Filed report with CA Atty General Rob Bonta's office/website. This "company" (really a fraudulent organization) will take your money, promise a grill delivered in 5-7 days, then tell you no it's 5-7... Toon meer
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Complete scam. Ordered $400 grill/smoker, listed in stock. Never shipped (ordered 3 months ago). No answer on customer service line. Got one response to email to customer service, saying my reques... Toon meer
Hidden fees on shipping, which is false advertising and not mentioned in shipping policy. Returns are a subject to 35% restocking fees, unless you reorder. Update as of 6/1/2021 Marking it a 3... Toon meer
Bedrijf heeft geantwoord
Ordered to grill in the end of January, they “couldn’t accept credit cards that day“ so the money had to come out of our checking account. Was supposed to be shipped in a week, it’s been months. No lo... Toon meer
2,0
Slecht
275 reviews
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My issue is that you charge for back…
My issue is that you charge for back ordered items when order is placed. Most places charge your card when the item ships.
22 december 2023
Antwoord van BBQSGRILLS.com
Thank you so much for your feedback.
We apologize for the inconvenience with this, the reason we take the payment right away is because if we don't the order would be cancelled. We appreciate you supporting our family business.
Ordered grill Nov.24 and didn’t receive…
Ordered grill Nov.24 and didn’t receive til after Christmas even after several calls to inquire about my order. Every time I was told it has shipped and never received tracking information. Poor customer service. Would not buy from again.
22 december 2023
Antwoord van BBQSGRILLS.com
Thank you so much for the feedback.
I apologize that you didn't have a smooth experience with us. We are working very closely with the manufacturers to ensure that we can keep our customers updated and informed with tracking information and ETAs.
Simple and effortless to search the…
Simple and effortless to search the products and order them and the quick response on the order and delivery I give you 2 thumbs up. Thank you
20 december 2023
Antwoord van BBQSGRILLS.com
Hi Alessandro,
Thank you for your fantastic feedback! We’re thrilled to hear that your shopping experience was simple and effortless, and that you received a quick response on your order and delivery. We truly appreciate the two thumbs up! 👍👍
Looking forward to serving you again—happy grilling! 🔥🍖
Best,
The BBQsGrills.com Team
Great experience
Great experience, only thing that could be improved is the shipping process. The carrier kept calling after delivery saying they needed to deliver it. Also it took a while for it to be delivered and the Shopify app or whatever does not let you see progress so I had to call in several times.
18 december 2023
Antwoord van BBQSGRILLS.com
Hi Dylan,
Thank you for your kind words! We're thrilled to hear that your shopping experience was simple and effortless and that you received a quick response on your order and delivery. We truly appreciate the two thumbs up! 👍👍
Looking forward to serving you again—happy grilling! 🔥🍖
Best,
The BBQsGrills.com Team
30 day wait time was a tuff pill to…
30 day wait time was a tuff pill to swallow,but it arrived and in one piece so to say meaning it wasn’t broken or cracked. I will definitely do buissness again.
30 november 2023
Antwoord van BBQSGRILLS.com
Thank you for your feedback! We understand that the 30-day wait time was longer than expected, and we truly appreciate your patience. We're glad to hear that your order arrived safely and in perfect condition!
We value your business and look forward to serving you again in the future. If there's anything we can do to improve your experience next time, please don’t hesitate to reach out!
Best,
The BBQsGrills.com Team
Easy to order and very quick delivery
Easy to order and very quick delivery. This is one of the very few places that actually has this grill cover in stock so that was a very welcome discovery. Great service!
29 november 2023
Antwoord van BBQSGRILLS.com
Thank you for your fantastic review! We're thrilled to hear that you found the ordering process easy and that your delivery was quick. It’s great to know we had the grill cover in stock when you needed it!
We appreciate your support and look forward to serving you again in the future. Happy grilling! 🔥🍖
Best,
The BBQsGrills.com Team
Superior customer service
Superior customer service. The part i needed was on back order, plus not generally shipped to the United States. Not only did you find a way to ship to my house, but you also special ordered the part I needed. When I called once for an update on the backorder item, customer service could have not been more helpful. I so appreciate your company and staff!
14 november 2023
Antwoord van BBQSGRILLS.com
Thank you for your wonderful review! We’re so glad we could special order the part and make sure it got shipped to you in the U.S., even though it’s not generally available for direct shipping. Our team is always happy to go the extra mile, and it’s great to hear that our customer service team was helpful and kept you informed.
We truly appreciate your support and kind words about our team. If you ever need anything else, we’re here for you!
Best,
The BBQsGrills.com Team
Antwoord van BBQSGRILLS.com
Thank you for your kind words! We're thrilled to hear that you're happy with your grill and delivery experience. Providing great customer service is always our top priority, and we truly appreciate your support.
Enjoy your new grill, and happy BBQing! 🔥🍖
Best,
The BBQsGrills.com Team
My only complaint is that it took 3…
My only complaint is that it took 3 months to get a simple grill grate. Somebody could have manufactured that in quicker time. Other than that the product is great.
27 oktober 2023
Antwoord van BBQSGRILLS.com
Thank you so much for your feedback.
We are extremely sorry for the delay with your order.
Unfortunately that item was on back order with the manufacturer which caused the delay with the item arriving to you.
Sorry for the inconvenience this caused.
Kind regards
This is an excellent grill dealer
This is an excellent grill dealer. I would highly recommend them. No issues and a smooth transaction.
16 oktober 2023
Antwoord van BBQSGRILLS.com
Thank you for your fantastic review! We’re delighted to hear that you had a smooth transaction and a great experience with us. Your recommendation means a lot, and we truly appreciate your support!
Enjoy your grill, and happy BBQing! 🔥🍖
Best,
The BBQsGrills.com Team
Quick and easy
13 oktober 2023
Antwoord van BBQSGRILLS.com
Thank you for your review! We’re glad to hear that your experience was quick and easy—that’s exactly what we aim for. We appreciate your support and look forward to serving you again!
Best,
The BBQsGrills.com Team
Ordered a $1500 Napoleon grill that was…
Ordered a $1500 Napoleon grill that was missing a very important part. I was told that they would get me the part that should have been with the grill. Now no responses back and no part for my new grill. The part is the battery box that controls igniters and leds. Updated- I finally received the battery box ironically a day after I received an aftermarket one I ordered.
6 september 2023
Antwoord van BBQSGRILLS.com
Thank you so much for your feedback.
We are extremely sorry for the delay that it took for you to get the part you were missing.
We appreciate your understanding and patience with all of this.
Poorest Customer Service
Customer service is terrible. Item showed in stock then backordered which is understandable so I cancelled the order with a confirmation of receipt from BBQgrills. 2 months later the order ships and I can't get them to return my correspondence nor information on returning the item.
30 oktober 2023
Review zonder uitnodiging
Antwoord van BBQSGRILLS.com
It seems like there was a misunderstanding regarding your review on TrustPilot. You left a review for BBQsGRILLs.com, but the order number you mentioned (starting with "BBQ-") actually corresponds to a different business, BBQGRILLs.com. This mix-up likely caused confusion and led to your review being incorrectly associated with BBQsGRILLs.com. Our order number start with BG-US#.
Lousy customer service
Weeks have gone by without order being fulfilled. No updates from from BBSGRILL!
15 september 2023
Antwoord van BBQSGRILLS.com
Thank you so much for your feedback.
We are extremely sorry for the delay with keeping you updated.
We are focusing on ensuring our customers are provided with ETAs as well as tracking numbers.
We hope you give us another chance in the future and you notice the difference as Customer Service is our top priority.
Kind regards
When I had a question about assembling…
When I had a question about assembling my grill they said oh we don't have anything to do with that we just sell you a grill very put off for a grill that cost premium price.
Not worth the price. Cheaply made bottom half including the doors.
12 september 2023
Antwoord van BBQSGRILLS.com
Thank you so much for your feedback.
Unfortunately because we are based in Canada we can't put any BBQs together that are going to the states as the units would get severely damaged in transit.
Sorry for the inconvenience
Kind regards
Everything was shipped quickly and…
Everything was shipped quickly and showed up on time at a reasonable price
5 september 2023
Antwoord van BBQSGRILLS.com
Thank you for your great review! We’re glad to hear that everything shipped quickly and arrived on time at a reasonable price. Your satisfaction is our priority, and we truly appreciate your support!
We look forward to serving you again. Happy grilling! 🔥🍖
Best,
The BBQsGrills.com Team
Napoleon BBQ Replacement Control Knobs
The knobs were exactly what we needed, OEM replacements. The price was very good, and the items arrived well packaged.
21 augustus 2023
Antwoord van BBQSGRILLS.com
Thank you for your great review! We're happy to hear that the OEM replacement control knobs were exactly what you needed and that you found them at a great price. We also appreciate your feedback on the secure packaging—we always want to ensure your order arrives in perfect condition!
We look forward to serving you again. Happy grilling! 🔥🍖
Best,
The BBQsGrills.com Team
Parts were not in BVQ Grills inventory
Parts were not in BVQ Grills inventory. I had to wait 3 weeks for grill knobs. When they were shipped, there was no tracking number for the shipment.
29 augustus 2023
Antwoord van BBQSGRILLS.com
Thank you so much for your feedback.
I'm sorry to hear about the confusion with this.
In the future please ensure to check your junk mail as I see we emailed you back on August 29th with the tracking number, which was still delayed from your status update email. We are focusing heavily on responding to our customers emailed quickly.
Kind regards
Great experience
Website easy to find what you need, timely order and delivery. Quality products at pretty good prices. Definitely my go to place for my Neapolitan grill parts.
25 augustus 2023
Antwoord van BBQSGRILLS.com
Thank you for your wonderful review! We're thrilled to hear that you had a great experience and found our website easy to navigate. Providing quality products at great prices with timely delivery is what we strive for, so we truly appreciate your support.
We’re honored to be your go-to place for Napoleon grill parts, and we look forward to serving you again in the future!
Happy grilling! 🔥🍖
Best,
The BBQsGrills.com Team
Great Company
The Stainless sear grate for the Napoleon is fantastic. Perfect fit.
Order completed and shipped in a timely manner.
Would purchase products again from this company.
22 augustus 2023
Antwoord van BBQSGRILLS.com
Thank you for your great review! We’re delighted to hear that the stainless steel sear grate for your Napoleon grill is a perfect fit and that your order was completed and shipped on time.
We truly appreciate your support and look forward to serving you again in the future. Happy grilling! 🔥🍖
Best,
The BBQsGrills.com Team
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