My rating is for the hope in your product, especially with all the scams and dishonest promotions of these same products. My final rating will be determined by the effectiveness of your product. I don... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I've been using a Hydromax 7 wide boy for a month. I purchased a HydroXtreme 6 thinking the H7WB a bit big & wanted to try the hand bulb. I took the HX6 out of the wrap & saw it was too small. Ema... Toon meer
Thank you Bathmate for providing a quality product, great service and shipping. I had been looking at these for a while and wish I would have bought one sooner. Anyone thinking about pumping should gi... Toon meer
Bedrijf heeft geantwoord
Great experiencie! The product was delivered on time without any issues. Moreover, I was constantly reminded about the delivery process. Hence, I was able to track its location daily ( this was an ove... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Discover an effective approach to penis enlargement with Bathmate ✅ The world’s best-selling penis pump ✅ Free Shipping ✅ Real Results ✅ & Guaranteed Satisfaction ✅ Buy direct today! ✅
Contactgegevens
Verenigd Koninkrijk
- bathmatedirect.com
4,1
Goed
170 reviews
Heeft 91% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
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Excellent
Website was easy to navigate, communication was clear and the delivery was quick. A great experience overall.
14 november 2025
Antwoord van Bathmate
Hi David
Thank you for your wonderful feedback! We’re glad to hear the website was easy to navigate, our communication was clear, and your order arrived quickly. We’re thrilled you had a great experience overall, and we’re always here if you need anything else
Smooth process start to finish.
13 november 2025
Antwoord van Bathmate
Hi Joseph
Thank you so much for your review! We're delighted to hear the process was smooth from start to finish. If you ever need anything else, we're always here to help.
I have been using bathmate pumps for…
I have been using bathmate pumps for several years started with the Hercules and our grew it moved onto the hydromax9 and outgrew that too I now have the hydroxtreme11 and have outgrown that one too, I would like bathmate to do a larger sized model than the 11, my penis is now enormous after pumping, some reviews say the gains don't last but mine definitely have and I want to go longer and thicker so come on bathmate create a larger hydroxtreme model for us
30 oktober 2025
Review zonder uitnodiging
Antwoord van Bathmate
Hi Andrew
Thank you for sharing your long-term experience with Bathmate! We’re thrilled to hear about your progress and that our pumps have continued to support your journey over the years. It’s great feedback like yours that helps us improve and innovate — we’ll be sure to pass your suggestion for a larger HydroXtreme model on to our development team. We truly appreciate your loyalty and enthusiasm for Bathmate!
My birthday gift to myself
Ease of ordering and the large amount of information you provide.
21 oktober 2025
Antwoord van Bathmate
Hi Tommy
Thank you so much for choosing us to be part of your birthday celebration! We’re delighted to hear that you found the ordering process smooth and the information helpful. Enjoy your purchase
Rude, unfair and unprofessional
I ordered the Bathmate extreme and I have a legitimate bank account, a good credit score and for some reason my order was flagged for fraud and cancelled. When I responded saying that was incorrect, I got no response and simply told my order was cancelled. It is highly unprofessional and disappointing that the most simple aspect of being a customer could not be fulfilled by he. I was so excited to receive my item. Highly disappointed, would not recommend.
10 oktober 2025
Antwoord van Bathmate
Hi Jeff,
We’re very sorry for the frustration you experienced with your recent order. Orders that are flagged for potential fraud are automatically cancelled as a safety measure — this helps protect both our customers and our business from unauthorized transactions. We completely understand how disappointing this must have been, especially when you were excited to receive your Bathmate HydroXtreme.
Our response was delayed as our team was out of office over the weekend, but we have since replied to your message and confirmed that you’re welcome to place a new order. If it’s flagged again, we’ll be happy to manually verify the details and push it through right away.
We truly appreciate your patience and understanding, and we’d love the chance to make this right for you. Please reach back out to our support team if there’s anything else we can do to help.
Kind regards,
The Bathmate Team
Too many emails before product has even…
Too many emails before product has even shipped.
16 oktober 2025
Antwoord van Bathmate
Hi Jonathan,
We’re truly sorry for the number of emails you received before your order even shipped. That’s not the experience we want for our customers. We understand how frustrating that can feel and appreciate you bringing it to our attention.
We’re reviewing our communication process to make sure future updates are helpful without being overwhelming. Thank you for your patience and for giving us the chance to make things right.
Kind regards,
The Bathmate Team
Bad refund service
The review is more about the service than the product itself. The refund policy is misleading in a way that shipping the product back costs as much as the product if not more by checking estimates from different shipping companies. So you buy a product with a safety of mind thinking you can return it if it doesn't work properly but ending up realizing it's not the case as shipping to uk from Canada would end up costing as much as the product itself. You end up paying for a product that you will not use.
4 oktober 2025
Antwoord van Bathmate
Hello,
We’re really sorry to hear about your experience and completely understand your frustration regarding the return process. We never want our customers to feel misled or disappointed. Our refund and return policy is designed to ensure safety for both our customers and our business — especially with international orders and payment verification.
Unfortunately, shipping costs from certain countries (like Canada to the UK) can indeed be high, and we’re actively looking into ways to make this clearer and more manageable for customers in the future.
We’d love the opportunity to make things right — please reach out to our support team at support@bathmatedirect.com so we can review your case personally. In some situations, we can also offer a discount on a repurchase or alternative solution to help offset the inconvenience.
Thank you for taking the time to share your feedback — it really helps us improve.
Kind regards,
The Bathmate Team
On to second pump.
I owned a hydro for about a year and trained daily with it, its a great product and works well. unfortunatly it failed and the top broke off. I just ordered a new one.
3 oktober 2025
Antwoord van Bathmate
Hi
Thanks so much for your review and for being a dedicated Hydro user — we really appreciate your continued support. We're sorry to hear your previous pump broke, but we’re glad to know you’ve already picked up a new one and are still enjoying your training.
Just a quick note — all Bathmate products come with a 2-year warranty, so if you ever have any issues in the future, our team will be happy to help. Thanks again for choosing Bathmate and for sharing your experience!
Support is meh
Still struggling to get support information with all product issues after a week. I guess I will have to ask for refund
15 september 2025
Antwoord van Bathmate
Hello,
Thank you for your patience and for contacting our support team. We’re very sorry for the delay and frustration this situation has caused. We wanted to let you know that your replacement parts have already been sent over, and you should receive them shortly.
If there’s anything else you need or any further issues arise, please don’t hesitate to reach back out — we’re here to help until everything is resolved.
Kind regards,
The Bathmate Team
Cancelled order
My order was cancelled without any notification ore email sent by your sales dept. My order was flagged as a false purchase according to your sales dept.
I had to figure out on my own that why was my order cancelled, your team was not of any help.
7 september 2025
Antwoord van Bathmate
Hello,
Thank you for sharing your feedback and for reaching out to our support team. We’re very sorry for the frustration this caused. To keep our customers and our business safe, we sometimes have to cancel orders flagged as potentially fraudulent — but we understand this can be inconvenient when a legitimate order is affected.
We’d be happy to make this right for you by providing a discount so you can place a new order. Please reach out to us at support@bathmatedirect.com or reply to this message so we can send you your discount code right away.
Kind regards,
The Bathmate Team
Hand Pump Unreachable
Well the delivery was timely considering the distance, however the way the unit was packaged makes it unusable. The hand pump bulb was shoved so far up the tube that extracting it will damage the pump.
I'd like to return the item.
3 september 2025
Antwoord van Bathmate
Thank you for taking the time to share your feedback. We’re very sorry to hear about the issue with your order — that’s certainly not the experience we want for our customers.
Please contact our support team at support@bathmatedirect.com or reply to this message with your order details, and we’ll be happy to arrange a replacement or find a solution right away. We truly appreciate your patience and the chance to make this right.
Confidence
The process from beginning to end was easy. I’m looking forward to having more confidence in the bedroom.
10 september 2025
Antwoord van Bathmate
Thank you so much for sharing your experience! We’re thrilled to hear that the process was easy from start to finish. Wishing you all the best as you enjoy your new Bathmate and the confidence that comes with it. If you ever need any support, we’re always here to help.
Antwoord van Bathmate
Thank you so much for your review! We’re delighted to hear you’re enjoying your Bathmate Max — your feedback means a lot to us. If you ever have any questions or need support, we’re always here to help.
A quality product and great service.
My experience purchasing my Bathmate hydro pump was excellent. Based upon the information provided to choose the right size pump I am very happy that I chose correctly. I highly recommend the Bathmate Hydromax for anyone considering the purchase of a vacuum erectile device.
4 september 2025
Antwoord van Bathmate
Thank you so much for your kind words and for sharing your experience! We’re thrilled to hear that the information helped you choose the right size and that you’re happy with your Bathmate Hydromax. Your recommendation truly means a lot to us.
If you ever have any questions or need further assistance, please don’t hesitate to reach out — we’re always happy to help!
Easy to order the product and they…
Easy to order the product and they explained their product wellon their site.
29 augustus 2025
Antwoord van Bathmate
Hi
Thank you for your review! We’re glad to hear you found the ordering process easy and that our site explained everything clearly. Enjoy your Bathmate!
Antwoord van Bathmate
Hi
Thank you for sharing your feedback. We’re sorry to hear that the packaging was damaged during delivery. Please rest assured this won’t affect the quality or performance of your Bathmate. If anything inside was damaged, our support team can help with a replacement—Please contact us at support@bathmatedirect.com
All the best, Bathmate
Fast shipping great product
20 augustus 2025
Antwoord van Bathmate
Hi Willie
Thank you for your feedback! We’re glad to hear your order arrived quickly and that you’re happy with your Bathmate.
All the best, Bathmate
I did read a lot of reviews before I…
I did read a lot of reviews before I commented to the purchase. Not only reviews thru Bathmate, articles online also. One article compared bathmate to extenders, which to me look more difficult to use than a bathmate.
14 augustus 2025
Antwoord van Bathmate
Hi Gary
Thank you for taking the time to share your experience! We're glad to hear that you did thorough research before making your purchase — it's always wise to explore different options and reviews.
We agree that ease of use is an important factor, and we're pleased to hear that you found Bathmate to be a more practical choice compared to other alternatives. If you ever have any questions or need support along the way, our team is always here to help.
Thanks again for choosing Bathmate and being part of the community!
Best regards,
Stressful experience
My order went to the USPS pompano beach Florida, my address was Margate Florida and the company did try make right
31 juli 2025
Antwoord van Bathmate
Hi Trenton
Thank you for your feedback, and we truly appreciate you giving us the opportunity to make things right. We sincerely apologize for the mix-up with your order being sent to the wrong location.
We’re glad we were able to connect with you and work toward a resolution, and we appreciate your patience and understanding throughout the process. If there's anything more we can do to assist or improve your experience further, please don’t hesitate to reach out.
Thank you again for your support!
Easy shopping experience.
30 juli 2025
Antwoord van Bathmate
Hi Scot
Thanks for the great feedback! We're glad your shopping experience was easy—that’s exactly what we aim for. If you need anything else, we’re always here to help.
All the best, Bathmate
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