ONLINE STORES Reviews 

173
TrustScore 3 uit 5

3,2

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Lees wat reviewers zeggen

Beoordeeld met 4 van de 5 sterren

I was very happy with the service but my oven is still boxed up awaiting fitting so to email saying I have 48 hours to report damages or missing parts is ludicrous My fitter can’t come until Monday... Toon meer

Beoordeeld met 1 van de 5 sterren

I had a really bad experience with this company. Ordered worktops around October last year. Expect delivery was early December. Got told a week after delivery date that they would now be due around e... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Original worktop was not in stock so was offered a comparison worktop, by Jules. Process of order was smooth and delivery - 2 man, put the worktop in my garage. I'm pending a balance refund which has... Toon meer

Beoordeeld met 5 van de 5 sterren

Received plenty of notifications regarding the need for two able people to help the driver unload from the lorry. The 3000mm x 600mm x 25mm weighed around 90+kg (so equivalent to four bags of cement)... Toon meer

Bedrijfsgegevens

  1. Bouwwinkel

Geschreven door het bedrijf

Online Stores Ltd (previously known as BBK DIRECT). (Please note that the website domain has changed ownership). The UK leader in home improvement products, delivering expert advice, information and top quality low priced products


Contactgegevens

3,2

Gemiddeld

TrustScore 3 uit 5

173 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Geen recente geschiedenis van het vragen naar reviews

Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief

Heeft 87% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 week

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3,2

Alle reviews

(173)

17 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

Easy to navigate website

Easy to navigate website, excellent range of produts, easy process to order and competitive prices, the delivery was excellent with a call to confirm delivery and another from the driver about an hour before arrival first purchase from BBK IT WILL NOT BE MY LAST

30 augustus 2023
Beoordeeld met 5 van de 5 sterren

Very easy to deal with

Very easy to deal with, ordering was straight forward, and Lina was more than helpful, no issues with delivery, all in all happy
Thank you Lina for all your helpand keeping me updated

18 augustus 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Very happy Customer

Walked into Burleigh show room at 6 am Monday morning on my behalf a miss understanding over the phone with Trading hours and showroom
Chrissy the showroom consultant step up and went out when we explained to her we needed everything by Friday
Chrissy also was updating me threw out the morning regarding the products
Everything was organised ready to go for Friday
I totally recommend BBK plumbing Plus 10/10
Thank You Guys

21 augustus 2023
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Both worktop arrived damaged on the…

Both worktop arrived damaged on the sides also bits of yellow paint on, they had no bubble wrap on the side face of the worktop , even the edgeing strips were badly damage and had bits missing , these were expensive worktop so I was very surprised, delivery guy really helped and spent nearly a hour taking photo ringing the supplier to sort this, he does not work direct for them he also showed me photos of the item he took when the item got put in the van, you can see that there damage on the thin traparent sheet in and yellow paint on the worktop , these worktop should have been checked before delivery we waited a whole morning carry in the worktop and carrying them out as my house is up steps and pass a neighbours house, having to carry them out again, I decided against a replacement as I haven't got the time to waste if there not going to check the items before , I had a nice women who told me she very sorry and totally understands ,she said she progress a refund , I,m writing this as they have not refunded me , so it look like I,m going to have to open a PayPal claim .

19 juni 2023
Logo ONLINE STORES

Antwoord van ONLINE STORES

Good morning Ms McGowan,
We are sorry to receive your negative review.
Occasionally we have to deal with items arriving damaged, but can assure you it is not the norm and sincerely apologize for any inconvenience caused.
Furthermore it is our policy to offer replacements within a very reasonable turn around time. Considering your location (Postcode PL) it would have been possible to replace the items within 2-3 days; but it is of course your prerogative to refuse replacement option and cancel your order.
We received notice that you wanted to cancel the order on 30/06; and ask our clients to please allow 7-14 working days for refunds to reflect after an order has been cancelled.
This allows us to adhere to the administrative tasks involved internally and follow company policies as set out in our T&C’s.
However, we can confirm that this refund has already been processed via Paypal; the original method of payment you selected online.
Please feel free to contact us again should you require any further assistance.
BBK-Direct Team

Beoordeeld met 5 van de 5 sterren

Having never used this company before?

Having never used this company before, i took a gamble with them as they offered the best price for, a product i wished to purchase. I found them to extremely professional, in all aspects of the purchase. They provided a very prompt, and positive reply to all questions and emails. They provided clear and regular updates, from the Manufacturer of the product. And the finished product was provided, promptly within the manufactures timeframe, and as per the order placed, in perfect condition! I would highly recommend this company, based upon my own personal experience. Many thanks for a 'First Class' service all-round!

6 juni 2023
Beoordeeld met 4 van de 5 sterren

Beautiful worksurface

I ordered a worksurface with fairly limited stock, so it took a while to be delivered but communication was very good and absolutely delighted with the product. Can't wait for it to be installed.

26 mei 2023
Review zonder uitnodiging

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