Great experience overall. The management team was spot on—very proactive in taking care of the situation and making sure everything moved forward smoothly. Their support and responsiveness really made... Toon meer
Bedrijf heeft geantwoord
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I’ve made two bathrooms with them and their designer are really good and helpful. Also post-sales support is amazing and very friendly. Special thx to Sammie
Bedrijf heeft geantwoord
Bathroom by Design, was one of the best decisions we made when it come to our house renovations. From the initial meeting with Chris in Richmond through to delivery was perfect. The 3d designs and art... Toon meer
Bedrijf heeft geantwoord
Good pricing, great sales. The big let down is the shocking after sales service and very cheap and poor quality products they sell from a manufacturer called EastBrook. Avoid the brand at all costs!... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
With over 25 years’ experience in designing and supplying the UK’s finest bathrooms, as well as over £5 million of stock waiting to be dispatched for next day delivery, we are hugely passionate about helping customers create the bathroom of their dreams. Our website includes an extensive range of market leading bathroom products, including traditional, contemporary and designs led styles, perfect for all requirements and budgets. With industry leading design technology, our professional designers can create amazing bathroom layouts and visualisations in real time, allowing for a 3D walk around experience using the very latest VR software. We currently have 3 experiential showrooms within the UK, with over 100 bathroom suites on display.
Contactgegevens
Lower Mortlake Road 136-138, TW9 2JZ, London, Verenigd Koninkrijk
- bathroomsbydesign.com
4,3
Uitstekend
195 reviews
Heeft 57% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 maand
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I highly recommend Bathroom by Design…
I highly recommend Bathroom by Design for anyone looking to create their dream bathroom. Rupert at the Brentford branch was absolutely exceptional and his customer service is just top class. He supported us designing three bathrooms during our house renovations and we cannot thank him enough. It was such a smooth process where we came with some ideas and Rupert was able to guide us and make great recommendations that we couldn't have thought about ourselves - we love the end result.
Thank you for all your help and support. I would not hesitate to recommend you and your team to friends and family!
22 augustus 2022
Review zonder uitnodiging
Antwoord van BathroomsByDesign
Good morning,
Thank you for taking the time to leave such a positive review of your experience with Rupert. We are thrilled to hear that he was able to provide you with such excellent service and that you love the end result!
At BathroomsbyDesign, we take pride in providing our customers with exceptional service, and it's always gratifying to hear that our efforts are paying off.
Thank you for choosing BathroomsbyDesign and for sharing your positive experience and look forward to serving you again in the future.
Best regards,
BathroomsbyDesign
I highly recommend bathroom by design…
I highly recommend bathroom by design for anyone looking to create their dream bathroom. Stuart at the Richmond branch has been exceptional and his customer service is just top class. Stuart thank you so much for all your help and for being so accommodating with our requests even though it was long after our bathrooms were purchased. You have been so professional and helpful and always willing to provide excellent customer services. You have also been very easy to contact and made us feel at ease to reach out to you, which is very rare in the industry at the moment.
We are happy to let you know that our bathrooms are now fully complete and we cannot wait to use them!!
Once again thank you for all your help and support. I would not hesitate to recommend you and your team to friends and family as the quality of your products and more so the care we received is above any other company we have used in our renovation journey.
8 augustus 2023
Review zonder uitnodiging
Antwoord van BathroomsByDesign
Good morning,
Thank you for taking the time to leave such a positive review of your experience with Stuart. We are thrilled to hear that he was able to provide you with such excellent service.
At BathroomsbyDesign, we take pride in providing our customers with exceptional service, and it's always gratifying to hear that our efforts are paying off.
Thank you for choosing BathroomsbyDesign and for sharing your positive experience and look forward to serving you again in the future.
Best regards,
BathroomsbyDesign
A good and professional place
A very good and professional place. They sketch up your bathroom design in an app using your actual sizes and all the products that you choose. It was very useful. I could immerse myself into my future bathroom using a VR set that they provided. It also helped my builders to see what I am asking them to create. I had a few replacement asks and they have been dealt with smoothly and promptly. All the products were offered at the price lower than on the market. I checked each of them. Really pleased with my experience.
11 juli 2023
Review zonder uitnodiging
Antwoord van BathroomsByDesign
Good morning,
Thank you for taking the time to leave such a positive review of your experience. We are thrilled to hear that he was able to provide you with such excellent service.
At BathroomsbyDesign, we take pride in providing our customers with exceptional service, and it's always gratifying to hear that our efforts are paying off.
Thank you for choosing BathroomsbyDesign and for sharing your positive experience and look forward to serving you again in the future.
Best regards,
BathroomsbyDesign
We installed 3 bathrooms and in general…
We installed 3 bathrooms and in general very good quality products including custom made shower trays and enclosures. Would recommend.
6 juli 2023
Review zonder uitnodiging
Antwoord van BathroomsByDesign
Hi Ben,
Thank you for leaving such a positive review of your experience, we're thrilled to hear that you were pleased with our sales and design services. We'll be sure to pass on your kind words to the rest of the BBD team.
We appreciate your comments and look forward to serving you again soon.
Kind regards,
BathroomsbyDesign
bathroom renovations
I have recently had my bathroom redesigned, I am so happy with the results!
I am quite sceptical when it comes to the designs that companies provide but it came out exactly like it! I will be getting my en-suite done next year with these
23 juni 2023
Review zonder uitnodiging
Antwoord van BathroomsByDesign
Hi Archie,
Thank you for leaving such a positive review of your experience, we're thrilled to hear that you were pleased with our sales and design services. We'll be sure to pass on your kind words to the rest of the BBD team.
We appreciate your comments and look forward to serving you again soon.
Kind regards,
BathroomsbyDesign
I honestly can't fault my experience…
I honestly can't fault my experience with Bathrooms By Design, it all started when I messaged online and spoke to a real person which assisted me throughout the process.
When I went into the Brentford showroom, I was amazed at the quality of displays which helped me no end in designing my bathroom.
They created such a bespoke design using VR software which really helped me visualizer the creation. I can't recommend them enough, I want to get another bathroom so I can use them again!
23 mei 2023
Review zonder uitnodiging
Antwoord van BathroomsByDesign
Hi Matthew
Thank you for leaving such a positive review of your experience, we're thrilled to hear that you were pleased with our sales and design services. We'll be sure to pass on your kind words to the rest of the BBD team.
We appreciate your comments and look forward to serving you again soon.
Kind regards,
BathroomsbyDesign
Disappointed
I have ordered 3 bathrooms now from the Richmond BBD Store. My experience for the two just ordered with one member of the team has not been good. The comments on other reviews totally resonate. What is making things worse is since my original feedback posted on here I have been asked to remove or edit my review 3 times as it appears the company are unhappy with my feedback. Design experience is usually good but it goes downhill from there. Wrong measurements used, items didn’t fit, delivery team can’t match items to the order at distribution time, so frequently items are not delivered on time, left off pallets, or items are duplicated. They require multiple chasers, no response to phone calls, which incidentally go via a central reception who don’t speak to the team, slow response to emails, delivery team not personable. My bathrooms look great but through no real hard work on their side, and all due to my design choices and my builders hard work. At best get them to design then walk away and spend nothing.
10 mei 2023
Review zonder uitnodiging
Antwoord van BathroomsByDesign
** Latest response 22.5.23 / 2.30pm. **
Good afternoon Jo,
Many thanks for your time on the call earlier this afternoon. Apologies again for the issues that you faced recently. As mentioned, we're working hard to ensure that all customers receive a great, memorable experience.
Many thanks,
Bathrooms by Design
** Initial response **
Good morning Jo,
Thank you for taking the time to leave your feedback with us. We value all ratings as it helps us to understand what went well and what needs improvement. Based on the review you have posted, I would like to apologise for the delay in responding, as well as the specific issues you have faced regarding incorrect measurements and customer experience responses.
We value the experience we provide all of our customers and I’m sorry to hear the issues that you faced.
Please can you provide us with your order number and we’ll look into this further? Once we receive this, we will be in touch to discuss further. We are determined to get your issues resolved and are hopeful of turning your negative experience into a positive one!
Kind regards,
Bathrooms by Design
Should have read the Trust Pilot…
Should have read the Trust Pilot reviews before !
Chipped Basin and display piece was sent, white color ordered and received completely off white due to its age or being in display…Replacement ordered. Bad customer service, one person says, it will take some time to get the replacement, second person says, it’s in stock..nothing made sense...but it took its own time of weeks.!
Received after 8 weeks, WRONG ITEM/ Design and WRONG size which did not fit. Told them not required please take it back and refund for all this chaos and mess…they said they can refund £50; told them to keep it and don’t do any favours..! No remorse on any mistakes.
And it’s not they are cheap, not at all..!
Received different shade/ colour floor tiles of same lot, they said customer should check within 5 days if there is a problem…Builders will open the boxes when they will do the work, not just open it and check the colours ..!
And overall, a forgetful and bad experience.!
Not recommended.
16 mei 2023
Review zonder uitnodiging
Antwoord van BathroomsByDesign
Unfortunately we can not take responsibility for damages after 8 weeks. Basin was reported damaged 8 weeks after delivery. As a goodwill gesture we offered £50 or a replacement item at a hugely reduced cost.
We do explain to all customers to check items for damages within 48 hours for this reason. It is not fair to expect BathroomsbyDesign to take accountability or liability for items when they are on a customers building site for over 2 months.
Don't go anywhere near them
Don't go anywhere near them. Two weeks after receiving an incomplete delivery my fitter onsite is still waiting for an essential part and meanwhile we have no bathroom. They sent the fitter the wrong design and designed a project that didn't comply with electrical safety regulations. Failed to spot obvious problems etc. I could say more, but overall very poor service.
3 mei 2023
Antwoord van BathroomsByDesign
Good morning Steve,
Thank you for taking the time to leave your feedback with us. We value all ratings as it helps us to understand what went well and what needs improvement. Based on the review you have posted, I would like to apologise for the delay in responding, as well as understand the specific issues you have faced regarding regulation and design.
We value the experience we provide all of our customers and I’m sorry to hear the issues that you faced.
Please can you provide us with your order number and we’ll look into this further? Once we receive this, we will be in touch to discuss further. We are determined to get your issues resolved and we are hopeful of turning your negative experience into a positive one!
Kind regards,
Bathrooms by Design
The most incredible service
The most incredible service. Ben in the fulham showroom went above and beyond to help us to create the best bathroom. And josh at the warehouse in Brentford was so polite and helpful.
21 april 2023
Review zonder uitnodiging
Antwoord van BathroomsByDesign
Hi Nirja
Thank you for taking the time to leave such a positive review of your experience with Ben and Josh. We are thrilled to hear that he was able to provide you with such excellent service.
At BathroomsbyDesign, we take pride in providing our customers with exceptional service, and it's always gratifying to hear that our efforts are paying off. We will be sure to pass on your kind words to the team.
Thank you for choosing BathroomsbyDesign and for sharing your positive experience. We truly appreciate your recommendation and look forward to serving you again in the future.
Best regards,
BathroomsbyDesign
We have worked with Nina at Bathrooms…
We have worked with Nina at Bathrooms by Design on several bathroom projects and would not hesitate to recommend her. Nina is professional, organised, her customer service is excellent, and is a pleasure to work alongside. The designs and visuals that Nina creates are beautiful and functional, always very clear, and they pay attention to every detail. She’s extremely knowledgeable about bathroom layouts, products and the quality of different brands. Her advice and aesthetics always result in a beautiful bathroom. We really enjoy working with Nina and we look forward to working with her in the future
1 april 2023
Review zonder uitnodiging
Antwoord van BathroomsByDesign
Good morning,
Thank you for taking the time to leave such a positive review of your ongoing experience with Nina in our Fulham showroom. We are thrilled to hear that she was able to provide you with such excellent service.
At BathroomsbyDesign, we take pride in providing our customers with exceptional service, and it's always gratifying to hear that our efforts are paying off. We will be sure to pass on your kind words to Nina.
Thank you for choosing BathroomsbyDesign and for sharing your positive experience. We truly appreciate your recommendation and look forward to serving you again in the future.
Best regards,
BathroomsbyDesign
Worst Experience
if there were an option to give them 0 stars, I would have done that. worst company to deal with. it's been over a year and they did not deliver my order in completely. customer service is rubbish and nobody wants to own anything in the company. never use this company.
12 april 2023
Review zonder uitnodiging
Antwoord van BathroomsByDesign
Good morning Arslan,
Thank you for taking the time to leave your feedback with us at Bathrooms by Design. We value all ratings as it helps us to understand what went well and what needs improvement. Based on the review you have posted, I would like to apologise for the delay in responding.
We value the experience we provide all of our customers and I’m sorry to hear the issues that you faced regarding your incomplete delivery.
Please can you provide us with your order number and we’ll look into this further? Once we receive this, we will be in touch to discuss how we can resolve your issue. We are hopeful of turning your negative experience into a positive one.
Kind regards,
Bathrooms by Design
We’ve had a great experience dealing…
We’ve had a great experience dealing with Bathroom By Designs. In particular Ben has been very attentive to our clients design requirements. I found the process from inception to design to delivery of products streamlined and immaculately coordinated. This is in large part due to Ben at Fulham’s hard work and attention to the fine details
27 maart 2023
Review zonder uitnodiging
Antwoord van BathroomsByDesign
Hi Ali
Thank you for taking the time to leave such a positive review of your experience with Ben. We are thrilled to hear that he was able to provide you with such excellent service.
At BathroomsbyDesign, we take pride in providing our customers with exceptional service, and it's always gratifying to hear that our efforts are paying off. We will be sure to pass on your kind words to Ben.
Thank you for choosing BathroomsbyDesign and for sharing your positive experience. We truly appreciate your recommendation and look forward to serving you again in the future.
Best regards,
BathroomsbyDesign
Avoid at all costs
Having been persuaded to delete our original negative review of the Fulham branch following non-existent after sales service, as well as poor communication during the design phase, in order to wait for installation and give them a chance to redeem themselves, unbelievably they’ve managed to mess that up too.
We have a toilet that doesn’t fit, they ordered a shower screen that was the wrong size, we paid for 5 aurora lights and 2 turned up in different colours, the grouting wasn’t delivered, we paid for 4 transformers and 2 were delivered.
What makes it infinitely worse is that they do not respond to emails attempting to rectify the situation.
It’s a complete car crash - avoid at all costs.
Update:
Almost October now and we still don’t have the bathroom we designed, installed. Almost a year later!
20 maart 2023
Review zonder uitnodiging
Antwoord van BathroomsByDesign
Good morning James,
Thank you for taking the time to leave your feedback with us at Bathrooms by Design. We value all ratings as it helps us to understand what went well and what needs improvement. Based on the review you have posted, I would like to apologise for the delay in responding.
We value the experience we provide all of our customers and I’m sorry to hear the issues that you faced, including customer service and incorrect products being delivered.
Please can you provide us with your order number and we’ll look into this further? Once we receive this, we will be in touch to discuss how we can resolve your issues, in the hope of turning your negative experience into a positive one!
Kind regards,
Bathrooms by Design
Bathroom by Design Service
We met Chris in Richmond who was tasked in helping us with some bathroom designs. He was prepared when we arrived and able to take us through the different options. Excellent knowledge of products and was able to suggest ideas that we had not though of before. The way in which designs are accessible via the app is excellent and would easily recommend Chris / BathroomsbyDesign to anyone struggling with design ideas! Thank you Chris.
25 februari 2023
Review zonder uitnodiging
Antwoord van BathroomsByDesign
Good morning,
Thank you for taking the time to leave such a positive review of your experience with Chris. We are thrilled to hear that he was able to provide you with such excellent service.
At BathroomsbyDesign, we take pride in providing our customers with exceptional service, and it's always gratifying to hear that our efforts are paying off. We will be sure to pass on your kind words to Chris.
Thank you for choosing BathroomsbyDesign and for sharing your positive experience. We truly appreciate your recommendation and look forward to serving you again in the future.
Best regards,
BathroomsbyDesign
Great experience!
Ben recently helped me with my bathroom renovation. From start to finish, working with him was really straight forward - he was always contactable, helpful and knowledgeable, offering really good advice. The programme they used to show the design of the bathroom was really useful and my bathroom now looks almost identical to it. The price was competitive and the turn around time was also very fast. I processed a return of one of the items (as I no longer needed it) and that was straight forward too. I also popped into the Fulham store on a day when Ben wasn't there and his colleague was also super helpful and very happy to help me out. Thanks Ben and BathroomsByDesign- I have already recommended you to a colleague!
31 januari 2023
Review zonder uitnodiging
Antwoord van BathroomsByDesign
Hi Paige,
Thank you for taking the time to leave such a positive review of your experience with Ben. We are thrilled to hear that he was able to provide you with such excellent service and that our design technology was so accurate for you!
At BathroomsbyDesign, we take pride in providing our customers with exceptional service, and it's always gratifying to hear that our efforts are paying off.
Thank you for choosing BathroomsbyDesign and for sharing your positive experience. We truly appreciate your recommendation and look forward to serving you again in the future.
Best regards,
BathroomsbyDesign
After sales service
We used BBD a few times and our experience are above our expectation. The staff from the Richmond branch are brilliant and very friendly. We felt very welcome. Not every time everything going to plan so we needed to contact the after-sales team where we found very professional people who understand our needs and sorted all our problems. This small company really puts their customers at the centre of all its decisions. For our next project, we will use them again.
31 januari 2023
Review zonder uitnodiging
Antwoord van BathroomsByDesign
Hi Ivo,
Thank you for taking the time to leave such a positive review of your experience with the Richmond showroom. We are thrilled to hear that they were able to provide you with such excellent service.
At BathroomsbyDesign, we take pride in providing our customers with exceptional service, and it's always gratifying to hear that our efforts are paying off.
Thank you for choosing BathroomsbyDesign and for sharing your positive experience. We truly appreciate your recommendation and look forward to serving you again in the future.
Best regards,
BathroomsbyDesign
I highly recommend Batroomsby Design
I highly recommend Batroomsby Design, they are by far the most professional business I have worked with on my house re-decoration. I had 3 bathrooms designed and all parts and stock has been of a top quality and always on time. The advice and assistance I have received during the process has been excellent. We had few little issues to be dealt with and the help we received from Saida, Rubi and Chris is something we can't praise enough. This is what a true and excellent customer service is about. Thank you, it has been a real pleasure working with you!
18 januari 2023
Review zonder uitnodiging
Antwoord van BathroomsByDesign
Hi Iga,
Thank you for taking the time to leave such a positive review of your experience with Saida, Rubi and Chris. We are thrilled to hear that they were able to provide you with such excellent service.
At BathroomsbyDesign, we take pride in providing our customers with exceptional service, and it's always gratifying to hear that our efforts are paying off.
Thank you for choosing BathroomsbyDesign and for sharing your positive experience. We truly appreciate your recommendation and look forward to serving you again in the future.
Best regards,
BathroomsbyDesign
Consistently fantastic service
A consistently fantastic service! The team are incredibly knowledgable with excellent attention detail - I couldn’t recommend any more!
3 december 2022
Review zonder uitnodiging
Antwoord van BathroomsByDesign
Good morning Riyan,
Thank you for taking the time to leave such a positive review of your experience.
At BathroomsbyDesign, we take pride in providing our customers with exceptional service, and it's always gratifying to hear that our efforts are paying off.
Thank you for choosing BathroomsbyDesign and for sharing your positive experience. We truly appreciate your recommendation and look forward to serving you again in the future.
Best regards,
BathroomsbyDesign
What great customer service
What great customer service! Thank-you very much Maryam and Paul (from the warehouse) for acting so quickly and pulling together the urgent items I need for the builders so they can start working today. Much appreciated. We bought a beautiful bathroom for the loft (we bought another one last year) which needs fitting before Xmas and this has got us off to a great start. Simon
21 november 2022
Review zonder uitnodiging
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