BC Boots UK Reviews 4

Serious lack of transparency after payment – documented experience

I’m sharing my personal, documented experience for transparency.

I paid a deposit for a high-value pair of player-issued Adidas football boots and received an official invoice with a payment schedule and contractual completion date.

After my payment, I discovered material discrepancies between the original product description and a later updated version on the website — specifically regarding the “Burrito Tongue” construction, which was only clarified as applying to the LEFT boot after I raised concerns.

This detail was not clearly disclosed at the time of purchase.

Despite the contract still being active and my funds still held by the seller:

• the product description was amended after payment
• an arbitrary 7-day deadline was imposed
• the item was re-listed for sale
• my deposit was not refunded
• communication was later refused unless through legal channels

All of this is documented with invoice, screenshots and emails.

I am not making accusations — I am simply reporting factual events from my own experience.

I believe transparency is essential in this market, especially for collectors making high-value purchases.

Great site , easy to use , super quick postage, perfect 😎

What can I say apart from absolutely superb customer service! I wanted a match worn pair of Man City boots to add to my existing memorabilia collection.
John Stones is my favourite player, BC Boots had a match worn pair from the four in a row season, he also wore them in England qualifying games. Even better they where both signed by him, so they where perfect for what I wanted.
So I ordered them which was a very easy process, great website and easy transaction. It's a very quick shipment process as well, that's when all the fun and games started then.
I had asked to have the delivery made to a local royal mail post office, instead of my address.
Shipment was sent and I should have been able to pick it up the next day, but the post office decided they couldn't receive it for whatever reason. It was due to be sent back to BC Boots in Manchester because they had put the return address on it. But it could not be delivered there either, so royal mail sent it to there national returns centre in Belfast.
It sat there for two weeks, with Billy the owner of BC Boots in constant contact with me giving me updates on contact with royal mail.
Thanks to Billy and the team at BC Boots, royal mail shipped the boots back to him in Manchester.
Onto the next chapter of the John Stones boots, the guys in Manchester received the boots back and sent them onto me via DHL. I received the boots very quickly and all I can say is they are amazing!
BC Boots provided photo match proof of the boots being worn during games such as the charity shield at Wembley and premier league games John Stones played wearing the boots.
All I can say is if your a football fan and you collect memorabilia, look no further than BC Boots for your next purchase!

Thank you to Billy and all the guys at BC Boots, I can't recommend you guys enough for your brilliant customer service and going the extra mile to make sure your customer is happy.

Thanks

Cormac

This company have been nothing short of fantastic, Billy and his team are incredible.