Bear Estate Agents Reviews 197

Great service from start to finish. Tom was brilliant from the start on the early negotiating sale side. Always felt I could get hold of the team for any questions etc. Then we were passed to Helen for sales progression who was faultless. She kept us up to date throughout the entire process both on email and also phone calls. Communication was superb throughout, always felt I could get help if needed and the fees were good too! Would not hesitate to recommend Bear to anyone looking to buy/sell a property!

Bear (Southend) have a fantastic proactive team, and although you don’t get to deal with one person I’ve realised this is to your advantage. Each team member is highly experienced in their area of sales. From Rebecca who is always available to organise viewings and keeps you updated and can answer a host of queries, to Tilly in the progression team that works continuously to keep the chain going and communicates frequently and even Tom, the Branch manager, will provide support if needed. No wonder across the towns you’ll see Sold Bear signs!

Amazing team, very polite, updating me every step of the way with my sale, I highly recommend Bear Estate Agents

I would definitely recommend the guys at Bear.

More viewings and a fast sale, not to mention great communication throughout the sale process.

Will 100% use again in the future.

Bear Estate Agents have Just Sold my House. I could list everything they did , but there’s not enough room. 10 out of 10 well done everyone. I would recommend them to anybody Thankyou All At Bear Estate Agents. Mark Gregory

I used bear to sell my flat after a period with another agent. After only a few viewings with the old agent, Bear arranged a viewing the day after it went on the market and that ended up being our buyer!
Tilly then managed the sales progression and provided regular updates throughout the process.
I would highly recommend Bear Estate agents for their excellent service and market knowledge

they made the sale and progress updates so much easier than it could have been they navigated some very difficult situations and keep us up to date all the time , got to be one of the best estate agents and systems there is ,did i mention they sold my house in a little over 12 Hours incredible , big thanks to them all but Helen was outstanding

Honest, friendly and professional service. Introduced many perspective buyers which another local agent failed to do. Tilly in the progression team was outstanding when dealing with a very difficult buyer. We would definitely recommend Bear Estate agents.

If every estate agents had a Helen working from them (and let’s get one in all of the solicitors whilst we’re at it) then the world of moving would be a much simpler process.
Helen was absolutely amazing throughout, honestly just the best person you could ever want in your corner. Thank you so much for everything you did, honestly fantastic.

I initially tried to resolve this privately, but after Bear Lettings doubled down on a 'thorough investigation' that ignored all digital evidence, I feel it is my duty to warn other tenants. This was never about £200; it was about the principle of an agency falsely accusing a tenant of being 'dirty' while they were too lazy to even look at the move-in proof.
The Reality of their 'Service':

* Safety Breach: We were moved into a flat with a smoke alarm missing its batteries—a direct breach of the Smoke and Carbon Monoxide Alarm Regulations 2015.
* Ignoring Proof: I sent a Dropbox link on day one (26/05/2025) showing move-in mold, grease, and the empty alarm. My digital logs prove Bear Lettings never even opened or downloaded the link, yet they claim to have 'investigated' our grievance.
* Predatory Guesswork: They pressured a tenant for a £200 'agreement' on 8th April. Their own documents show they didn’t have a quote until the 9th and no invoice until the 13th. They picked a number out of thin air and found a bill to match it later.
* The Only Positive: Jade Bacon was a credit to the firm; she stepped up to handle a move-in that the rest of the office was too unprepared to manage. They also eventually fixed a leaky tap after several attempts.

However, these small wins don't hide the fact that their 'professional investigation' is a fiction. They claim maintenance issues are 'resolved' when the door locks and alarms remain broken in the flat today. I’ve let them keep the £200 as a 'purchase price' for this warning. Any public shame is entirely their own doing.

Despite withholding £200, the agency has only provided an amateur-looking invoice and NO receipt. There is zero proof this money was actually paid to a professional cleaner rather than simply pocketed by the agent.

I have full digital proof of these claims, including time-stamped logs showing the agency ignored our evidence for 10 months. For full transparency, you can view the move-in photos (including the empty smoke alarm). Anyone can look at Google review.

We were trying to buy a property via Ellis in the Hockley branch, which sadly didn't happen, but wanted to sing his praises. Super helpful, knowledgeable and made himself free when it suited me - often well past 8pm. I would recommend him to anyone looking to sell / buy locally. Thanks Ellis for going above and beyond !!

We went through a more than usual stressful sale! and I wouldn’t have gotten through it without the professionalism and support from Helen at Bear! She went above and beyond and even when I nearly gave up she continued to support the situation. We got there in the end and I’m so grateful for all the hard work, commitment and perseverance Bear put in.

Previous sales/purchases with other agents have shown a stark comparison to what we have experienced with our recent purchase with BEAR in Leigh on sea.
Communication has often been poor and at times abrupt. We had to constantly prompt and chase for information and basically progressed the purchase ourselves. On collection of our keys it felt like a big anti climax…we were handed our key in a scrappy envelope..no card. On ALL of our other sales/purchases we received a card and even a bottle of wine.
We will not be recommending BEAR in Leigh. We would however recommend Hunt Roche in Thorpe Bay, they were absolutely excellent.

Great experience with Bear Estate Agents, especially Tilly who was brilliant throughout.

She was friendly, professional, and always kept me updated, making the whole process feel easy and stress-free. Nothing was ever too much trouble, and her communication was excellent from start to finish.

Would definitely recommend Bear, and a big thanks to Tilly for all her help!

They kept us informed throughout the whole buying process. They were very quick responding to our emails/calls. I would use their services again.

Megan and Wendy were very helpful throughout the process in both helping us sell our last home and purchase our new one. We will recommend Bear and their team to others looking to sell and buy in the area.

Professional, delivered what was agreed. Good people relationships. Worked with me as seller to accommodate and support viewers and purchaser to visit property. Fast interaction with correspondence and documents. Definately a company id use again.

I used Bear for sale and purchase, would 100% recommend. Their communication of what can be an extremely stressful time is exceptional which made it all easier. The whole team have been excellent throughout the process.

Bear estate agents handled the sale of my house and purchase of new home ... very professional all round from bear ... special mention for Wendy Baily, who handle the negotiations of the chain... very good , and great clarity as to what was going on in the chain, a true credit to bear.

After initially undervaluing our property, Bears recovered well and Tilly (after sales) was very helpful, patient and understanding.