Bank of Ireland Reviews 

Always issue with 3Dsecure code, rang customer service but they are not willing to hellp

Mrs Hardigan at Bank of Ireland Sligo, Ireland, was very helpful in helping my mum order a new card and pin. Her account is in a U.K. branch of Bank of Ireland in Northern Ireland. She was very friendly, courteous and really wanted to help my elderly mother. Thank you for your kindness and great service.

Yesterday another banks ATM ate my card. Claire at Bank Of Ireland was just amazing. I was in such a state as its very near Christmas. Id like to thank Claire and i hope her management team recognise her worth. I wish all businesses had someone like Claire it would make life a lot easier in a very fast moving, stressful world. N.ireland Bank of Ireland please reward Claire. Thank you.

Trim branch Bank of Ireland is extremely disappointing. The service is very poor—everything takes an unreasonably long time, and it feels like no one knows what they are doing. The employees are completely uninformed, and getting help or clear answers is nearly impossible. I wouldn’t recommend this bank to anyone looking for efficient or reliable service.

Your staff is what makes Bank of Ireland absolutely brilliant to deal with!

Christine from your Debit Card division just spent about 20 minutes with me on the phone going through - step by step - the process I needed to follow to cancel a recurring debit. We had a few hiccups along the way, but she came up with solutions to fix it for me so that we could continue

She apologised for the process taking so long (its not HER fault UMR’s are SO long!) and in the end everything got sorted and accomplished

Literally 99.9% of the time, this is the exact same level of service we get from anyone and everyone that takes our call

Its people like Christine that make people love dealing with Bank of Ireland

Thank you for all of your help today!

Great to speak to the team today and supported me.

everything in this bank is by phone, if someone is mute they won't get anything done, even an account opened 20 years ago requires calling them!!!! ,in addition, they charge fees for using the card in the EU.
I am looking for a bank where there will be no such restrictions which is more friendly....

I have banked with BOI my whole life. I tried to open a savings account last week through their web platform and I have to go through a process of proving my identity (Photo IDs, proof of address). I have 2 forenames on my Photo ID but only go by one of them and have always gone by that forename with the bank. I am now unable to open a savings account with a bank I have been with for decades as I don't have a proof of address to match one of my forenames (I do not go by that forename and never have!)

I recently worked with Carol at the Bank of Ireland, their Kilkenny branch , to secure my mortgage, and I can’t speak highly enough of her professionalism and support. Even though I hold an account with another bank, Permanent TSB, their outdated and paperwork-heavy process prompted me to seek alternatives, and I’m so glad I did. Bank of Ireland’s mortgage offer was more competitive, and the process was incredibly streamlined, allowing everything to be handled online or directly through an agent, which was a huge relief.

Carol was exceptional from start to finish – she was always available for questions, provided clear information, and responded promptly to any additional requests I had. Her dedication made the experience so much easier, and I felt fully supported throughout the process. I highly recommend Carol and the Bank of Ireland to anyone looking for a smooth, hassle-free mortgage experience!

Customer service my eye. One person on customer service desk (not the employees fault)each enquiry takes from 5 to 10 minutes each. ( not the customers fault) Queuing for 25 minutes. Wonder do the top brass in BOI have to wait that length of time in their ivory towers. Bring back the 80's and 90's when customer service meant the words. Just a note as well all the people in the queue are over 50 and have to stand. Maybe the top brass could at least spend a few quid supplying chairs for people to sit on

Disappointed, I've been a loyel customer for decades with two existing accounts, yet if I want to open a fixed term deposit account I have to go through the whole process of having to prove my identity ! Its senseless and I will put the money elsewhere as theres no benefit of keeping it in the Bank of Ireland

A big thank you on this occasion to Bank of Ireland for obtaining a refund approx 90 days post purchase. An online purchase had been made from uk, the goods were returned and the retailer failed to engage re refund despite multiple calls and emails. 3 days after contacting BOI a refund was made to my account .

Customer of over 18+ years allowed someone to lift 100 from atm of my money

Closed the dispute had to contact the police would run with your money and stay away can’t be trusted

Very efficient customer service. Needed to switch to an interest only mortgage. Process completed very quickly. Good flexibility in regard to changing, just 2 forms to sign.

Visited BOI in Carrick on Shannan recently. Spoke with Ashling who was so helpful sorting out my query.

Waiting nearly 8 weeks for a 3 month bank statement. When they finally arrived it was all mixed up with statements from 2023 and statements that I actually needed were not in the envelope. Under pressure for these statements. Had to throw the ones they gave me out because they are no use. Staff haven't a clue what they are doing your bank is a circus a clown could these peoples job

This is a disgrace at this rate. I've had loans in the past with this bank and have repaid on time. Recently finished college and had some expenses that have left my balance thin for the last month, I applied for the loan on the 21st of June and still can't get any update. I'm working 9 to 5 so can't contact their loan department and the 365 live chat is absolutely useless and can provide no information. How much longer does this company expect to be operational with this customer service standard.

Looking through all of the reviews, it's obvious that this is a common problem with this bank.

Bank of Ireland.Excellent bank to deal with .Had an issue with my account and Bank Of Ireland staff had everything sorted very quickly.Highly recommend this bank.Thanks again

2 months waiting to open account and still pending.