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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

I won a freebie on instagram, my prize was delivered 2 days later. It was a bottle of Glacier Water Hyaluronic Acid Serum. I must admit my skin feels really soft and cleansed after using it. Five sta... Toon meer

Beoordeeld met 1 van de 5 sterren

A shipment from order #5850 is on the way This is a untrusted website on 24th March it’s now 22nd April I placed on 24th March 2026, they took my money knowing full well they did not have the it... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Beaut Flo were quick to process my order and used Royal Mail to deliver the package. This allowed me to arrange ‘pick up’ at the local PO in my town, in my own time. Laura Mercier products are often q... Toon meer

Beoordeeld met 5 van de 5 sterren

My order didn’t arrive, however the customer service was absolutely amazing. I received prompt emails advising me that my issue was being looked into and I received a full refund. Thank you so much.... Toon meer

Bedrijfsgegevens

  1. Cosmetische producten leverancier
  2. Schoonheidswinkel
  3. Cosmetica en parfums leverancier
  4. Haarproductenwinkel
  5. Gezondheids- en schoonheidsartikelen winkel

Geschreven door het bedrijf

💄Discover something beautiful 🛍Shop your favorite beauty brands


Contactgegevens

3,9

Goed

TrustScore 4 uit 5

151 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Heeft 87% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 week

Zo gebruikt dit bedrijf Trustpilot

Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.

Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 1 van de 5 sterren

A shipment from order #5850 is on the…

A shipment from order #5850 is on the way This is a untrusted website on 24th March it’s now 22nd April

I placed on 24th March 2026, they took my money knowing full well they did not have the item in stock. No notification, no update. Now I have to go to my credit card issuer to get back my money 😔

22 april 2026
Review zonder uitnodiging
Logo Beaut Flo

Antwoord van Beaut Flo

Hi Karen!

Thank you for your feedback.

I’m sorry to hear about your experience. A member of our team will be in touch shortly regarding your order to help get everything back on track.

Kind regards,
Ellie

Beoordeeld met 5 van de 5 sterren

Fabulous product

I won a freebie on instagram, my prize was delivered 2 days later. It was a bottle of Glacier Water Hyaluronic Acid Serum. I must admit my skin feels really soft and cleansed after using it.
Five stars from me and I highly recommend both Company and product!

21 april 2026
Review zonder uitnodiging
Beoordeeld met 2 van de 5 sterren

Quick delivery of order

Quick delivery of order, but one of the two items was missing from box.
Have emailed the support centre but have yet to receive a response.
Disappointing as this was my first order placed.

18 maart 2026
Logo Beaut Flo

Antwoord van Beaut Flo

Hey Eleanor!

Thank you for your feedback.

I’m sorry to hear about your experience. I can see that our customer service team has now resolved your enquiry.

If you have any further questions or need any additional assistance, please don’t hesitate to get in touch.

Kind regards,
CS

Beoordeeld met 1 van de 5 sterren

They dont delivery timely and even cant…

They dont delivery timely and even cant contact with them and dont reply the query as well. It was said next day delivery but j cant even track my delivery on shop

19 maart 2026
Logo Beaut Flo

Antwoord van Beaut Flo

Hey Tangin!

Thank you for your feedback.

We’ve reviewed your order and can confirm it was placed on 19th March using standard shipping, which has an estimated delivery timeframe of 2–3 working days.

As today is 20th March, we kindly ask that you allow the full delivery window for your order to arrive.

If you have any further questions, please don’t hesitate to contact us.

Kind regards,
Ellie

Beoordeeld met 1 van de 5 sterren

Genuine complaint

Payment taken, no product received, no communication, only when I stated I was speaking to postal services, bank and taking my frustration further, did I get some acknowledgment, yes it’s a refund of my money, however, it’s cost me as if I were working in my job for three hours or more at 20.00 an hour it’s cost me 60.00 of my time plus the stress, so all I have gained is nothing but frustration and stress from this company, so BE AWARE, buy your beauty products elsewhere !!

25 januari 2026
Logo Beaut Flo

Antwoord van Beaut Flo

We’re really sorry to hear how frustrating this experience has been for you — that’s never the experience we want any customer to have.

Unfortunately, on this occasion the item became unavailable due to a stock discrepancy, and as soon as this was identified our team issued a full refund. We completely understand how disappointing this can be, especially when you were expecting your order.

Please know that we are actively reviewing our stock processes to minimise the chance of this happening again. Your feedback genuinely helps us improve.

If there’s anything further we can assist you with, we’d be more than happy to help.

Kind regards,
Luke

Beoordeeld met 3 van de 5 sterren

Took my money

Took my money, product never received, no reply to email either... shocking!! Finally had a reply and a full refund... thank you!!

25 december 2025
Review zonder uitnodiging
Logo Beaut Flo

Antwoord van Beaut Flo

Hey Sharon!

Thank you for your feedback.

We’re unable to locate any record of an order placed with us at this time.

Please contact us directly with your order details, and our team will be more than happy to help.

Kind regards,

Olivia

Beoordeeld met 5 van de 5 sterren

Excellent customer service

Update: Beaut Flo contacted me, and as they had no updates from the courier they offered me a full refund. I think that's above and beyond customer service, I'm really impressed!
———————
The shopping experience was great and a good selection of products with reasonable prices, but 2 working days later and no update on shipping. Granted it said delivery 2-3 working days but surely it would be despatched already? Anyway, will happily update this score of it arrives on time

10 januari 2026
Logo Beaut Flo

Antwoord van Beaut Flo

Hey!

Thank you for your feedback.

We’ve asked our customer service team to review your order, and a member of the team will be in touch shortly with an update.

Thank you for your patience.

Kind regards,
Em

Beoordeeld met 5 van de 5 sterren

Great service from customer support

I ordered two hand washes but only one arrived, which I was unsure about at first. I contacted customer service and Lilly was extremely helpful and resolved the issue straight away. She arranged for the missing hand wash to be resent with next-day delivery. Excellent customer service and very quick to sort — thank you!

1 januari 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Not received YET

Not received YET, having put this response as Emily promised I was contacted and offered a Refund or a next day replacement! I know have the product and thank their team for excellent service.

17 december 2025
Logo Beaut Flo

Antwoord van Beaut Flo

Hey Steve!

Thank you for your feedback.

We're sorry to hear about your experience. Our customer service team has reached out to help you get this resolved.

Kind regards,

Emily

Beoordeeld met 5 van de 5 sterren

Festive Bauble

The item was delivered on time, it was well packaged & clearly labelled.
If the right product became available, I wouldn't hesitate to use Beaut Flo again.

10 december 2025
Beoordeeld met 5 van de 5 sterren

Service

Great service and perfect customer support. Provides great value for money and the product they offer is very good.

14 november 2025

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