Overall experience with Batmaid is good, cleaning personnel (especially Mounia, Annie and Karima) are professional, hardworking and takes good care of the house. Batmaid customer service are top, he... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
worst ever agency i've ever seen in Brussels U+1F620 U+1F620 U+1F620 - First of all, upcoming cleaning session was not showing on their portal - Second cleaning lady came late and recording video... Toon meer
Batmaid did an excellent cleaning service for me, at short notice in advance of the ‘etat des lieux’ on leaving my Brussels apartment. Unfortunately, the ‘etat des lieux’ system in Belgium is extreme... Toon meer
Bedrijf heeft geantwoord
Great cleaning agents and great customer support. They are very responsive and the cleaning is always done in an excellent way.
Bedrijfsgegevens
Geschreven door het bedrijf
Book your cleaning on Batmaid, your on-demand home cleaning platform. Benefit from declared and insured cleaning agent now on www.batmaid.be #batmaid #ethicalcleaning #fightblackmarket
Contactgegevens
Avenue Louise 231, 1050, Ixelles, België
- +32 2 808 14 45
- client@batmaid.be
- batmaid.be
Mensen keken ook naar
Very professional.
17 augustus 2023
Antwoord van Batmaid Belgium
Dear Client,
We are delighted to hear that you were satisfied with our services!
We remain at your disposal if needed,
Yasine from Batmaid
Noone showed up. No response from company
So i booked a service 2 weeks in advance. Two days in advance the name of the cleaner disappeared in the platform and i was getting a message that they were looking a replacement. Nevertheless I had a reminder yesterday by the platform that the service would take place. I tried to call multiple times, no answer. i wrote an email to indicate this and ask to confirm if all ok with my service no reply. the date and time of the cleaning came and noone showed up and they didnt inform me as well. I lost a day of work over this. I then connected again to the platform and the service was deleted from my account entirely. it says in their FAQ to contact them by email for urgent situations, like if the cleaner doesn't show up. i did, again no response. I don't think this is a proper serious business. Stay away.
24 augustus 2023
Review zonder uitnodiging
Antwoord van Batmaid Belgium
Hi Angeliki,
We sincerely apologize for the inconvenience you experienced with our cleaning service. We understand how frustrating it must have been to have your cleaning appointment canceled and not be able to reach us when you needed assistance.
First and foremost, we want to extend our most sincere apologies for the scheduling issue that led to the cancellation of your cleaning appointment. We deeply regret any inconvenience this may have caused you and fully acknowledge our responsibility in this matter.
At Batmaid, we take great pride in providing top-notch cleaning services, and we understand that reliability is a key aspect of our business.
Unfortunately, there are times when unforeseen circumstances, such as agent scheduling conflicts, can disrupt our service delivery.
We genuinely appreciate your feedback and take it very seriously. It helps us identify areas where we can improve and make sure this type of situation does not happen again in the future. We have already taken steps to prevent scheduling conflicts and enhance our communication channels to ensure that clients like you can always reach us promptly.
As a gesture of our commitment to making things right, we would like to offer you a discount on your next cleaning appointment with us. Please contact our customer service team to arrange this and discuss any additional concerns you may have.
Once again, we apologize for the inconvenience you experienced and thank you for bringing this matter to our attention. We value your business and hope to have the opportunity to serve you better in the future.
Sincerely,
Yassine from Batmaid
Prise de contact personnalisé
Prise de contact personnalisé, j'ai reçu une assistance pour la première réservation de Batmaid.
La femme de ménage est arrivé à l'avance.
26 juli 2023
Antwoord van Batmaid Belgium
Bonjour !
Merci pour votre avis!
Votre satisfaction est notre priorité absolue, et nous sommes ravis que vous ayez apprécié notre travail.
Nous attendons avec impatience de vous servir à nouveau dans un avenir proche.
Yassine pour Batmaid
Great cleaning and good service
Great cleaning. Even with different cleaners, always excellent service. Also they check afterwards if everything went well.
5 juni 2023
Antwoord van Batmaid Belgium
Hi Guillermo,
We are delighted to hear that you were satisfied with our services!
We look forward to continuing to meet your expectations in the future.
Yassine from Batmaid
Great experience
Easy to book; extremely punctual and on time; friendly staff and very rigorous in cleaning; thank you
17 april 2023
Antwoord van Batmaid Belgium
Hi Serban,
Thank you for entrusting us with your cleaning needs. We look forward to serving you again in the near future.
We are delighted to hear that you were satisfied with our services.
Yassine from Batmaid
Serious and efficient
Serious and efficient, the appartement was clean and I was happy with the results. Excellent service for the proposed price.
31 maart 2023
Antwoord van Batmaid Belgium
Hi Yann,
Thank you for entrusting us with your cleaning needs. We look forward to serving you again in the near future.
We are delighted to hear that you were satisfied with our services.
Yassine from Batmaid
Best custom service!
8 maart 2023
Antwoord van Batmaid Belgium
Hi Saman,
We are happy to hear that you were satisfied with our services.
Yassine from Batmaid
Batmaid did an excellent cleaning…
Batmaid did an excellent cleaning service for me, at short notice in advance of the ‘etat des lieux’ on leaving my Brussels apartment.
Unfortunately, the ‘etat des lieux’ system in Belgium is extremely unfair on the tenant (but that is a different matter).
3 september 2022
Review zonder uitnodiging
Antwoord van Batmaid Belgium
Hello JM,
Thank you for sharing your recent Batmaid experience with us.
We are thrilled to hear that you were fully satisfied with our cleaning service!
Likewise, we remain at your disposal and wish you a pleasant day.
Best wishes,
Ruben for Batmaid
excellent cleaning service
excellent cleaning service. Professional, proactive, flexible.
14 juli 2022
Antwoord van Batmaid Belgium
Dear Valérie,
Thank you for sharing your experience.
It is always a pleasure to satisfy our clients by providing the service of our great Batmaids.
Do not hesitate to contact our customer service if there are still points for improvement!
We remain at your disposal and wish you a pleasant day.
Best regards,
Ruben for Batmaid
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.