged my trust in this institution.

The Issue: After making an internal transfer of $14k between my own accounts (personal to joint account), the joint account was immediately frozen without any clear notification or explanation. The mobile app simply showed "No payment options available" with no context about what was wrong.

The Communication Nightmare: When I called customer service, I was put on hold for 20+ minutes (calling from overseas at significant cost), only to be told it was a "restriction" probably related to fraud that would be looked into soon.This was completely incorrect information that gave us false hope. After multiple follow-up calls over several days, different representatives finally identified the real issue - missing tax documentation from my partner that should have been flagged years ago, not triggered by a simple internal transfer.

The Impact: $14,000 held inaccessible for 5 weeks Missed payments resulting in interest charges Forced to use credit cards during overseas travel with high conversion fees Significant stress and inconvenience

What Went Wrong: No proactive communication about account requirements Misleading initial customer service response Failure to offer simple solutions (like reversing the internal transfer) Poor internal communication between departments No follow-up on lodged complaints

While the issue was eventually resolved after providing additional documentation, the damage was done. A simple internal transfer between my own accounts shouldn't trigger a 5-week drama, especially when the underlying documentation issue existed for years.

I expect better from a bank I've trusted for half a decade. The lack of clear communication, incorrect initial advice, and inflexibility in finding interim solutions made this one of the worst banking experiences of my life.

Bank Australia have been so good to deal with in every aspect. Their customer service has been consistently and speedily accessible. Their online banking and app are both well designed for user experience making it easy to navigate and manage. They offer every convenience the big banks offer including being covered by the Financial Claims Scheme. Bank Australia is also a Certified B corp and do not invest in industries that do harm, this is a big reason I switched to them over three years ago. They have no fees for everyday savings accounts, their interest rates are competitive and it has been nothing but smooth sailing since I joined and I can't recommend them more.

Their dispute process is disgusting because I tried to dispute a transaction for $485 and they wouldn't do it without a police report so I had to get Australia Post to refund me the $485 but I wouldn't waste your time with this ridiculous bank and I would recommend sticking to ANZ since their dispute process is heaps better.

Stay away from these fraudsters because they just like taking your money for no reason at all as they couldn't careless about their customers so I would recommend banking elsewhere and I will be spreading the word to make sure others do the same