Banzai Hobby Reviews 4

I can only speak from my own experience, but I had a pretty frustrating one with them.

I ordered a high-value item and also paid for additional shipping insurance. The package was marked as delivered to an unsecured place, and they provided a delivery photo — but it was left unattended with no signature, and I never received it.

I contacted them right away and was told the case would be escalated to their management team and that they would get back to me with a solution. After that, there was no follow-up.

I waited and followed up multiple times over more than 2 weeks, but no resolution was ever provided. Eventually I had to file a chargeback.

At that point, they told me they would only assist if I cancelled the chargeback — but without offering any proposed solution.

I was also told the shipping insurance I purchased only covers loss “in transit” and doesn’t apply once the package is marked as delivered, even if it’s left unsecured. That wasn’t clearly explained when I checked out.

So just something to be aware of — especially if you’re ordering something expensive.

Un site incontournable pour les modélistes ferroviaires et autres , produits de qualité exemplaire , facilité de comande et expédition sécurisée par EMS , Parfaiat en tous points

Ero un pò titubante perchè avevo letto recensioni negative. Ho fatto il mio primo ordine per un oggetto da 4.50 euro, ho scelto la spedizione più economica. L'ho ricevuto 10 giorni dopo, costo totale 15.13 euro, molto meno della metà di ogni altro sito. Ho ricevuto un buono sconto da 3 euro da usare entro un mese su QUALSIASI cifra. Sono molto soddisfatto! Sito molto professionale ed affidabile, si sono preoccupati di avvertirmi che la spedizione sarebbe avvenuta dopo alcuni giorni a causa di una festa nazionale. Spedizione tracciabile anche se economica. Comprate con fiducia! Calcolate bene le spese di importazione! Dovete pagare sull'intera cifra, compresa spedizione: dazi, iva e spese doganali. Non esiste più l'esenzione sotto i 22 euro.

Saw good references to BanzaiHobby on model railway sites I follow, so checked for bad reviews, and they came up clean. Set up an account and ordered goods way cheaper than here at home, even allowing for exchange and interest rates. Professional and easy-to-use website and quick, tracked delivery. Saving up for my next order - like a kid in a sweet shop.