Barcelo Managua Reviews 

I was assaulted by a manager at one of the Barcelo Hotels. When I requested a copy of the CCTV footage from the DPO, I was told it had been deleted. Needless to say, I am not at all impressed with the way this company operates.

Very disappointing experience regarding customer care and incident management.

During my stay at Barceló Sevilla Renacimiento in Seville, a personal identification card containing photo identification disappeared from inside my room immediately after housekeeping service.

The most concerning aspect was not only the disappearance itself, but the complete lack of transparent follow-up from hotel management and customer handling procedures afterward.

Despite repeated requests, no meaningful clarification was provided regarding room access logs, internal verification procedures or escalation measures. Responses remained generic and procedural, essentially repeating that the item “was not found”.

I understand that hotels cannot control every situation. However, when a personal identification document disappears inside a guest room, a professional hospitality group should demonstrate a much higher level of diligence, transparency and accountability.

Mi experiencia es con barcelo.com, no con barcelo managua.
Recibo en mi correo oferta anticipada de Blackfriday del 15%. Entro en el hotel que me interesa, el precio es de 60 €, aplico el descuento, y tachán¡¡¡....
El precio ha subido a 63 € y me hacen descuento hasta los 60 €.

Stayed for two nights mid October 2024. Nice hotel, clean room and sheets, friendly personnel. Parking under the hotel. Very modern room design with glass walls in the bathroom. Nice area near the lake and shopping street.

Only complaint is that the fridge did not work, which we told the front desk personnel. Nothing was done to solve this.

Malisima atención al cliente la comida malisima y tarifas muy altas ...a decaído totalmente

Barecelo this is not! We have stayed in many of this chain and never been disappointed, We stayed in Princess hotels last year which was good but fancied an upgrade this year, we certainly didn’t get it the Princess is much better mr cheaper.The food is at best ok with not much choice. Rooms are tired and in need of some work. Pool are in the main pool is very small for a hotel of this size, we upgraded to all inclusive plus with not many benefits, all in all ok but won’t be returning.

Even giving this company 1 star is too much. I booked one their hotels in Mexico and it’s disgusting, I’ve slept on the floor for 4 nights. Don’t not use them.

I am so disappointed with this company. I have never traveled outside of the US and was so excited for this trip. It's been nothing but a headache dealing with this company for travel plans.

Waiting for over a month now for a refund I was told I would receive and still nobody can give me any information on this issue.

When you call and ask for someone who speaks English, you don't get one and nobody can understand the words coming out of your mouth. Then when you ask for someone else or a supervisor they tell you over and over again "have to fill out form for supervisor"

I will never ever book a trip with this company ever again and will make sure to blast this bad customer service/company practices of stealing money everywhere I can

I visited with family in June with family (Allegro Palma Real, Varadero Cuba, a Barcelo hotel). We had 2 rooms, both Mosquito infested. I killed over 80 of them in my first hour. Unfortunately, my in-laws next door didn't kill as many and their children spent the rest of the week being bitten, I of them caught Dengue and it was at least 50% probable it was there. I asked reception multiple times to speak with the Director ''Alejandro'', who never bothered his lazy ''you know what'' in 1 full week to respond. I later complained to the Barcelo group and their customer service was pathetic, they went through the motions offering me a future discount instead of addressing the real questions I asked them. Then they ignored my requests to speak to someone more senior.
Apart from the mosquito plague, the rest of the hotel was at best average-boring all inclusive food with ridiculous queues anytime something appetising appeared, mixed staff, some very helpful (especially the chef who went out of his way to cook us something when the queues beat us) and some have clearly given up. To me, the fault here is management and owners, who I think are the Barcelo hotel group and Cuban government, they are allowing this place fall apart, spending no money, employing poor management and demotivating employees. Until some serious investment and care is put into this place, I would not stay here for free and even if they paid me.............