Barnshaw Pet Crematorium Ltd Reviews 

So supportive over us loosing our family cat, at a very hard time couldn’t have asked for a better service. If I could give 6 stars I would. The consideration and time put into our situation was so selfless and kind!

We can’t be more happy with the service me and my best friend my cat Milo received. Oh and thank you for the card I received in the post with my forget me knot seeds. You truly are animal and people lovers with the care and personal service you provide.

We lost our beautiful Collie Mollie at 11.30pm on Saturday 24th January. As she was booked in for the Sunday 25th for home euthanasia with Silver Gate vets, then to go to Barnshaw that day, we were at at loss what to do. After contacting the Vet, they instantly got in touch with Barnshaw who contacted us immediately. Chris came over I think about 12.30pm ish or later and was amazing. He was so thoughtful and kind. He spent time with us and was very compassionate. He even offered to take a paw print for us as we tried and failed. He let our other dog Bertie say goodbye when she was in the van, and us of course. Diane contacted me the following day to tell me Mollie was ready to come home and arranged her to be delivered to us today 27th Jan 2026. I cannot recommend Barnshaw enough. Thank you to you all.
Jan & Andy Hall

Today was a heartbreaking day where I had to have my gorgeous Bailey Boo put to sleep, what was a very difficult and emotional day was made slightly easier with the kindness shown by Barnshaw Pet Crematorium. Cannot recommend them enough, they were very accommodating and came recommended by two of my friends who spoke very highly of them and rightly so, as they were fantastic! We dropped Bailey off this morning and were able to bring him home later that day. Thank you from the bottom of my heart for your kindness, it meant so much to me today.

Appreciate your kindness and professionalism during the most difficult time. Thank you very much 🙏

Chris and Di made a very difficult time just a little bit easier. The empathy and kindness they gave to us was a precious memory at a very early stage of our grieving process. Being able to bring our beautiful Mylo directly to Barnshaw from the vets, after he had crossed the rainbow bridge, and to have his ashes back with us in less than 24hours, was so special. They enabled Mylo’s final journey to be a dignified and beautiful one. It is a wonderful place set in beautiful countryside. What completed our experience was to be able to add Mylo’s photo and a few words about him on their memorial wall. Words are not enough to convey our gratitude and thanks.
Toni and Craven. x

We had Lucy put to sleep on 23dec2025 and decided that we wanted to take her to be cremated, Chris and Diane were very kind and caring, we got lost trying to find Barnshaw and Chris phoned us and then found us and we followed him to the crematorium he told not to worry as we had gone over are booked appointment by over an hour and we were able to collect Lucy after a couple of hours and take her home.

We used Barnshaw Pet Crematorium to care for our dearest dog, Chubbs, and we truly couldn’t have asked for more compassionate people during such a heartbreaking time.

The owners were so thoughtful and understanding. Chris made us feel incredibly calm and supported, helping us give Chubbs the best possible send-off. Losing a pet is unimaginably painful, but we are so grateful we chose Barnshaw.

The last thing you want, on a day you never think will come, is to hand your beloved companion over to a stranger. Chris never made us feel like that at all. We didn’t feel rushed, and we truly felt heard.

The attention to detail meant so much to us — the wooden heart with Chubbs’ name attached, along with the cremation certificate, are beautiful keepsakes. We also purchased a framed paw print, which we will treasure forever.

They also have a tribute page on their website, where Chubbs now has a special place to be remembered alongside other beloved pets, which means so much to us.

We cannot thank them enough for taking such wonderful care of us and our boy. We highly recommend Barnshaw Pet Crematorium to any pet owners out there. 💙

Rhiannon & Nigel

Di and Chris are so caring and made what was such an awful time just that bit more bearable,thank you so much.Susan and Ron May and Honey.

I found Barnshaw Pet Crematorium through a Google search when my dog passed away. I looked at several websites, and although Barnshaw was the furthest from me, I really appreciated the clear and transparent pricing on their website, unlike others that required filling in forms just to get a quote.

At the time, I hadn’t read the reviews — only seeing them now, I completely understand why they have 5 stars. If anyone could make such an extremely traumatic experience even a tiny bit more bearable, it’s the Barnshaw team.

When I called, I believe I spoke to Diane. She was kind, incredibly pleasant, and immediately put me at ease while booking my visit. When I arrived, I was met by Chris, who was genuine, compassionate, and patient. I truly cannot say enough good things about him. You can tell these people love animals dearly and genuinely understand the grief of pet owners.

In an absolutely heartbreaking situation, I received a truly heart-warming welcome. We had a good chat, and I knew without any doubt that I was leaving my dog, Duke, in the best possible hands. Thank you so much, Chris — the experience felt deeply personal and respectful.

I cannot recommend Barnshaw Pet Crematorium enough. Thank you from the bottom of my heart.

I lost my dog, Leo, in December after 13 years of pure love and dedication. It was something very difficult to deal with and know what to do. Di and Chris, really at Barnshaw Pet Crematorium came recommended and it was very fortunate as they were outstanding in every way. Thank you so very much for making Leo's last chapter dignified and respectful.x

I recently had to face something I’d never prepared myself for — saying goodbye to my amazing dog, Maisy. In such an emotional and overwhelming moment, having both the vet and the crematorium team come to our home made an incredible difference for all of us, especially Maisy.

Being able to keep her in the comfort of her own surroundings brought a sense of calm and dignity to her final moments. The compassion, professionalism, and gentle manner shown by everyone involved gave me real peace of mind. Every step was handled respectfully and thoughtfully, allowing us to focus on being with Maisy rather than worrying about logistics.

It’s not a service you ever hope to need, but when that time comes, having people who will come to your home, treat your pet with genuine kindness, and make the process as comforting as possible means everything. I could not recommend them enough.

Lovely Di and Chris were so kind and supportive when I lost my beautiful Monty at the weekend. They provided outstanding care and returned him to me very quickly which has been a great comfort. Thank you Di and Chris x

Id like to thank those at Barnshaw for the amazing service they provided. So kind caring an thoughtful which made this whole process so much easier for us.

I can’t thank Chris and Di at Barnshaw Pet Cremation enough for the extraordinary care they showed us when our beloved Huxley passed away this weekend. In the midst of heartbreak, they were a calm, compassionate lifeline – prompt, gentle, and deeply respectful every step of the way.From the moment we reached out, their kindness shone through. They arranged a swift and dignified collection, kept us updated with thoughtful messages, and handled Huxley with the love and honour he deserved. It’s clear this isn’t just a service to them – it’s a calling.If you’re in East Sussex or Kent and facing the unthinkable, look no further. Barnshaw Pet Cremation truly is the best – family-run, available 24/7, and committed to treating every pet like one of their own. We feel incredibly lucky to have found them.

Chris made it extra special by being understanding and caring at this sad time for us. he came in the middle of the night to pick up our dog pooch.The small touches of pooches name on the bag and card made a world of difference.We were able to pick up pooch the same day and bring her home thank you so much to chris and team .

I couldn’t fault the service provided by Chris and Di, we called on the day Charlie passed away and they made every effort to meet any needs and requests we had. Chris collected Charlie from the vets the same day (we worried that he would be there for a long time) and kept us in the loop the whole time, so we knew exactly where Charlie was.
If you require a service that is professional yet so personal and affordable, these are the perfect people for you.
Thank you so much for supporting us in a time that already feels impossible.

We have used Barnshaw previously and returned because of the very personal service, they are great value for money and literally love animals.
The owners Diane and Chris are genuine people, you feel the warmth and care as soon as you enter their premises. I am a funeral director and can say if they were not caring for animals would be excellent helping human families. I cannot recommend Diane and Chris enough beautiful people who will care for your loved pet.

Silver Gate Vets and Barnshaw pet crematorium where amazing, it was such a horrible time for our family to have to say goodbye to our Charlie, they were kind and thoughtful throughout the whole thing! Chris was kind and gentle with Charlie and showed compassion and understanding. Thank you so much for your kindness ❤️

Truly grateful to be able to have my boy back. He was treated with such dignity and respect for which I can’t say thank you enough