I chose to purchase 2x 100ML 3.5 OZ jars of BATANAFUL BATANA OIL. On receiving them, one of them I was happy with, but the other one I felt just didn't look or feel right, so I asked to... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Very satisfied with shipping considering I live in Ireland. Product is fantastic, I purchased the wonder oil and have been using before wash day 3 times a week. After 3 weeks of use I already see new... Toon meer
Bedrijf heeft geantwoord
I am very excited when Batana products arrived - delivered by postman. The box was torn opened inside the plastic bag. The plastic bag looks like resealed - one end straight line sealed but other en... Toon meer
Great customer service , easy to use website and great shopping expereince.Products arrived in good time and nicely packed .I have tried both Wonder oil and Batana oil and both of them are easily abso... Toon meer
Bedrijfsgegevens
- Haarproductenwinkel
- Cosmetische producten leverancier
- Schoonheidswinkel
- Cosmeticawinkel
- Gezondheids- en schoonheidsartikelen winkel
Geschreven door het bedrijf
Batanaful is a haircare company that harnesses the power of Batana oil, a national treasure from Honduras with centuries of tradition in indigenous haircare. Our products are formulated with scientific precision to address common hair issues, offering safe and effective solutions for all hair types.
Contactgegevens
Verenigd Koninkrijk
- support@batanaful.com
- batanaful.com
Authentication Guaranteed
I chose to purchase 2x 100ML 3.5 OZ jars of BATANAFUL BATANA OIL.
On receiving them, one of them I was happy with, but the other one I felt just didn't look or feel right, so I asked to exchange it. I received a reply from customer services explaining the natural changes the BATANA OIL can go through according to the seasons and harvesting. However, having had some bad experiences with counterfeit BATANA products, I felt nervous and felt more comfortable in requesting an exchange.
Within a week I received an Email reply telling me a replacement was on its way. 3 days later my replacement oil arrived. It included a certificate of authorisation card, a shower cap and a Hair Care Booklet.
I am pleased to tell you that this is DEFINITELY the AUTHENTIC BATANA OIL!
I used it after dampening my hair; due to my scalp being extremely dry. After a short while, my hair strands felt moisturised and no longer felt crispy or dry. I would say BATANA OIL is more of a sealant; as oils often are.
As for the absorbency of the oil, if the Lipids are microscopic, this means it will have a high absorbency level and will be able to penetrate into the hair follicles with great ease. Lipids vary in size.
Purchase your oil from Batanaful and you won't be disappointed!
Great customer service, Efficient and professional.
Thank you Botanaful
19 september 2025
Review zonder uitnodiging
Good product and it is real botana
Good product and it is real Batana. Quick delivery and lovely packing. I have been using a little on my scalp and ends nightly for about 4 days and my hair seems softer. I ordered another soon after.
25 april 2025
Antwoord van Batanaful Haircare
Hi Sarah,
Thank you so much for your kind review! We're thrilled to hear you're loving the Batana oil and already noticing softer hair after just a few days. We really appreciate your support and repeat order, it means a lot to us. Keep us updated on your progress! 💛
Kind regards,
The Batanaful team
It took a very long while to get the item
It took a long while to get the item to Canada. It was delivered via DHL and with the tariffs, DHL driver said I had to pay $66 CAD (lol) to get the package. I left that package in his hand. Because of tariffs, perhaps there should have been a notice on the website when customers are checking out to be aware of the US tariffs. The package eventually arrived via Canada Post from the UK instead of the USA and I didn’t pay any additional costs (strange). I had already been charged for shipping so I am happy that I didn’t have to pay more money again. Perhaps this is the route for a smooth delivery to Canada. The item should be shipped from the UK.
Zasia did a few follow ups and eventually the item arrived but it did take a very long time. It arrived April 28 and I placed the order since March 25th and I paid for expedite shipping. The confusion was when the item was first shipped a different courier delivered the item than the courier mentioned in the notification email. I’m happy it has arrived- Thanks to Zasia’s help. She sent some freebies as well for the inconvenience.
25 maart 2025
Review zonder uitnodiging
Antwoord van Batanaful Haircare
Hi Janelle,
Thank you so much for your review! We’re so glad your order arrived safely and that you’re happy with the products and the little extras we included.
We truly appreciate your support and look forward to serving you again soon!
Warmly,
The Batanaful team
Good quality
27 maart 2025
Antwoord van Batanaful Haircare
Hi,
Thank you so much for the 5-star review! We’re so glad to hear you’re happy with the quality, that means a lot to us.
If there’s ever anything you need, we’re always here to help!
Warm regards,
The Batanaful team
Top Product and Service 10/10!!!
27 januari 2025
Antwoord van Batanaful Haircare
Hi,
Thank you so much for your amazing review! We're thrilled to hear you’re happy with both our product and service. Your support means the world to us! 💛
Best regards,
The Batanaful team
Crapola
This Spoild product is fake. Go put lard in your hair for same result. It’s literally impossible to get it out. I had to wash 4 times with washing up liquid. Just a fake product promoted with loads of marketing and untrue feedback. Notice how all positive comments are written in similar way. Will probably change it up a bit now!
Don’t waste your money. All that BS about I was a VS model and used this, my mum was a model and used this. Crapola!! A little bit of organic coconut oil does a proper job on hair, scalp and face.
22 februari 2025
Review zonder uitnodiging
Antwoord van Batanaful Haircare
Hi Becky,
We take all feedback seriously, but after checking our records, we have no order history under your name. It appears this review may be intended for a different company, as we do not use or promote VS models in any of our marketing.
At Batanaful, we are committed to providing high-quality, authentic products that our customers love and trust. Fake reviews can be harmful to small businesses like our, so we kindly ask that you ensure you are leaving feedback for the correct company in future.
If you did purchase from us and have any concerns, please reach out to our customer service team so we can assist you directly.
Thank you,
Batanaful Customer Service
Batanaful oil has been great to use on…
Batanaful oil has been great to use on my 4C hair. I recently completed chemo and radiation after stage 2 breast cancer where I lost all of my hair. Although my hair is slowly growing back. The batanaful seems to have given it a boost! I've only used it for two weeks and can already see and feel the difference. My hair is soft and more manageable. I purchased the balm first and just ordered more balm and the wonder oil. I'm excited about the growth I see in my hair just after two weeks!! Thank you Batanaful for producing 100% authentic products!
18 februari 2025
Review zonder uitnodiging
Antwoord van Batanaful Haircare
Hi Deidre,
Thank you so much for sharing your experience! We are truly honoured that Batanaful has been part of your hair journey, especially after everything you’ve been through. Your strength and resilience are inspiring, and we’re so happy to hear that our products are helping to nourish and support your hair growth.
We appreciate your trust in us and are excited for you to continue your journey with the Batana and Wonder Oil. If you ever need anything, we’re always here to help!
Wishing you continued health, happiness, and beautiful hair growth! 💛
Best regards,
The Batanaful Team
I did not receive my order yet
Hi…
I have not yet received my order….Can you please help me with this issue?
9 januari 2025
Antwoord van Batanaful Haircare
Hi Marta,
I'm sorry to hear that you're experiencing issues with your shipment.
I've checked the tracking information for your order, and it shows that the package was successfully delivered to your address on January 18th. The delivery location is listed as "front desk/reception/mail room."
I would recommend checking with your front desk or reception area to see if the package was left there. It's also possible that it was delivered to a neighbour or other person at your address.
If you're still unable to locate your package after checking with your front desk and reception area, please reach out to our customer support team at support@batanaful.com. They will be happy to assist you further.
We apologise for any inconvenience this may have caused and appreciate your patience.
Kind regards,
Kieran at Batanaful
The service was excellent
The service was excellent. It is too early to review the product. I shall do so after couple of months.
8 januari 2025
Antwoord van Batanaful Haircare
Hi Sanjiv,
Thank you for your kind words about our service! We’re delighted to hear you had a great experience.
We look forward to hearing your thoughts after you’ve had a chance to use it for a while. If you have any questions in the meantime, feel free to reach out—we’re always happy to help!
Best regards,
The Batanaful team
fantastic hair products I've tried a few.
Absolutely Love my hair mask really helps keeping my hair really conditioned and the hair loss seems to be better as I have a thyroid issue and seems to effect my hair, I have purchased the wonder oil that seems lovely really keeps your sculp healthy.
16 januari 2025
Antwoord van Batanaful Haircare
Hi Rachael,
Thank you so much for your wonderful feedback! We’re so happy to hear that the hair mask has been helping to keep your hair conditioned and that you’ve noticed an improvement with hair loss. It’s amazing to know that the wonder oil is keeping your scalp healthy as well!
We’re so grateful to be a part of your hair care journey and truly appreciate your support. If you ever need tips or have any questions, feel free to reach out!
Kind regards,
The Batanaful team
It was easy to order, on time delivery, and good packaging. Product is consistent with what I've read about batana products.
This is first experience with batana oil.
6 januari 2025
Antwoord van Batanaful Haircare
Hi Elle,
Thank you so much for your kind review! We’re thrilled to hear that the ordering process was easy, delivery was on time, and the packaging met your expectations.
It’s fantastic that your first experience with batana oil has been positive. We’re here if you have any questions or need tips on getting the most out of the product.
Thanks again for choosing Batanaful—we appreciate your support!
Kind regards,
The Batanaful team
This Batana oil is the bomb
This Batana oil is the bomb! I use it solely for my skin and my adult acne of over 1 year is is much much much better !
I use it on my hair for growth but I use it instead of a hair serum too because wow
My hair feels so god dam good!
I’ve only been using maybe 3 weeks and I will always use this company, next time I’m buying from their TikTok as it’s easier for me. Thank you so much bananaful. My hair and skin loves you xx
21 januari 2025
Review zonder uitnodiging
Antwoord van Batanaful Haircare
Hi Carina,
Thank you so much for your amazing review! We're thrilled to hear that our Batana Oil has made such a positive impact on both your skin and hair. It's wonderful to know that it's helping with your acne and leaving your hair feeling so good—your kind words truly mean the world to us!
We’re so glad you’ve found a product and a company you can trust. We can’t wait to serve you again, whether it’s here or on TikTok! Thank you for being part of the Batanaful family. 💛
Best regards,
The Batanaful Team
High Quality Item
The item was delivered quickly and is obviously very high quality.
13 januari 2025
Antwoord van Batanaful Haircare
Hi Anne,
Thank you so much for your kind review! We're thrilled to hear that your order was delivered quickly and that you're impressed with the quality of the product. Your satisfaction means the world to us!
If you ever have any questions or need assistance, feel free to reach out. We look forward to serving you again in the future! 😊
Best regards,
The Batanaful Team
No difference
Been using this product 5 months and haven’t seen no difference. Was really hoping that I would see results.
Didn’t even soften the hair at all
23 september 2024
Antwoord van Batanaful Haircare
Hi,
Thank you for sharing your experience. We're truly sorry to hear that you haven't seen any difference after using Batana Oil. We understand how disappointing that must be, especially when you were hoping for noticeable results.
While many of our customers experience softer hair with Batana Oil, we know that everyone's hair is unique and results can vary. We'd love to help you troubleshoot and see if we can get you on the right track to achieve the results you desire.
Please feel free to contact us at support@batanaful.com – we're here to help!
Kindest regards,
The Batanaful Team
Ordering goods was straightforward
Ordering goods was straightforward, order acknowledged promptly followed by an estimated delivery date. Order arrived much sooner than expected. A new user to the product so can't comment on its merits.
9 januari 2025
Antwoord van Batanaful Haircare
Dear Yvonne,
Thank you so much for your thoughtful review! We're happy to hear that your ordering experience was smooth and that your order arrived earlier than expected.
We hope you enjoy using the product and see great results! If you have any questions or need tips on getting the most out of it, don’t hesitate to reach out. We’d love to hear your thoughts once you’ve had a chance to use it!
Best regards,
The Batanaful Team
Everything was perfect!
27 december 2024
Antwoord van Batanaful Haircare
Dear Isabella,
Thank you so much for your wonderful review! 🌟 We're thrilled to hear that everything was perfect. Your support means the world to us, and we’re delighted to have met your expectations.
If you ever need anything, we’re just a message away. Looking forward to serving you again! 😊
Best regards,
The Batanaful Team
Got a response to my email and missing…
Got a response to my email and missing product sent within two days- thank you
22 december 2024
Antwoord van Batanaful Haircare
Dear Fiona,
Thank you so much for your kind review! 🎉 We’re thrilled to hear that you received your missing product quickly and that we could resolve everything to your satisfaction.
Your support and understanding mean the world to us, and we’re always here to help with anything you need.
Thanks again for being such a valued customer. 💛
Kind regards,
The Batanaful Team
I placed an order and...
I had ordered the wonder oil and there was a mix up with the order. I had mentioned it to them and they immediately sent out the wonder oil to me. They were wonderful and kind and they did not know how else to do to help me. I will definitely order from them again! This is the first time I am ordering the wonder oil and I cannot wait to try it! Thanks again! You're the best!
22 december 2024
Review zonder uitnodiging
Antwoord van Batanaful Haircare
Dear Dean,
Wow, thank you so much for your kind words and 5-star review! We're absolutely thrilled to hear about your positive experience with Batanaful.
We're especially happy that we could quickly resolve the mix-up with your order and get the Wonder Oil to you promptly. Our team is always dedicated to providing excellent customer service and ensuring our customers are happy.
We're also excited for you to try the Wonder Oil for the first time! We're confident you'll love its transformative effects on your hair.
We truly appreciate your support and look forward to serving you again in the future.
Warmly,
The Batanaful Team
P.S. We'd love to hear about your experience with the Wonder Oil once you've had a chance to try it. Feel free to share your thoughts or tag us on social media!
It lasts a long time only need a small…
It lasts a long time only need a small amount and 100% natural as I only wash my face and hair with distilled water also😄
27 december 2024
Antwoord van Batanaful Haircare
Dear Desmond,
Thank you so much for your review! We're thrilled to hear that you're loving our Batana Oil and that it's lasting you a long time.
It's true, a little goes a long way with this incredible natural oil! We're also happy to hear that it fits perfectly into your natural hair routine.
We appreciate your support and are delighted that you're enjoying the benefits of Batana Oil.
Warmly,
The Batanaful Team
I would like people that have brought…
I would like people that have brought this product
Tell me does it work or does it not
28 december 2024
Review zonder uitnodiging
Antwoord van Batanaful Haircare
Dear Steve,
We understand you're looking for feedback from other customers about Batana Oil.
While we appreciate your inquiry, we encourage you to explore the many reviews and testimonials on our Trustpilot page, where countless customers have shared their positive experiences with Batana Oil. You can also find helpful information and testimonials on our website and social media channels.
If you have any specific questions about Batana Oil or how it might benefit your hair concerns, please don't hesitate to reach out to our customer support team at support@batanaful.com. We're always happy to provide personalised advice and assistance.
We value your interest in Batanaful and hope to have the opportunity to earn your trust and satisfaction.
Sincerely,
The Batanaful Team
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.