Bcic Reviews 

Terrible. Incompetent cleaning service. My RE gave me a shopping list of items after they attended my property, simple things like wiping down surfaces was not done. When I tried to organise a reclean, they became impossible to contact and refused to issue a refund. I had to engage another company which resulted in paying additional rent for the delays. Do not use this company.

Was meant to meet at premises at 7am they advised they would be there 1.5 hours late. Hours of lost income for an incompetent company. Then called later to say they cannot attend at all. Had to extend our rental. Late afternoon, we advised them NOT to call RE agent so what did they do??? They rang the RE agent. Cost hundreds of dollars & no bond cleaner. This company needs to be shut down.

We booked BCIC for an end of lease bond clean at our Griffith (Canberra) property. On the day, BCIC sent a "No Guarantee Notice" claiming the oven was too old and heavily burnt to be cleaned, attributing the issue to wear and tear. Our property manager inspected after the clean and confirmed the oven was not in a satisfactory condition, along with the ensuite toilet.

When we raised this, BCIC's cleaner claimed he had spent over 50 minutes soaking and scrubbing the oven with professional products. However, when we engaged an independent cleaner to do the job, it was restored to a fully spotless condition within one hour using standard oven-cleaning products. The before and after photos make clear that no cleaning product had been applied during BCIC's original service — this was not wear and tear, it was a job that simply wasn't done.

Despite providing this evidence, BCIC continued to ask for further documentation rather than addressing the substance of our complaint, and was non-responsive to direct questions. We are now seeking reimbursement for the cost of the independent cleaner required to rectify their work.

Given the time pressure of a tenancy changeover and bond release, this experience added significant unnecessary stress. Based on this experience, we would not recommend BCIC and would encourage anyone considering them to read other reviews carefully first. AVOID AVOID AVOID. I would go so far as to say it's basically a scam business. Give your money to a business that deserves it. BCIC DOES NOT.

DO NOT USE this company. I hate that I had to give them 1 star! I was quoted for 15 hours of work ..2 cleaners for 7.5 hours each. They sent one cleaner for 8 hours and in order to get the work done on time my husband and I had to complete the job. The cleaning done was very poor quality too. When I asked for a refund for the 7 hours I had paid for but did not get I was told flat out "no bad luck" 15 hour minimum charge. Rip off, scammers from a business operating out of India. Go elsewhere.

This was the worst bond cleaning experience I’ve had. I paid for a professional service and ended up having to clean the property myself to meet the exit report standards.

The cleaner clearly showed a lack of effort and professionalism. Areas like windows, extractor fans, and sliding door tracks were simply ignored. Furthermore, the cleaner was unprofessional enough to throw equipment, including the bath plug, into the garden.

The most frustrating part was the list of items marked "under no guarantee," which the cleaner supposedly couldn't address. These were nothing more than laziness on their part. I personally returned to the property and removed oven grease marks, shower scum, and a bath stain in less than 20 minutes with simple household cleaning material and warm water. I was even charged an extra $90 for cleaning the bath and shower, which was work they failed to do, forcing me to do it for them.

After complaining, the company apologized but offered a meaningless $50 voucher for future service. I requested a refund for the $90 extra charge for uncompleted work, and I advise potential customers to look elsewhere unless you enjoy paying for a poor clean and finishing it yourself.

I am extremely disappointed with the “service “provided for an oven and BBQ clean.
The cleaner concerned arrived on the morning unaware that he was cleaning an oven in addition to the BBQ.
He proceeded to prepare to clean the BBQ , spending much time on his phone, I assume to let his manager know “how bad it was” .
The fact is he didn’t know how to clean the BBQ and didn’t want to complete the job. This would explain his disappearance without even a word to us.
We even phoned the central number to enquire whether he had finished or was on his lunch break!
The BBQ was left in pieces and the oven hardly touched.
We looked to a professional cleaning company to clean our items as we assumed they would have the necessary equipment to carry out the job. Instead we were recommended cleaning stuff from Coles!
Follow up customer service has been very poor, I feel they were screening calls as other feedback has noted to avoid talking to me
I would absolutely NOT RECOMMEND this company for ANY cleaning services.

Scam…Scam…Scam – Avoid at All Costs - They will steal your money and belongings

I strongly urge others not to use this company. My experience has been extremely disappointing and, frankly, unacceptable from start to finish.

I booked an end-of-lease clean, and from the outset, the process was chaotic. The company rescheduled my booking twice, causing significant inconvenience.

I was quoted $555 for 7 hours of work, which was meant to include a full unit clean, carpet cleaning, and the balcony. I was informed the cleaner would arrive at 10:30am. However, when I attended the property at 3:00pm, no one was there.

The cleaning that was supposedly completed was grossly inadequate. The following tasks were not done at all:

Kitchen bench not cleaned

Laundry not cleaned

No sweeping or vacuuming of floors

No mopping of floors

Carpets not vacuumed or washed

Windows not cleaned

Balcony not cleaned

To make matters worse, my brand-new cleaning supplies were taken. When I requested their return, they were dumped back in a pink rubbish bag, with empty bottles and debris from a dirty vacuum cleaner poured over them, and left in my letterbox. This behaviour is completely unacceptable.

When I attempted to resolve the issue, my calls were repeatedly hung up on once they realised it was me. I have spent over 2.5 hours on the phone trying to address this matter, with no resolution. They have refused to provide any refund.

As a result, I was forced to clean the property myself and hire a carpet cleaner at my own expense.

Please be very cautious when dealing with this company. Based on my experience, I cannot recommend them under any circumstances.

Great help with cleaning my place.

I would strongly caution anyone considering using BCIC Bond Cleaning for an end-of-lease clean.

From the beginning, there was clear misinformation about what was included in the service. I specifically asked for clarification prior to booking and was assured certain items were covered — only to be told on the day that they were not, and that I would need to pay extra. This felt misleading and put me in a very difficult position under time pressure.

The cleaners arrived two hours late without proper communication, which immediately set the tone for the day. The standard of cleaning itself was not what I would expect for a professional end-of-lease service. Several areas were not completed to an acceptable standard.

Customer service was extremely poor. On the day of the clean, when issues arose, I attempted to call the company multiple times and was unable to reach anyone. For a service that is critical to securing a bond refund, being uncontactable is simply unacceptable.

It is also worth noting that the company is based in Brisbane and appears to use subcontractors in Melbourne. This lack of local accountability was evident in how the situation was handled.

Overall, this experience was stressful, poorly managed, and far below professional standards. I would not use this company again.

Extremely disappointing end of lease clean. Paid for 5 hours; cleaners were onsite for approximately 3 hours.

Communication throughout was poor. They initially advised they would arrive at 4pm on the day keys were due to be returned, which was completely impractical and added unnecessary stress to an already time-sensitive situation.

Before starting, the company emailed to remove the bond-back guarantee for the walls and oven. When I returned to the property, it was clear no attempt had been made to clean these areas at all. The oven was still greasy and sticky, and the walls had not been wiped down.

I purchased cleaning supplies myself and spent 2 additional hours cleaning. I was able to get the oven spotless and the wall marks wiped off easily — and I am not a professional cleaner.

Paid for 5 hours, received 3, no bond-back guarantee, and had to finish the job myself. Would not use again.

Awful communication from the management team. I booked 1 month in advance, was called unnecessarily over 10 times and each time they got the arrival time wrong. The cleaner arrived 2 hours late with zero communication and emails and calls left unanswered. Avoid!

This cleaning company advertises bond back guarantee which is not what they delivered. We booked an end of lease clean for a large 3 bedroom townhouse. Two cleaners were supposed to attend but only one turned up so told us he needed to return the following day (understandable). Then we got confirmation the same evening that the clean was completed. When our agent did the final inspection there was a list of items that weren’t cleaned properly or at all. We arranged for the company to return to correct the issues and finish some items. However, even after the second visit our agent still arranged an alternative cleaner because there were still outstanding items. We provided BCIC with a itemised invoice and photos from the other cleaners to organise a partial refund. Despite this, BCIC refused to process any refunds due to lack of evidence.

NEGATIVE STARS! The worst company I have ever done business with. I do not usually write review however I wish to warn others not to use this company after a complete breach of service. I ended ip spending 6hours cleaning after our bond clean & a reclean. Our experience with this service was highly unsatisfactory and has caused significant inconvenience and distress.

HORRENDOUS COMPANY
I would not recommend using the company for a bond clean to my worst enemy! In fact I don’t think the word “recommend” belongs in a sentence where they are concerned.

Amazing company. Professional communication and left our place spotless. Could not recommend more !

The service was very good,the operator was very good,he did an excellent job making the BBQ like new.

BCIC bond cleaners never cleaned my walls or carpets. They refused to come back and do the rest and i had they had to fix there dodgie job. Wouldnt recommend at all

Amazing job. Carpet clean was spectacular. Bond clean itself was great. Passed inspection. Customer service was great. Double checked with me on the day in person about specifics. Was able to add an extra service in on the day which really helped me out. Great team and gets the job done!

Be prepared to be told on the day of cleaning that your premises are extremely dirty and will require several additional hours to clean (irrespective of the actual state). You will be given the choice to pay extra on top of the agreed amount, or to forfeit the additional service and have your final invoice state that your premises were very dirty. Buyer beware.