bellamoon.co Reviews 

59
•
TrustScore 3.5 uit 5

3,4

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Beoordeeld met 2 van de 5 sterren

Not worth the money. The stitching on the cover has come undone after just 4 months despite following the washing and drying guidelines. The pillow goes extremely flat so doesn’t feel like it gives mu... Toon meer

Beoordeeld met 1 van de 5 sterren

Expensive? Ok but only if it’s good quality, not at all the case for their 3 in 1 pregnancy pillow. It has SO many zippers, is extremely poor quality, the filling came in CHUNKS, difficult to wash (cf... Toon meer

Beoordeeld met 5 van de 5 sterren

Customer service from this company is the best I’ve ever experienced! I received a product that had a fault and Irene was so lovely and sorted the problem straight away by sending out a replacement... Toon meer

Beoordeeld met 5 van de 5 sterren

I bought a pillow for my elderly bedbound mum who suffering from Parkinson’s. This provided great support to treat bed sores and the home support team were very impressed with it. I’ve now purchased a... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Babywinkel

Geschreven door het bedrijf

We're a pregnancy, breastfeeding and attachment parenting brand specialising in pregnancy, nursing and rest systems and solutions to help aid the Motherhood journey for both mum and baby.


Contactgegevens

3,4

Gemiddeld

TrustScore 3.5 uit 5

59 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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3,4

Alle reviews

(59)

5 reviews in de afgelopen 12 maanden

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Beoordeeld met 3 van de 5 sterren

Pros:

Pros:
Stylish patterns: The patterns on the pillow are just lovely, adding a nice touch to my bedroom decor.
Three separate parts: The fact that it comes in three separate parts is a game-changer. I can adjust it to fit my sleeping preferences perfectly.
Cons:
Too firm for my liking: I have to admit, the pillow is a bit firmer than I expected. I wish it had a softer feel to it.
Ear discomfort: After using it for a while, I noticed that my ears started to hurt from the firmness. It would be great if there was a softer pillow insert available.

3 april 2024
Review zonder uitnodiging
Logo bellamoon.co

Antwoord van bellamoon.co

Thank you so much for sharing such a thoughtful and balanced review. We’re really glad to hear that you’re enjoying the beautiful patterns and finding the three-part design helpful — the flexibility is something many parents-to-be love, so it’s great to know it’s working well for you too.

I’m also really sorry to hear that the firmness hasn’t been as comfortable as you hoped. Comfort is incredibly personal, especially during pregnancy, and your feedback about ear pressure and the feel of the filling is genuinely valuable. The pillow is designed to soften with use, but it should still feel supportive rather than uncomfortable, so we’d love to look into this further for you.

Your suggestion about a softer insert is a great one — feedback like this helps us continue improving our products.

If you’d like, please reach out to us directly with your order details. We’d be more than happy to review this and see how we can help make things more comfortable for you.

Warmest wishes,
The BellaMoon Team

Beoordeeld met 5 van de 5 sterren

Good preggo pillow

Update: So I had an issue with my first Bellamoon. But the team slresolved the issue and I've got a good one that's not faulty. Very happy with my bellamoon pillow.

14 maart 2024
Review zonder uitnodiging
Logo bellamoon.co

Antwoord van bellamoon.co

Hello Nishita

Thank you for reaching out, we are so sorry to hear you are disappointed in your BellaMoon pregnancy pillow.
Can you please contact our customer service team at hello@bellamoon.info and we will be happy to assist.
Without your order number we can not take your complaint any further.

The BellaMoon Team. x

Beoordeeld met 2 van de 5 sterren

Very firm, inflexible, too expensive for product received

I really wish I had done more research into this product before purchasing, that is my fault but being pregnant for first time it can be overwhelming and you look at a product and assume what you are seeing is what you get this sadly was in my opinion not the case.

While the idea of a 3:1 pillow seems a great idea the zips and poppers on the pillow render it very uncomfortable especially for us women who are shorter and whose knees naturally sit where the zip lies. I have to say I have been massively disappointed by the quality of the product the inner lining is very firm and seems cheap, the middle section is too high to support bump and if you could get your bump on it you risk being poked by the poppers.

Lying on it with my head my ears end up hurting after a period of time because of how firm it is, it is so uncomfortable and on the website it looks really flexible but there is no way I could get this pillow to bend into the folded way you see in pictures.

The worst thing is they refuse returns upon opening the product but yet we had no idea what the product is like unless it’s unpacked this I feel is very unfair, I feel I have now massively wasted my money for a product that on the website looks good and soft and flexible but in reality is extremely firm, inflexible and not at all soft or comfortable.
I am very surprised mums have created and okayed this. Given I’m about to have a baby money is alright tight and to have wasted so much on this is very upsetting.

Honestly don’t waste your money, the zips will hurt your baby as there is no cushioning over them, if you 5’4” or less your gonna end up woken by the zips rubbing your knees. Unless you love a firm pillow and don’t need your bump supported this is not a good pillow, save your money and go with any other pillow.

26/03/24- Update: since writing this review the company have offered to allow me to return the pillow for this reason I have given an extra star. I think with some improvements this could be a very good pillow but personally for me this is not a good option for reasons stated above

24 maart 2024
Review zonder uitnodiging
Logo bellamoon.co

Antwoord van bellamoon.co

Hi Ashling

As a valued customer we appreciate all feedback as it allows us to learn and grow. Our pillows are designed to be firm and plush, we are so sorry to see you are disappointed with your BellaMoon purchase.
I can see you reached out to us via email on Sunday, our office is closed on weekends but the team did get back to you on within 2 working days.
Thank you for returning your purchase to us, we await its arrival and our quality control team will check it for faults.
We hope you have a wonderful pregnancy.

The BellaMoon Team. x

Beoordeeld met 5 van de 5 sterren

Amazing Customer Service

Couldn't speak highly enough of the team. We had an issue with first order the delivery driver left it in a poor place causing it to be damaged. I replied and they had the issue resolved and I was sent a new package. Took a week between first order, problem and second order arriving. Top notch will be purchasing from these again.

1 maart 2024
Review zonder uitnodiging
Logo bellamoon.co

Antwoord van bellamoon.co

Hi Ryan

Thank you for the lovely review. From time to time we experience delivery issues, as a small business this is extremely frustrating for us. We endeavor to resolve issues as quickly as [possible.

The BellaMoon Team. x

Beoordeeld met 3 van de 5 sterren

What a shame about the zips

I am now using the pillow for my 2nd pregnancy. I'm really torn as to my feelings on it... The shape is absolutely perfect, cannot fault that. But trying to be three in one is just not worth it, I think it's just a way for them to make it pricier. The zips are super uncomfortable, the stuffing has come away from the edges of the joins and the zip covers always ride up so the metal zips rub me in the night and are uncomfortable. Then when the baby arrives, you don't have time to constantly zip and unzip, so having the feeding nest and the breastfeeding pillow isn't really compatible. The breastfeeding nest is so huge that it's not really practical to have around, even though it was quite comfortable, though I could never really get the baby in the right position.
Overall, fantastic shape for pregnancy pillow, breastfeeding stuff not worth it, and feel a bit silly and foolish for having spent so much money on it all.
Also Bella moon please make a zip free cover!

29 februari 2024
Review zonder uitnodiging
Logo bellamoon.co

Antwoord van bellamoon.co

Thank you so much for sharing such an honest and thoughtful review. We’re really glad to hear that the pregnancy pillow shape has worked well for you — comfort during pregnancy is exactly what we designed it for, so it’s lovely to know that part has been helpful.

I’m truly sorry, though, that the zips and multi‑use features haven’t lived up to your expectations this time around. Your comments about the zip comfort, the stuffing shifting at the joins, and the covers riding up are really important for us to hear. That’s not the experience we want for anyone, and I completely understand how frustrating it must feel — especially when you’ve invested in something you hoped would support you through both pregnancy and feeding.

The 3‑in‑1 design works well for many parents, but it’s also clear that it doesn’t suit every feeding style or routine, and your feedback about practicality during newborn life is incredibly valuable. We’re always reviewing and improving our designs, and your suggestion for a zip‑free cover is a brilliant one — I’ll make sure it’s passed straight to our product team.

Although we can’t accept used pillows back for hygiene reasons, we always want to be fair and supportive. If you’d like us to take a closer look at the issues you’ve experienced — especially with the zips and stuffing — please reach out to us directly with your order details. We’d really appreciate the chance to help.

Thank you again for taking the time to share your experience. Honest feedback like yours genuinely helps us improve.

Beoordeeld met 4 van de 5 sterren

Great communication

After a slight mishap with the first delivery, all was sorted out very quickly and efficiently and Leanne was very nice and professional in her communication!
I love the pillow it is very comfortable and a lovely design, this was a present from my mum and aunty so it’s really special. Thanks again !!

29 november 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Best pregnancy pillow we have tried so far

We have evaluated multiple similar pregnancy pillows and overall, the BellaMoon ones offer the most comfort. Besides premium quality, there is the option to customize your product covers and enhance the pillow size. I highly recommend BellaMoon for their top quality products, excellent customer service and attention to detail.

10 december 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great products and customer service

Have bought product before from them and great quality and pretty design.
Recently contacted customer service who were quick to reply and super helpful!
Thank you, really appreciate it
Jo

7 december 2023
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Overpriced and poor quality

This is a review I tried posting on their website:

Received mine a few days ago - the quality of the actual cushion is very poor - reminds me of an IKEA cushion filler that you can get for a few pounds.
You pay a lot for what it is and I expected the fabric and filling to be high quality - very disappointing. If not for the fact that my partner accidentally disposed of the packaging and washed the cover I would definitely be returning.

The review is then sent for "verification" and never posted which I guess is how they manage to have a near perfect rating on their site. This is an absolutely shocking practice and exactly how I wasted my money on this product.

I have also had a chance to use it more since writing this review and can confirm that the pillow flattened very quickly.
Order#122774

23 november 2023
Review zonder uitnodiging
Logo bellamoon.co

Antwoord van bellamoon.co

Hello Maria

Thank you for your review.
I have gone into our reviews platform and can see you left a 5 star review on our website 4 days ago, which did not immediately draw our attention to your negative review.
I have checked our inbox and you have not reached out to our customer service team.
We would kindly advise you to contact hello@bellamoon.info so this can be resolved by our team. (Make sure to check your junk folder for our replies)

The BellaMoon Team. x

Beoordeeld met 3 van de 5 sterren

Not worth the money

Pros:
Delivery was quick
No issues with my order, nice packaging etch
The unzipping feature is the selling point for me as it’s nice to not have to have a huge pillow in the bed if I don’t want and can use one of the smaller ones to support back/belly. I think I’ll use the smaller ones for nursing a lot which gives more value for money
I like that even when zipped together it’s quite narrow so doesn’t take up the whole bed/mean my husband can’t come near me

Cons
Value for money
The pillow quality isn’t as I’d expect for what is essentially an over £100 pillow! For much less than this you’d get a lovely quality pillow at eg John Lewis but the stuffing inside of the pillow feels quite cheap and not very padded, I think after using it a few months the pillow will be very flat as it’s not easy to plump up
The cover again feels quite cheap quality, for this money I’d expect something with nice, soft material
The label is quite big/annoying and scratchy!

Overall, I am enjoying having the pillow as it does help between my legs etc. I think I probably could have just used a normal pillow between my legs and had a similar effect though. I am not angry with my purchase but probably wouldn’t recommend for the money! If it was eg £50 I would reccomend

5 oktober 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Don't know what I would do without it!

Don't know what I would do without it!
My daughter is five months old, and our Bellamoon full cushion has been an essential part of our journey. When pregnant, the shape was a godsend, allowing me to sleep properly. It was a comfort straight after birth for my changing tummy, and the two ends zipped have been - and continue to be! - support each time I breastfeed. I'm now making a memory blanket with some of the beautiful water leaves fabric. Absolute must-have item!

24 oktober 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Top customer service

I ordered the nursing cover from Bella Moon and chose the wrong delivery option. I emailed to see if I could change my delivery. I received a super quick and polite response and Leanne was more than helpful with different delivery options which meant I would be more likely to receive the nursing cover in time for my first proper public event with my newborn. My delivery option was changed and dispatched almost immediately. Really grateful for the help I got. I also ordered the 7 in 1 pregnancy pillow from Bella Moon early in my pregnancy and it has been an absolute lifesaver, particularly in my third trimester. It’s great now for feeding. Couldn’t recommend more.

23 augustus 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

A must for anyone expecting

I purchased one of your pillows a couple of weeks ago it’s honestly meant I’ve slept so well! I am over the moon and so excited to use it when our little one arrives for feeding 💕 Thank you!

2 augustus 2023
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Poor quality pillow that has flattened…

Poor quality pillow that has flattened throughout the pregnancy so I can’t use it for nursing when baby arrives…
The Customer service sent me a replacement inner pillow but I had the same issue after a month of using the new one.
Bellamoon will send a courrier to collect my pillow so I can have a refund but this isn’t a great experience considering that baby is due to arrive in a couple of weeks. Very disappointing considering the price.

2 augustus 2023
Review zonder uitnodiging
Logo bellamoon.co

Antwoord van bellamoon.co

Hello Aurélie
So sorry to see you have had a negative experience with your BellaMoon pregnancy pillow.
I can see our customer service team are currently dealing with your complaint.
We are following company policy to fully resolve the situation.

The BellaMoon Team. x

Beoordeeld met 5 van de 5 sterren

Absolute must have!

This is soo needed for pregnancy and after. The quality is amazing and helped me so much. Even my partner used it when he knew was bad after football. He reluctantly gave it back to me!

26 augustus 2022
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Really happy with a beautiful pillow!

Really happy with a beautiful pillow!

I bought a 3-in-1 pillow for my wife towards the end of her pregnancy as she was starting to get uncomfortable and we wanted to try something different to her cheap one that she could use for feeding too.

I’m rather baffled by the negative reviews on here. The pillow is lovely, made of pure cotton and the zips are cleverly integrated under fabric so the pillow is super comfortable.

My wife has now given birth, we’ve taken the middle section out and she uses it every day for feeding (and even ad hoc snoozing on!).

Defo worth the money for those who can afford it. Beautiful and practical.

We like the company so much I’ve just ordered a nursing cover too.

29 mei 2023
Review zonder uitnodiging
Logo bellamoon.co

Antwoord van bellamoon.co

Thank you so much for your lovely review. We are delighted to hear you like it :)

Beoordeeld met 5 van de 5 sterren

Fantastic customer service

Fantastic customer service, really quickly replied to my questions and sorted my query! I spoke to Leanne who was wonderful. Nothing was too much trouble. I just love the products as well they’re so beautifully designed. My sister had one and I knew I just had to get one too.

10 mei 2023
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Really terrible product

Delivery came on time as expected and haven’t had any customer service issues but the product itself is truly truly awful. Have persevered for a few months, tried washing with fabric conditioner to make the fabric nicer and tried all sorts of set ups (got the 3-in-1)to make it work for my body but I can’t for the life of me see why it has good reviews.

It’s cheap, scratchy fabric that irritates your skin - especially when your face is on it (as recommended for the back support set-up). The foam inside the pillow goes flat and separates out like a cheap hotel pillow so it doesn’t give any actual support for your back or between your legs. The zippers get stuck easily when reconfiguring the pillow. And they’re at really inconvenient places so they bother you in the night. The fabric flaps to go over the zippers are only on one end of the long middle pillow so if you don’t have the curved ends zipped on, you have to choose between sleeping with a jaggy zipper up at your boobs or between your legs. Not fun for a naked sleeper! There’s also no effective way to use the pillow to support your bump - have tried it all. So, I thought I’d at least try and find a use for the pillow so I curved it behind me while sleeping to prevent back problems as recommended. Ironically, every time I’ve tried this I’ve woken up with a bad back! And a sore face from having a lumpy pillow. No problems with my back when I don’t sleep with it! Officially given up finding a good use for this product. I don’t even want to keep it for breastfeeding or tummy time as the fabric and consistency is so awful.

All in all, a real disappointment. I really tried persevering but to no avail (I write this from bed, uncomfortable and frustrated!)

7 mei 2023
Review zonder uitnodiging
Logo bellamoon.co

Antwoord van bellamoon.co

Hi Annabelle

We are so sorry to hear you have had a disappointing experience with your BellaMoon Pregnancy pillow.
Unfortunately without your full name and order number we are unable to resolve your issue here.
Please reach out to our customer service team at hello@bellamoon.info and we will be happy to look into this for you.
Please remember to check your junk folder for our replies as they can end up in there.

The BellaMoon Team. x

Beoordeeld met 5 van de 5 sterren

Incredible customer service

Incredible customer service… they helped me out when I had a missing part of my pillow straight away and were so friendly in the process!!
Also, VERY comfy pillows!

26 april 2023
Review zonder uitnodiging
Logo bellamoon.co

Antwoord van bellamoon.co

Thank you for your lovely review on your experience with our customer service team. BellaMoon aims to provide 5* customer service to all customers.

The BellaMoon Team. x

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