A withdrawal request failed. Bankonbet initially claimed the withdrawal was successful. Only after repeated inquiries via live chat and email customer service was the money refunded. A further withdra... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
J ai fait un dépôt classique 300 euros et au début ça allait j ai pu retirer 100 mais 2 mois après, le reste de mon argent soit 200 euros ont disparu. J ai demandé à l assistance et rien n a ete fait... Toon meer
A lot of platforms lag when you’re trying to catch live odds, but this one held up perfectly during the recent tennis finals. I was able to place all my bets smoothly without the markets locking up co... Toon meer
Bedrijf heeft geantwoord
To be honest, the start was rough. I registered mostly for the sportsbook because the odds on Premier League were slightly better than my usual site. Placing bets was smooth, no issues there. But when... Toon meer
Bedrijf heeft geantwoord
2,7
Slecht
330 reviews
Heeft 92% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
J ai fait un dépôt classique 300 euros…
J ai fait un dépôt classique 300 euros et au début ça allait j ai pu retirer 100 mais 2 mois après, le reste de mon argent soit 200 euros ont disparu. J ai demandé à l assistance et rien n a ete fait. Très déçue de ce site .
1 november 2025
Review zonder uitnodiging
Non capisco i commenti positivi
Non capisco i commenti positivi. Un sito in cui ho vinto 20 miseri euro e non te li fanno prelevare è ridicolo. Totalmente inaffidabilo, da denuncia
16 april 2026
Review zonder uitnodiging
Antwoord van Bankonbet
Gentile Alessandro,
Ci dispiace apprendere della sua delusione. Il nostro obiettivo è offrire un'esperienza di gioco piacevole a tutti i nostri utenti e ci dispiace che al momento non sia soddisfatto.
La invitiamo gentilmente a contattare il nostro team di supporto tramite la chat live disponibile sul sito web; i nostri operatori saranno lieti di assisterla e verificare la situazione in tempo reale. Per quanto riguarda l'esito delle scommesse, desideriamo ricordarle che i risultati dipendono interamente dalla natura casuale del gioco.
Grazie per aver condiviso la sua opinione.
Cordiali saluti,
Il team di BankonBet
Extremely poor customer service
A withdrawal request failed. Bankonbet initially claimed the withdrawal was successful. Only after repeated inquiries via live chat and email customer service was the money refunded. A further withdrawal could not be initiated because the refunded funds were claimed to be a new deposit and had to be wagered first. After another complaint, I was offered a manual withdrawal. This was subsequently denied, then reinstated. To this day, I am still waiting for the transfer. Extremely poor customer service, whether via live-chat or suppport via email. It borders on fraud!
13 april 2026
Review zonder uitnodiging
Antwoord van Bankonbet
Dear David,
We are truly sorry to hear about the frustration you’ve experienced with your recent interactions. It is never our intention to leave a player feeling dissatisfied with our service, and we appreciate you taking the time to share your feedback.
We would like to look into your situation more closely to ensure everything is being handled as efficiently as possible.
Please reach out to our live chat team so we can provide you with a direct update on your status. We value your patience and are committed to assisting you.
Best regards,
The Bankonbet Team
assurdo mi hanno bloccato il conto con…
assurdo mi hanno bloccato il conto con i soldi dentro non posso prelevarli, non esiste un numero, non risponod alle mail, la chat assistenza è inutile. state alla larga sito scam
1 april 2026
Review zonder uitnodiging
Antwoord van Bankonbet
Gentile Diego,
Ci dispiace molto per la sua frustrazione e per l'impressione negativa che ha avuto del nostro servizio. Vogliamo assicurarle che non è assolutamente nostra intenzione arrecare disagio ai nostri utenti e ci rammarichiamo che non sia stato possibile comunicare efficacemente con noi attraverso i canali standard.
La invitiamo a contattarci tramite la nostra chat live per richiedere una revisione immediata del suo account. Il nostro team è a sua disposizione per esaminare la situazione e fornirle l'assistenza necessaria per risolvere il problema.
Cordiali saluti,
Il team di BankonBet
300 CHF withdrawal withheld since 27/03 - Formal legal notice sent
I am writing this review to warn the community about Bankonbet’s systematic withholding of funds. I have a 300 CHF withdrawal request pending since March 27th, 2026 (Player ID: [TON ID ICI]), despite my account being 100% KYC-verified.
The support team continues to provide generic scripts about "3 business days" and "routine checks," which is a clear stalling tactic. As the 6:00 PM deadline (Geneva time) has passed without a valid ARN or Transaction ID, I have officially escalated this matter:
Regulatory Complaint: Filed with Antillephone N.V. (Curaçao License) for unjustified retention of funds. Legal Action: My legal counsel (Tax Attorney) is initiating a discovery request regarding their payment processors. Media Inquiry: A report on Bankonbet’s liquidity issues and payment practices is being prepared for Swiss investigative news networks.
I will only update or remove this review once the funds are visible or a valid proof of transaction (ARN) is provided. Bankonbet, stop the excuses and process the payment immediately.
27 maart 2026
Review zonder uitnodiging
Antwoord van Bankonbet
Dear MICHEL,
Thank you for reaching out and sharing your feedback with us. We sincerely apologize for the frustration you are feeling.
Please understand that our goal is always to provide a smooth experience for our players, though certain internal procedures can occasionally take longer than expected. We would like to look into your situation more closely to help resolve this as quickly as possible. We kindly invite you to contact our Live Chat support team, where our agents are ready to assist you in real-time and provide the most current status of your account.
We appreciate your patience while we work toward a resolution.
Best regards,
The Bankonbet Team
Très bonne expérience avec Julie au…
Très bonne expérience avec Julie au service client, réactive.
Très bonne expérience globale.
16 maart 2026
Review zonder uitnodiging
Antwoord van Bankonbet
Cher Nath,
Merci infiniment pour vos gentils mots ! Nous sommes ravis d'apprendre que votre expérience avec nous a été globalement très positive. C'est un plaisir de savoir que la réactivité de notre équipe a répondu à vos attentes.
Nous vous remercions sincèrement de votre soutien et sommes heureux que vous ayez apprécié votre passage chez nous.
Bon jeu !
Cordialement,
L'équipe Bankonbet
Absolute Scam
Absolute Scam, If you search a platform of Gambling, Please Stay away of this one, they got my money for more than 3 o 4 months And i still without it, The Chat support or Gmail are also an Scam they use copy paste replys without Helping you
21 november 2025
Review zonder uitnodiging
Antwoord van Bankonbet
Dear Henry,
Thank you for sharing your feedback with us. We are truly sorry to hear that you feel this way and that your recent experience has been so frustrating.
Please rest assured that we aim to provide a transparent and enjoyable environment for all our players. We value your presence in our community and certainly do not want you to feel unsupported.
To ensure your concerns are addressed as thoroughly as possible, we kindly encourage you to reach out to our live chat support once more. Our team is there to listen and assist you further with your specific situation.
We appreciate your patience and the time you took to write to us.
Best regards,
The Bankonbet Team
c est du vol.vous pourrez pas faire de…
c est du vol.vous pourrez pas faire de retrait
12 maart 2026
Review zonder uitnodiging
Antwoord van Bankonbet
Cher Karl,
Nous sommes désolés d'apprendre que votre expérience n'a pas été à la hauteur de vos attentes. Nous mettons tout en œuvre pour offrir un environnement de jeu de haute qualité à tous nos utilisateurs et regrettons que vous ayez eu cette impression.
Afin de nous permettre d'examiner votre situation plus en détail et de vous apporter la meilleure assistance possible, veuillez contacter notre équipe dédiée à l'adresse support@bankonbet.com
Cordialement,
L'équipe Bankonbet
Stay Away from Bankonbet
I’ve sent them multiple emails regarding my withdrawal and they do not respond. Every response they actually give just tells you to email their support… but they never respond from that email so it’s a never ending game of support requests with no follow through from their side. DO NOT USE THEM!
2 maart 2026
Review zonder uitnodiging
Antwoord van Bankonbet
Dear Matters,
We are sorry to hear that you feel this way regarding your recent experience. We strive to provide a positive environment for all our players, and we regret that we haven't met your expectations on this occasion.
Please be assured that our team works to address all inquiries as they arrive. We would like to look into your situation further, so we kindly ask you to reach out to our support email again or double-check your inbox for any previous correspondence from us.
We appreciate your patience and hope to resolve your concerns soon.
Best regards,
The Bankonbet Team
Playing slots on the train
Playing slots on the train to work is my main use for this site. Even on mobile data, everything loads instantly and never freezes up during gameplay. I needed help with a minor account setting once, and the live chat staff resolved it in minutes. Genuinely a great place to play.
5 februari 2026
Review zonder uitnodiging
Antwoord van Bankonbet
Dear Customer,
Thank you for your kind words! We are thrilled to hear that our mobile experience is keeping your commute entertaining and that everything runs smoothly for you even on the go. It’s also great to know that our live chat team was able to help you out so efficiently with your account settings.
We truly appreciate your support and are happy to know you’re enjoying your experience with us.
Happy gaming!
Best regards,
The Bankonbet Team
Sports variety, decent service
Really great site, UI could be slightly more concise, but I really appreciate the variety of props, could include more live props for sports like hockey. Herto was extremely timely and helpful in my customer support question, though I had to cycle through a different agent who was slow.
1 maart 2026
Review zonder uitnodiging
Antwoord van Bankonbet
Dear Steve,
Thank you for your kind words! We really appreciate your feedback regarding our sports variety and are glad to hear you’re enjoying the wide range of props we offer. It is also wonderful to know that our team provided you with such timely and helpful support.
We truly value your constructive input on our interface and live sports selection as it helps us grow. We are happy to know you’re enjoying your experience with us and appreciate your support.
Happy gaming!
Best regards,
The Bankonbet Team
No lag during big games very satisfied
A lot of platforms lag when you’re trying to catch live odds, but this one held up perfectly during the recent tennis finals. I was able to place all my bets smoothly without the markets locking up constantly. I’ve made a few smaller withdrawals to test the waters, and everything was processed perfectly. The customer support is always available when you need them. I am very satisfied.
13 februari 2026
Review zonder uitnodiging
Antwoord van Bankonbet
Dear Dani,
Thank you for your kind words! We are thrilled to hear that our platform performed so well for you during the tennis finals. It’s great to know that you enjoyed a smooth experience without any interruptions and that our support team has been there for you whenever needed.
We truly appreciate your support and are happy to know you’re enjoying your experience with us.
Happy gaming!
Best regards,
The Bankonbet Team
Switched over because the hockey prop
Switched over because the hockey prop bets are priced much better here, and the in-play markets stay open longer. Moving money via Interac is seamless—deposits are immediate, and my recent cashout took less than a day to complete. Excellent service all around.
5 februari 2026
Review zonder uitnodiging
Antwoord van Bankonbet
Dear Gregory,
Thank you for your kind words! It’s great to hear that you’re finding such value in our hockey markets and that our in-play options are giving you the flexibility you need. We are also glad to know that you've found our service to be smooth and efficient overall.
We truly appreciate your support and are happy to know you’re enjoying your experience with us.
Happy gaming!
Best regards,
The Bankonbet Team
Compte suspendu par l'administration
Compte suspendu par l'administration, aucune raison évoquée. J'attends le virement des 1500€ que j'avais sur mon solde.
24 februari 2026
Review zonder uitnodiging
Antwoord van Bankonbet
Bonjour Lucash,
Merci d'avoir pris le temps de nous faire part de vos commentaires.
Nous sommes désolés d'apprendre que votre expérience actuelle n'a pas été à la hauteur de vos attentes. Soyez assuré que nous prenons vos remarques très au sérieux et que nous nous engageons à traiter chaque situation avec le plus grand soin. Afin de pouvoir examiner votre cas plus en détail et vous apporter une réponse personnalisée, nous vous invitons à contacter notre équipe dédiée à l'adresse e-mail suivante : support@bankonbet.com
Cordialement,
L'équipe Bankonbet
I enjoy the live blackjack tables here
I enjoy the live blackjack tables here. The connection is stable and the dealers are professional. It feels fair. Withdrawals usually take me about 2 days, which is standard for credit cards. No complaints.
13 februari 2026
Review zonder uitnodiging
Antwoord van Bankonbet
Dear Jamar,
Thank you for your kind words! It’s wonderful to hear that you are enjoying the live blackjack tables and that our professional dealers and stable connection are making for a great atmosphere. We truly appreciate your support and are happy to know you’re enjoying your experience with us.
Happy gaming!
Best regards,
The Bankonbet Team
The platform leaves a pleasant overall…
The platform leaves a pleasant overall impression. Support can be slow during peak times, but the service itself feels fair. Nothing major to complain about.
30 december 2025
Antwoord van Bankonbet
Dear Samson,
Thank you for your kind words! We are delighted to hear that you have a pleasant overall impression of our platform and that you find our service to be fair. We truly appreciate your support and are happy to know you’re enjoying your experience with us.
Happy gaming!
Best regards,
The BankonBet Team
Blocked funds €3,800 – 2 months delay – urgent resolution required
Update to my review posted in January:
Several months later, I still have not received my €3,800.
I have provided all requested documents, including my card images, and fully complied with their verification process. Despite this, BankonBet continues to block my funds without any valid justification.
Their support team only sends automated replies asking me to “be patient”, without ever giving a clear deadline or real solution.
This situation clearly looks like an abusive withholding of funds.
I have filed complaints with independent mediation platforms and I am prepared to take legal action if necessary.
I strongly advise other players to stay away from this platform.
11 december 2025
Review zonder uitnodiging
Antwoord van Bankonbet
Dear Mélane,
We are sorry to hear that your experience has not been a positive one and that you are feeling frustrated. We appreciate you reaching out to share your perspective with us.
We regret that you feel your situation remains unresolved. For further assistance and a more detailed review of your specific case, please continue your correspondence with our dedicated support team via support@bankonbet.com, as they are best equipped to look into this for you.
Best regards,
The BankonBet Team
Ho giocato su questo sito Bankonbet
Ho giocato su questo sito, consigliatomi sa canali telegram di tipster.
Hanno tutto, e a quote anche interessanti.
Leggermente tardivi con prelievi e pagamenti.
Mi è arrivato un primo prelievo dopo 5 giorni.
Il secondo, in attesa, credo e spero domani.
Esperienza Positiva.
6 februari 2026
Review zonder uitnodiging
Antwoord van Bankonbet
Caro Rocco,
Grazie mille per le tue gentili parole! Siamo felici che ti sia piaciuto. Siamo lieti di sapere che la tua esperienza complessiva è stata positiva. Ti ringraziamo sinceramente per il tuo supporto e per aver scelto di giocare con noi.
Per quanto riguarda i tempi di attesa che hai riscontrato, ci scusiamo per il leggero ritardo. Se hai bisogno di ulteriore assistenza o aggiornamenti, contatta il nostro team di supporto all'indirizzo support@bankonbet.com.
Buon gioco! Cordiali saluti, Il team di Bankonbet
Account drained while access was blocked - Unfair practices
I have 50€ on my account, but Bankonbet blocked access to their website in my country (France). When I contacted support to withdraw my funds, they told me my balance was drained due to "inactivity fees" (Section 6.18). How can an account be "inactive" when the provider is the one blocking the login page? This is a scam technique to steal player funds. Support has now stopped answering my emails. Avoid this site at all costs.
27 januari 2026
Review zonder uitnodiging
Antwoord van Bankonbet
Dear Darkiyou,
We are truly sorry to hear about your experience and the frustration this has caused you. It is never our intention for a player to feel unsupported or unheard when trying to reach out to us.
We would like to look into your situation more closely and ensure everything is reviewed properly. Please send an email to our dedicated support team at support@bankonbet.com so we can prioritize your case and provide further assistance.
Best regards,
The Bankonbet Team
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