BBQGuys.com Reviews 

Excellent customer service, quality products and shipped same day. They seem to really care about customers by providing a number where you can talk with a knowledgeable, helpful representative. They went above and beyond!

I will never buy anything else from BBQ Guys. I Bought a brand new camp chef woodwind pro and it took 10 days to arrive once I put it together it did not work. Called BBQ Guys and they just told me to call Camp Chef and said they would send me receipt. So then I call Camp Chef customer service and in 100 degree heat I had to take my brand new grill apart to check the auger fan and make sure it was getting power. Turns out it had a bad auger motor. Now they are saying they will ship me another one free of charge that will be here in 5-10 days but that labor isn't covered!  So I buy a brand new product for over $1000 dollars it arrives broken and now its on me to fix it??? There is no excuse for this!

Memorial Day pricing was too good to pass, including shipping. All correspondence was prompt and to the point. Shipping was also prompt and via freight with no additional charge. Item ordered met or exceeded all expectations.

Item was received on time and item
Was exactly as described

There was no indication when I placed my order that it would not be fulfilled for several weeks. I ordered my grill and accessories on May 17th and still have no update on when it will ship.

Bbq guys customer service agents are helpful and do not try to force a sale on you. So glad I decided to go with BBQ guys on my grill purchase

Purchased a grill. It arrived in a VERY damaged box, falling apart.
I called BBQGuys for a full return and refund. They told me that I had to open it and check for damage or I would have to pay for the return. They wanted pictures and then their return department would decide if they would authorize a return.
Unacceptable considering how damaged the box was, I would never get it back in the box.

Great customer service, and willingness to do more. The ordering and checkout is easy and the product selection is also really great. I rate BBQ Guys a 10!

BBQ Guys has a great team supporting their products. Their sales team and customer service department are all very knowledgeable and work very well with each other! You get to speak to a real person and are very easy to reach!

Ordered a built in Napoleon series 700 38 inch grill. Grill arrived with packing material etched into the stainless. Grill was installed. Knobs don’t turn off gas. Napoleon said defective manifold assembly. Had to disconnect gas line from the grill. Grill looks like junk and is a fire hazard. Bbq Guys won’t replace grill and is sending parts. I’m an older lady with cancer. Spent over $3000 and just want a grill that works and looks good. Don’t use bbq guys. Customer service is terrible.

Pinky made my experience painless and our back and forth emails were enjoyable!

So, I was extremely satisfied with the overall shopping experience at BBQGuys.com. Though I’m a new customer, I’ve been shopping online since 1998, so I was a bit skeptical about making such a large purchase. They delivered in every way! Easy checkout, fast shipping, beautiful product… Has to be among the best online shopping experiences for bulk items. I’ve already made another purchase!

I was able to find what I needed at a fraction of the cost on Amazon or Ebay during prime grilling season. BBQGUYS will be my 1st stop for all my future grilling needs.

Ordered four new seat cushions for an outdoor patio set and the price was better than we found anywhere else. The real bonus was free shipping and we received the cushions in just a few days. Absolutely a positive experience from start to finish. Would definitely buy from these guys again.

I don't like that I have to wait over a month for my delivery.

There was no e-mail jail during our research, Q&A, purchase journey. All questions were answered politely, succinctly and truthfully. No bragging, no sales pitches - just the facts. Uncluttered website and A+ customer service! Add a sixth STAR *!

All the help BBQ Guys gave me on my Camp Chef pellet grill was fantastic. They made shopping and buying one a fun experience!!

Ryan was fantastic, great customer service. Knows his product. Thanks again Ryan

I was looking for a specific grill cover and found it on BBQGuys.com. I had usually ordered items from amazon but I no longer want to support Jeff Bezos. I needed it fast but I took a chance on BBQ Guys and It was shipped and delivered just as fast. For the same lower price! and no shipping! It arrived when promised. And I am extremely pleased. I will highly recommend BBQGuys.com.