I was very happy with the service but my oven is still boxed up awaiting fitting so to email saying I have 48 hours to report damages or missing parts is ludicrous My fitter can’t come until Monday... Toon meer
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Lees wat reviewers zeggen
I had a really bad experience with this company. Ordered worktops around October last year. Expect delivery was early December. Got told a week after delivery date that they would now be due around e... Toon meer
Bedrijf heeft geantwoord
Original worktop was not in stock so was offered a comparison worktop, by Jules. Process of order was smooth and delivery - 2 man, put the worktop in my garage. I'm pending a balance refund which has... Toon meer
Received plenty of notifications regarding the need for two able people to help the driver unload from the lorry. The 3000mm x 600mm x 25mm weighed around 90+kg (so equivalent to four bags of cement)... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Online Stores Ltd (previously known as BBK DIRECT). (Please note that the website domain has changed ownership). The UK leader in home improvement products, delivering expert advice, information and top quality low priced products
Contactgegevens
Verenigd Koninkrijk
- 0800 133 7841
- onlinestores@bbk-direct.uk.com
- bbk-direct.uk.com
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 87% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Very impressed kept us informed and…
Very impressed kept us informed and delivered on time
Great communication and fast delivery
I chose this company based on their good reviews and I'm certainly not disappointed. Big thank you to Kylie for keeping me updated and organising delivery outside their normal area.
Pleased with the work tops
Pleased with the work tops, good price and even though the delivery didn't quite go to plan they did their very best to rectify the situation. Thank you
Tuscan engineered rustic oak flooring
Order easy to do on website delivery time very good and flooring was very good quality
Compact laminate worktop
Top product
Fast delivery
Very pleased
Many thanks
Easy to navigate website
Easy to navigate website, excellent range of produts, easy process to order and competitive prices, the delivery was excellent with a call to confirm delivery and another from the driver about an hour before arrival first purchase from BBK IT WILL NOT BE MY LAST
Product great and pattern matching…
Product great and pattern matching perfect.
Some issues with changes in delivery but communication from company couldn't have been better.
Very easy to deal with
Very easy to deal with, ordering was straight forward, and Lina was more than helpful, no issues with delivery, all in all happy
Thank you Lina for all your helpand keeping me updated
Very happy Customer
Walked into Burleigh show room at 6 am Monday morning on my behalf a miss understanding over the phone with Trading hours and showroom
Chrissy the showroom consultant step up and went out when we explained to her we needed everything by Friday
Chrissy also was updating me threw out the morning regarding the products
Everything was organised ready to go for Friday
I totally recommend BBK plumbing Plus 10/10
Thank You Guys
Delivered when they said Great price …
Delivered when they said Great price great tdriver mick
great item looks great in our kitchen
Good communications from sales.
Good communications from sales.
Expensive delivery fees!
Happy with product
Cannot review as not yet installed.
Cannot review as not yet installed.
Customer service and delivery was very good.
Both worktop arrived damaged on the…
Both worktop arrived damaged on the sides also bits of yellow paint on, they had no bubble wrap on the side face of the worktop , even the edgeing strips were badly damage and had bits missing , these were expensive worktop so I was very surprised, delivery guy really helped and spent nearly a hour taking photo ringing the supplier to sort this, he does not work direct for them he also showed me photos of the item he took when the item got put in the van, you can see that there damage on the thin traparent sheet in and yellow paint on the worktop , these worktop should have been checked before delivery we waited a whole morning carry in the worktop and carrying them out as my house is up steps and pass a neighbours house, having to carry them out again, I decided against a replacement as I haven't got the time to waste if there not going to check the items before , I had a nice women who told me she very sorry and totally understands ,she said she progress a refund , I,m writing this as they have not refunded me , so it look like I,m going to have to open a PayPal claim .

Antwoord van ONLINE STORES
Smooth purchase
Smooth purchase, pleasant delivery driver, splashback in perfect condition.
Having never used this company before?
Having never used this company before, i took a gamble with them as they offered the best price for, a product i wished to purchase. I found them to extremely professional, in all aspects of the purchase. They provided a very prompt, and positive reply to all questions and emails. They provided clear and regular updates, from the Manufacturer of the product. And the finished product was provided, promptly within the manufactures timeframe, and as per the order placed, in perfect condition! I would highly recommend this company, based upon my own personal experience. Many thanks for a 'First Class' service all-round!
no problems delivered as stated on time
everything went well from start to finish no problems delivered on time
Beautiful worksurface
I ordered a worksurface with fairly limited stock, so it took a while to be delivered but communication was very good and absolutely delighted with the product. Can't wait for it to be installed.
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