I was nervous buying an expensive bourbon from a place that I knew nothing about, except for on-line reviews. I had regular email updates from Barrel Mafia and received PVW 15 in about a week. Very... Toon meer
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There was an oversight with my shipping label and I sent an email questioning why I could not find tracking info. I received a phone call within minutes assuring me that my purchase would be shipped a... Toon meer
Bedrijf heeft geantwoord
Fair price for bottle bought; quick turnaround from order date to delivery; professional customer service staff. I enjoyed doing business with you guys and will continue to do business with you in the... Toon meer
I still don’t have my order. I received N email indicating that it was expected November 4th but I still have not received it and the tracing information provided does not work.
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Barrel Mafia is an online spirits retailer focused on rare bourbon and hard-to-find bottles, along with trusted everyday picks. We are known for strong prices and real availability. If you see it listed, it is in stock. Every bottle is sourced through licensed partners, stored with care, and ships quickly. Our goal is simple: make it easy to get authentic bottles at fair prices, delivered safely. Most orders leave within 1 to 5 business days. If something arrives damaged or not as expected, contact us within 7 days and our team will make it right. We ship only where the law allows and follow all age and delivery rules. You must be 21 or older to purchase. Please drink responsibly. Questions or need help with an order? Email support@barrelmafia.com. We appreciate your feedback and your reviews help us keep improving.
Contactgegevens
Verenigde Staten
- barrelmafia.com
4,3
Uitstekend
33 reviews
Heeft 50% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 maand
Zo gebruikt dit bedrijf Trustpilot
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Sam T
These guy are great. Extremely responsive, fair prices. 10/10 would recommend to family or friends!
17 december 2025
Review zonder uitnodiging
Impressive selection and Pricing
Impressive selection, and very competitive pricing. Definitely worth checking the site often has new items are added frequently. No more early morning hunting trips to the local liquor stores, or standing in long early morning lines to get the unicorns that you’re after.
23 december 2025
Review zonder uitnodiging
Got my Pappy Van Winkle just in time…
Got my Pappy Van Winkle just in time for the holidays! came in perfectly
23 december 2025
Review zonder uitnodiging
These guys are fast & easy to work…
These guys are fast & easy to work with. Great customer service. I received my order within two days and just in time for Christmas. I would order from them again!
16 december 2025
Review zonder uitnodiging
It was a great experience you got it… quickly
It was a great experience you got it filled so quick thank you for the products again you did a great job by shipping it Quickly
1 december 2025
Bad service experience
My order was incorrect, getting a response from customer service was difficult. Once I was able to contact customer service they were able to correct the order but offer nothing to compensate for the inconvenience
3 november 2025
Antwoord van Barrel Mafia
Jeffrey, Thank you for your reply. We are a start up company who is trying to find its way and hiccups will occur. Since we are just starting out we don't have a ton of money to help supplement your need for extra compensation.
I still don’t have my order
I still don’t have my order. I received N email indicating that it was expected November 4th but I still have not received it and the tracing information provided does not work.
30 oktober 2025
Antwoord van Barrel Mafia
Hey Kirsten, we truly apologize for the mistake from the warehouse team. As we are starting out and leaning our ways we strive to get better every day. Though your feedback was not positive we still do appreciate it.
Outstanding personal service
There was an oversight with my shipping label and I sent an email questioning why I could not find tracking info. I received a phone call within minutes assuring me that my purchase would be shipped and delivered within two days...it was. Great recovery and I will shop this Barrel Mafia again.
30 oktober 2025
Antwoord van Barrel Mafia
Thank you so much for taking the time to share your positive experience with us!
We sincerely apologize for the initial oversight with your shipping label, but we are absolutely delighted to hear that our team was able to provide an immediate and effective recovery!
My online ordering was a breeze and it…
My online ordering was a breeze and it was shipped promptly! Very pleased.. I will be ordering again in the future..
30 oktober 2025
Antwoord van Barrel Mafia
Thanks a ton for the awesome five-star review! We're absolutely thrilled to hear that your online ordering was a total breeze and that we got your items shipped out to you super fast! That’s exactly what we aim for.
Antwoord van Barrel Mafia
We're pumped to hear that your order arrived on time and was in GREAT shape! Making sure your gear gets to you perfectly is what it’s all about.
Excellent
Excellent! Shipping was quick & bottles were well protected. Very happy with my purchase. Can't wait to open it up & share with friends.
7 oktober 2025
Antwoord van Barrel Mafia
Thanks a million for the "Excellent" review! We're so glad we nailed the shipping time and that your bottles arrived safe and sound
Highly recommended
Highly recommended. Used them for a corporate gift and it was a great experience. Best price and the shipping time was what impressed me the most.
7 oktober 2025
Review zonder uitnodiging
Antwoord van Barrel Mafia
Thank you Peyton! Reviews like this mean the world to us!
Great experience dealing with this…
Great experience dealing with this company. Plan to use them in the future💪🏽
6 oktober 2025
Antwoord van Barrel Mafia
Thanks for the feedback, Matt! We’re glad to hear you had a smooth experience with us. We look forward to serving you again soon. Cheers!
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