Bathcenter Reviews 

151
•
TrustScore 4 uit 5

4,1

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Amazing customer service. Promptly answering my emails when I had product queries and then when I did order the products, they were delivered within 24 hours by a polite driver. Brilliant service.

Beoordeeld met 1 van de 5 sterren

Ordered and paid for item marked clearly as in stock next day said not in stock for 14 x days when I questioned this and the fact they mark same item in different colour in stock told they don't k... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Placed my order son Wednesday afternoon and received the bath the next day! Problem with bath panels (my fault) called Ameena from customer services who sorted everything efficiently and swiftly. Th... Toon meer

Beoordeeld met 5 van de 5 sterren

Just over 2 years ago we renewed our bathroom. Many of the items purchased were from the Bathcenter, Chesterfield. We are delighted with the products we chose. Recently, we found a small crack in the... Toon meer

Bedrijfsgegevens

  1. Badkamerinstallateur

Geschreven door het bedrijf

We have been supplying bathrooms to both Retail and Trade throughout the UK since 2005. Based in Chesterfield, Derbyshire, we are a family run business who value service above all else and now have a combined 40 years experience in the Bathroom retail and trade markets. We are able to sell just about anything which could be required to create the perfect bathroom.


Contactgegevens

4,1

Goed

TrustScore 4 uit 5

151 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Heeft 87% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 week

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4,1

Alle reviews

(151)

42 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

Really pleased

Really pleased, great communication as was able to arrange delivery day to suit my day off.
One of the few places I could find a 1650mm bath, very happy with all the items I bought.
Would highly recommend 👍

16 augustus 2024
Review zonder uitnodiging
Beoordeeld met 3 van de 5 sterren

Great prices but need to work on delivery communication

The website was easy to navigate and the prices were really competitive. Ordering was straight forward and had an email straight away which is always a bonus. However I was having to juggle work and delivery dates and not having no notification appart from a day (organised on phone) when it will arrive is no good. Managed to organise someone to wait in but the bath arrived before they could get there. Think they need in place ether a email or text system where you are notified an exact day and rough estimate of time. I would recommend due to there prices but just be aware of delivery.

15 augustus 2024
Review zonder uitnodiging
Logo Bathcenter

Antwoord van Bathcenter

Hi Sophie, I'm sorry to hear you were unhappy with our delivery service. We can always look at alternative couriers if the arranged delivery options don't work for you. Some items are delivered via our suppliers direct so we can't control their schedule but do also have our own couriers who do send tracking information. Thanks for the great feedback regarding our site and goods.

Beoordeeld met 5 van de 5 sterren

Excellence in every aspect

Excellent service from start to end, no pressure selling or shadowing you around the showroom, but all questions answered and very helpful staff both in the shop and over the phone. Delivery was on time, had to swap the bath and panel too which was easy and quick to do and swapped at no extra cost. The delivery man was excellent too and helped us carry the unit upstairs as was pre assembled

Can't fault and will definitely recommend to all.in the future

Many thanks for everything 🙏
Sarah & Chris

6 augustus 2024
Review zonder uitnodiging
Logo Bathcenter

Antwoord van Bathcenter

Thanks for the 5 star review Sarah and Chris, glad to hear you were satisfied with the service received by team here at Bathcenter!

Beoordeeld met 5 van de 5 sterren

We had an adapted package of bathroom…

We had an adapted package of bathroom ware . We had a clear and detailed quote which we accepted and paid . Goods were delivered promptly as arranged and everything packaged well . Excellent service.

19 juli 2024
Review zonder uitnodiging
Logo Bathcenter

Antwoord van Bathcenter

Thanks for the lovely feedback!

Beoordeeld met 5 van de 5 sterren

This company makes a refreshing change…

This company makes a refreshing change compared to ones we’ve used in the past as they are very efficient in what they do. We would definitely recommend and use them again. Thanks BATHCENTER!.

2 augustus 2024
Review zonder uitnodiging
Logo Bathcenter

Antwoord van Bathcenter

Thanks for your kind words!

Beoordeeld met 5 van de 5 sterren

My first order with them staff were…

My first order with them staff were very efficient specially when called me to arrange delivery date what suitable for me! And my delivery came on time and no confusion!!

23 juli 2024
Review zonder uitnodiging
Logo Bathcenter

Antwoord van Bathcenter

Thanks for the 5 star review! Glad to hear you had a smooth delivery.

Beoordeeld met 5 van de 5 sterren

pleasure to order with this company

pleasure to order with this company , fair priced fast and efficent service , kept well informed on order , would use again with confidence .

11 juli 2024
Review zonder uitnodiging
Logo Bathcenter

Antwoord van Bathcenter

Thanks for the lovely feedback!

Beoordeeld met 5 van de 5 sterren

Excellent sales and aftercare

The original purchase went well - everything as described, good quality products at good prices, supported by good communication about delivery. Everything was packaged really well, so no risk of damaged items. Unfortunately, the soft-close toilet seat mechanism failed after a few months, but after a very brief email exchange with Ameena, a replacement was on its way. Excellent original service and excellent after care!

11 juli 2024
Review zonder uitnodiging
Logo Bathcenter

Antwoord van Bathcenter

Thanks for the lovely feedback, pleasure to deal with you!

Beoordeeld met 5 van de 5 sterren

Flawless Customer Service

I was in a hurry - I talked to Ameena on the phone and she said she would check and get back to me - she did! It was out of stock though, however, 2 days later she phoned to tell me it was back.. now that is service! It was delivered in ample time for my needs and I can't fault the service nor the price.

Brilliant company

3 juli 2024
Review zonder uitnodiging
Logo Bathcenter

Antwoord van Bathcenter

Many thanks for your kind words!

Beoordeeld met 1 van de 5 sterren

Items advertised as in stock but actually are not causing delays to renovation projects

Ordered a bath 2 weeks ago that was advertised as in stock. Received an email a number of days later saying that the bath was out of stock for 1 week. I followed up 1 week later to be told the bath is still out of stock however, the bath is available with the chrome waste. Could you not just deliver the bath with the chrome waste in the meantime and deliver the white waste when it is in stock to not further hold up my bathroom renovation?
I have again tried to call BathCenter and no-one answers and the number diverts to a mobile phone voicemail?!?!? How unprofessional?
I have just gone on the website and the exact bath I need is still advertised as available for delivery and allows me to go to checkout.
How can you be this dishonest to make a customer pay for something only to tell them a number of days later that it is in fact not available?

21 juni 2024
Review zonder uitnodiging
Logo Bathcenter

Antwoord van Bathcenter

Good Afternoon, please accept our apologies for the delay with your order. We can see this was ordered 10 days ago and you were informed within 24hrs of the delay. I'm sorry the bath has unfortunately just gone over the eta of 1 week. I also apologise for you not being able to reach us by telephone, as we are a small business, we are not always able to answer all calls but as you know, we do call our customers back. As advised during our call earlier, the bath is due to us today and so we will be in touch to discuss delivery shortly. Sorry for any inconvenience caused.

Beoordeeld met 5 van de 5 sterren

Excellent service

Excellent service and communication, extremely fast delivery, literally within 2 days even though I ordered at 11pm, always kept updated with emails. Would definitely use again.

12 juni 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

New Bathroom

I always try and use local companies where I can and I’m really glad I chose Bath Centre.

Excellent service from start to finish.

Ameena and her team couldn’t have been any more helpful if they tried.

I went to them with another quote I had and they were able to source everything the same and matched it straight away.

Highly recommend them and my Plumber is now going to be using them.

10 juni 2024
Review zonder uitnodiging
Logo Bathcenter

Antwoord van Bathcenter

Thanks for the lovely feedback, pleasure to deal with you.

Beoordeeld met 5 van de 5 sterren

A maissive thank you to Ameena and the…

A massive thank you to Ameena and the team at Bathcenter. We had difficulties with our bathroom fitters and needed to postpone delivery of our Aruba bath twice. Bathcenter were so accommodating and helpful. They took the stress out of a very stressful situation. The Aruba bath is wonderful and at a great price. We are extremely happy customers!

29 mei 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Ordered Saturday

Ordered Saturday, arrived Tuesday, received txt message with delivery window, had phone call 20 mins before delivery, great service, would order from bath centre again

21 mei 2024
Review zonder uitnodiging
Beoordeeld met 4 van de 5 sterren

Issue resolved as expected

I can't comment on our shower door, as this hasn't been installed as yet but the customer service has been good so far at resolving some issues I had with shower trays. Ameena and Mandy have both been very helpful and the matter was resolved as expected.

13 mei 2024
Review zonder uitnodiging

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