BBQGuys.com Reviews 

I spoke with Mike Dodd, one of the salesmen for the BBQGuys. He was not only professional but extremely patient, helpful, patient, and above all, honest. He listened to what I had to say and provided appropriate answers.
He alone was instrumental in my purchasing the Napoleon Prestige 500 Natural Gas Grill with Infrared Rear Burner and Infrared Side Burner and Rotisserie Kit - P500RSIBNSS-3.
I could tell by the tone of his voice that he had a sincere desire to educate me on grilling.
Thank you Mike Dodd, for providing me with outstanding customer service.
Joe Battaglia

I had a probem with my order and contacted customer service to discuss a resolution. I was expecting the routine run around and insufficient compensation but was very pleasantly surprised. I have never had had such good customer service as I received from BBQ Guys. I highly recommend that any product ypu want to buy, you need to buy from BBQ Guys. The safety of having great customer service in case you run into any issues makes the possibily slightly higher cost well worth it. They have my business permanently.

I found the camp grill I wanted on here for $50 less than the other companies near me!! Shipping was super fast and everything arrived perfectly.

ordered and received a grill and lidn was suppose to be sentgrill came with no lid.said it was on backorder and would be shipped as soon as it came in.i still have not received it and that was tgree months ago

This is the second time I have ordered from BBQ Guys and both times I received great products, prices and quick shipping. Highly recommend them.

Very helpful staff on the phone. Faster than expected shipping. Thank you.

The service and quality of the product was great!

BBQ Guys gets four Stars however (Please) address the shipping supplier you use for large/ heavy items and or provide shipping options to the customer.

Mike Dodd was fantastic to deal with. Best deal and great to deal with.

The website was clean and easy to use. They shipped my products earlier than expected and it all worked great.

delivered my Blackstone quickly and in great shape

I called to place an online purchased for the Lakeview Woodlake 43-Inch Rectangle Wood Burning Fire Pit - Black - SC-946-NST from BBQGuys, as I truly needed support to get a better understanding of the actual size, and proper setup.
Mike Dodd answered my call and OMG! He was absolutely amazing. This has been one of the best customer service experiences I've ever had.

Mike was extremely knowledgeable on the fire pit I purchased, and gave me exact measurements of the inner pit, which allowed me to imagine the flame size; furthermore, he gave examples of different types of firewood and how to research them. Mike also provided an estimated time of delivery and insurance options.

Thank you Mike for all you do. Great customer service can be the start of a great day.

Not a fan. Paid them almost $5000 and got a Coyote grill with a sensor that did not work. They told me to go to make a warranty claim on the manufacturer. This is for a sensor that could be mailed in an envelope. In my world, if you buy something from a seller, and they ship something defective, they should make it right.

Tried to purchase a pellet smoker from BBQ Guys (BBQG). They claimed order was shipped but the tracking number linked to…nothing. Called BBQG customer support numerous times. Polite and courteous and said they would research the issue and follow up with us. Well, after at least THREE different contacts BBQG did NOT follow up. We finally called and cancelled the order after the smoker did not arrive by the alleged delivery window. The entire experience was beyond frustrating. We used BBQG in the past with no problems but never again.

Y'all are the best thing that ever happened to
Back-yard BBQ!

FAULTY DESIGN
The other day my 3 year old Lion grill, I paid $1,800 for blew up in my face. The glass temperature gauge exploded and cut my entire face up. Thank God I had glasses on or it would have blinded me. I clean my grill every few weeks and I understand flare ups can happen, but in my 30+ years of grilling I’ve never had a grill explode. All the internal elements melted and the grill is no longer usable. I called Lion and all they said was it’s not meant to handle flare ups. They did not ask if I was ok or have any concern for their customers safety. I also called BBQ Guys and they said sorry we can't help you. You must call Lion. Even though I spent over 5K on a grill set up. I’ve also asked several people that have been grilling for years and no one has ever had something like this happen. Do not buy this grill the MFR does not stand behind the product or care about their reputation.

Easy to buy and checkout. Rapid delivery of both the Victory Griddle and the accessories! The Victory Griddle is an amazing flattop grill and extremely high quality and value. We love the coating on the griddle top which makes the griddle very easy to clean and maintain. The cart is very solid and stable.

Easy ordering process and order came quickly considering we are across the country.