Useless Roadside assistance
Booked a jumpstart service for my motor scooter, was promised service within 45 minutes, and that roadside assistance would text me when 10 minutes away, then call when three minutes away. I said I’ll just confirm that, because I will be on another call and will receive the text but won’t get a call. Confirmed, they said. You guessed it, they tried to call me three times within the space of two minutes, then sent me a text saying that my job had been on put on hold. I called back immediately, and they said it would be another hour. I pointed out that I was following their instructions, but they weren’t following theirs. I got the usual Australian brush off “no worries mate… No problems mate”. I then waited another hour for the same technician, who then called again (rather than texting), fortunately I was able to receive the call. He said he’d be 20 minutes, he ended up being 35. A 2 1/2 hour wait for a promised 45 minute service. Absolutely dreadful, for a very straightforward business model. There are much better services out there that deliver as promised. Never using these guys again. Also, all of their advertising material mentions five star Google reviews, which clearly is very different from a review. You will receive on an unpaid and affiliated review system - it’s rigged.
9 maart 2025
Review zonder uitnodiging