Bathcenter Reviews 

It's always risky buying stuff like this online but the quality of all the products we bought (over £2000 worth) is superb.

Also, customer service have been fantastic and quick to respond to any queries I had (especially Ameena).

Highly recommend this company.

I honestly can’t fault BathCenter when it comes to ordering and delivery. The website is easy to use, the prices were very competitive, and the delivery was excellent and fast. From a purchasing point of view, everything felt smooth and professional.

Unfortunately, the products themselves have been a real disappointment, especially considering I paid for what was supposed to be one of the better options.

The Beaufort Biscay bath is out of shape. Once the legs were fitted and the bath levelled (as per instructions), the curved front corner sits out by around 4mm, even though it’s level along both walls. The bath panel supplied isn’t designed to be cut down in height, which makes this a big issue. This problem wouldn’t have been apparent until installation, yet the instructions state the bath cannot be returned once fitted, which feels very unfair.

On top of that, the bath waste supplied is not suitable for this bath. The bath itself is so thick that the waste thread simply isn’t long enough to tighten properly.

So while the ordering and delivery experience was excellent, the quality of the products, particularly for the price paid, has been extremely disappointing.

Excellent prices on a wide range of items, customer service top notch so far. Cannot wait to receive my items - I'll update then but am confident I will be pleased!

Waterproof shower panels. Delivery was a bit pricey but competitively priced panels and bad reviews of the other company made my choice. Through no fault of Bathcentre the package was damaged by the delivery company. A quick phone call told me not to accept it. I took photos also. Bathcentre quickly re sent a new order, going as far as to deliver it themselves. Perfect customer service. Would definitely use them again.

Communiciaton was fantastic. Item arrived and was packaged well. Fantastic service all around.

When we ordered our bath, the website stated a couple of days for delivery. We were contacted within 24 hours to say item was out of stock and unfortunately could not be delivered for about a month. We were given the opportunity to cancel with full refund, or wait. We decided to wait, and was contacted two weeks later to say our bath was now ready for delivery. We agreed a delivery date and our bath arrived around 8:30 am. We have had a follow up call to make sure everything was as expected. We were very pleased with the Bath centre. They could not have done more.

Items delivered promptly and all in good condition. I later realised that the basin I'd received was incorrect. It was very promptly replaced, even though it was a few months after delivery... yes my installation was a bit slow, but great customer service to realise an error had been made by their supplier. Thank you!

Delivery took forever to come, way beyond their advertised delivery times with no call or explanation from them.

After calling numerous times over a few days the delivery eventually arrived and was wrong. I sent all the items back and won't be using this company again.

Thank you to the Bathcenter for all the help given and advice for our new bathroom in November. I like the personal touch so went to the showroom and Barrys knowledge was brilliant. Great company to deal with and they gave a moneyback return on something unopened I did not use.. Would definitely recommend!!!

I purchased the Beaufort strengthened version of a standard rectangular shower bath. Haven't finished installing this but so far it looks promising. It is as they claim as structurally rigid as a metal bath. The base thickening is well thought out with a thinner circular band around the plug hole to permit use of Mc alpines top access shallow bath waste fitting, which has a high level outlet so this is an important feature to provide access for tightening the compression fitting on the outlet. It's quite heavy - 58kg so I was pleasantly surprised when the delivery guy helped me get it not just inside the building but upstairs to the location where I needed it.

I bought a bath with taps and waste. Had one bath, pulled the plug out and the chain broke. The link between plug and chain is flimsy/easily bent. I asked for a partial refund and they refused because I didn't photograph it. They deny it is a common problem. I have fixed with a keyring. Not an ideal finish.

I had to buy several things from bathcentre lately... and all I can say-it was easy, pleasant experience to deal with Ameena! Thanks for your assistance in swapping these bath tubs Ameena! 😉
Highly recommended company! Good luck! 🙌

I ordered some mermaid shower panels from Bathcenter, at a very good price. Due to several issues and delays with our bathroom fitting, I had to initially cancel my order and then reorder at a later date. Once the bathroom was finally fitted, I had a spare panel that I needed to return.

For both times of contacting bathcenter about this order, I received excellent customer service. They were very friendly and helpful, and resolved my issues very efficiently. I will definitely use them again in future.

Excellent products. Very helpful and informative staff.
Delivery arrived on time. Really pleased.

The process of ordering online was very easy and my new bath and bath panel were delivered within 2 working days. When I discovered I hadn't ordered the correct bath panel, due to confusion with the information on the Bathcenter web site, Ameena in customer services was very helpful and efficient and resolved everything. I am a very happy customer and would definitely use and recommend the Bathcenter again.

Bought a 20cm panel rad. Ordered online, though had to wait for a call to organise a delivery slot. Did come next day though, so good service.
Product was good quality.

Emailed a query and got a really fast response from Martin. Really happy with my new vanity unit!

Spoke to Melanie who was really helpful and helped me return an item that was the wrong size.

Awful customer service, ordered in September and paid in full to be told 1 radiator will take another 4 weeks. It is now November and still no radiator. No heating at all since September and no care whatsoever from the company. I have requested a callback from a manager and to log a complaint and been ignored. Called today as emails ignored, Ameena on the phone was rude, patronising and over talked! I would keep well away from this company!