Bathsupermarket Reviews 

Avoid. Terrible customer service.

This is the third time we have used them - I don't often ever write reviews but I have never experienced customer service and professionalism of this standard - nothing was to much effort- quality product and a very very respectable price - thank you for the prompt delivery and for helping us when we got stuck - if only all companies did the same

Excellent company! I’ve ordered from them before and once again they’ve been fantastic. The delivery was incredibly fast, the bathroom products were excellent quality, and everything arrived exactly as described and well packaged. I wouldn’t hesitate to recommend them and will definitely be ordering from them again in the future!

I have been using this company for a number of years now and I can't fault them at all, they are very reasonably priced and the quality of the goods and service is absolutely fantastic, I will not use any other company

20/05/2026 Item arrives, damaged, bent and twisted. Reported straight away and LUKE (useless waste of time) requests photo evidence. He then offers me a partial refund to keep broken item😂😂. I repack item to be “collected” and insist I want full refund. I’m then asked for email address to sort out item return, and get sent a printable DPD label. Every shop I go to then tells me that will never work because of the parcel size!!! Phone company and inform them of issues and they hint of collection AGAIN!!!
21/05/2026 Offered £70 refund to keep broken item😂😂 or they will come and “collect” next day. Tell them to collect item, and are now offered a replacement item when they collect the broken one. LUKE’S persistent!!!! I refuse AGAIN and ask him to collect and full refund. Now I’m offered a parcelforce label and to sort out the return myself. Insist AGAIN that I want full refund and collection.
26/05/2026 Nearly a week later, no communication from company and my calls are just ringing out all the time (screened). Then out of the blue they answer a call and a new person CHARLIE (Luke’s equal!!!). Tell her what’s been going on and she goes to sort issue with her manager. She comes back to me and asks when they can come to COLLECT!!! and I give them two dates. I get no response and at this point they go totally dark and there’s no more communication.
They now have all my money for the item and I have something, that I believe left there place broken. The box had no damage and the polystyrene inserts were all in place.
28/05/2026 I request PayPal to step in (look at my review on their help!!!) and they tell me I must return the item at my cost!!! That cost I will never get back from these crooks or from paypal, so this is why I had to write this review!!!!
Please, before you purchase anything from this bunch of unhelpful, money grabbing scum, read all the reviews on what happens as soon as you encounter an issue!!!!!! I have kept every email and if they want to challenge anything I’ve written they can CONTACT me, I will definitely respond. Remember the names, LUKE and CHARLIE, the customer service that every consumer doesn’t DESERVE!!!
I will update this review if anything happens, but the title of this review sums this lot up FACELESS COWARDS!!!!!!!

Shocking I have sent numerous emails but no response. Staff have given false information and then when questioned it was all denied. The onelybreoly was that I need to read the policy.

Great service from Charlie and the team who turned around what could have been a problematic situation. The bath I ordered was not in stock so I had to order it from another supplier. But rather than the rest of the items being delayed, they were delivered earlier than anticipated. I would buy again from them.

This was our first order with Bath Supermarket, with a total value of just over £2,000 for a full bathroom kit drop.

Some items have arrived as expected, however several key components were missing and are now due to be delivered separately, which in itself is understandable.

The main issue is that a 300 drawer unit we ordered was substituted with a 300 door unit without any prior communication or approval. We were not contacted before dispatch, and only became aware of the substitution when the delivery arrived.

This is particularly frustrating as the drawer unit was showing as in stock on the website at the time of order, and still appears to be in stock now.

Unfortunately the substituted unit doesn’t work for the installation, as the drawer units are required to match either side of the basin unit, so this has caused delays and additional coordination on site.

Communication since raising this has been very matter-of-fact, explaining what was done and why, rather than discussing options beforehand or working through a resolution collaboratively.

Stock issues do happen and we’re reasonable about that, but with an order of this size it would have been far better to confirm before shipping an alternative item that wasn’t ordered.

At the time of writing we’re waiting to see how this is resolved and will update the review accordingly.

⭐️⭐️⭐️⭐️⭐️ Excellent Service and Great Quality Products

We ordered a toilet and basin combo from Bathsupermarket and were really impressed with both the quality of the products and the speed of delivery. Everything arrived well packaged and as described.

A few small items were missing from the delivery, but the team responded immediately and sent out the missing parts without any hassle — fantastic customer service. Highly recommend Bathsupermarket for their reliable products and excellent after-sales support.

Great prices for great quality products.
Delivery was as scheduled, on time and quick. Customer service was also second to none with a speedy response and queries resolved.

Amazing service, delivery driver was very friendly and helped me bring the bathroom products inside.

Recently bought our full bathroom set from, items arrived speedy and on time. Would happily recommend to friends and family.

Great range of products, found exactly what I wanted at a great price. Delivery was on time and communication very reliable.

Had a fantastic experience using Bath Supermarket. The products arrived quickly and when I was told they were meant to arrive. Great quality products at an amazing price! Any questions I had were answered promptly from their customer service team. Will definitely be using them again!

Great family run business.. great stock and delivery .. Always go that extra mile to help you out.. not many companies around like these anymore 👍.

Good range of products, fast and reliable service nothing is a problem

Good range of products, including a good quality bathroom tap that was promptly supplied and now works well

Fantastic product and price which I couldn’t find anywhere else

Dreadful delivery
Took a day off work to fit promised delivery 10am-12am
Nothing arrived
Rather than blame royal mail use decent courier
To all thinking of using this outfit, i too negate wasted time and no taps went to plumbers merchants later that evening!!!bought similar taps fitted them at great extra cost
Terrible service i will never return
Go elsewhere you will save time , frustration and money
0 out of 10

The above evaluation is based on the excellent shopping experience I had during my interaction with Bath Supermarket. The customer service was second to none; expedient, prompt, courteous, helpful, and solution-oriented.
I noted an issue weeks after my purchase and rang customer service to notify them. They were apologetic and proffered a solution asap without the usual interrogation you get from some CS. My item was redelivered the next day, guaranteed.