I have used Benjamin app for a couple years now and I’ve never had an issue with trying to withdraw money. Once they revamped their payout system, I have yet to get any of my withdrawals that I’ve ask... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I loved the site until they changed everything at the end of 2025. Now my money has sat in a queue since December 9th, 2025. They used to allow you to withdraw into gift cards to just about any stor... Toon meer
In 2025, Benjamin was a pretty good app. I was earning money and able to withdraw very easily, straight to my bank account with a few days delay. My only complaint was that games didn't always conne... Toon meer
Bedrijf heeft geantwoord
I had a wonderful experience with Benjamin last year up until they paused payouts for about 3 months, then they limited how much you could cash out in a day as well I'm assuming how many people could... Toon meer
Bedrijf heeft geantwoord
2,2
Slecht
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I wish I could give zero stars
I wish I could give one zero stars. I’ve been waiting almost 3 months for a payout. There is no reason for that. My suggestion is this app is not worth it due to the negligence. Can’t delete the app if you want to get paid which is ridiculous. I’m going to go to whoever I need to so I can let others know about this. I’ve sent multiple emails to Benjamin. Phone number would be great. Payment would be better
12 januari 2026
Review zonder uitnodiging
Antwoord van benjaminone.com
Hello Melissa,
It’s clear that you’ve been through a challenging experience waiting for your payout, and we genuinely appreciate you sharing your thoughts with us. Your feedback highlights significant concerns regarding the payout process, and we recognize how important it is for you to receive your funds promptly.
Due to the high volume of withdrawals being attempted, we had to put limits in place to help keep our systems running smoothly, which can understandably lead to frustration. We also acknowledge the difficulty of not being able to delete the app while waiting for a payout, and your suggestion for better communication options, like a phone number, is valuable.
Your experience matters, and we hope for a resolution that meets your expectations and helps restore your confidence in using the app. Thank you for taking the time to express your concerns, and we are committed to improving the user experience.
This is my second review and many emails later
This is my second review. DO NOT get involved with this app. I would give it a zero if I could. It was great when I initially was playing and received quick deposits. I never made large sums of money but it was fun and got a little extra coffee money. But they changed things. Many other reviewers have stated this same thing. I redeemed funds 2/19 and 2/20, 2026 and have yet to see the funds totalling $66.66 in my paypal. I have been told that my money is in queue to be reviewed, and each time I question, I receive the same canned reply. Is someone really looking at it? I might add that I had to make 2 withdrawals since there is a minimum $25 withdrawal and a maximum as well. Benjamin also hits you with a small fee for each of the withdrawals. So stay away from Benjamin.
Added note: Benjamin replied to this review relatively quickly but the response is rather similar to my first review with no satisfactory resolution. Giving them 3 days then to BBB.
18 februari 2026
Review zonder uitnodiging
Antwoord van benjaminone.com
Hello CB,
It’s disheartening to hear about your ongoing experience with the app and the challenges you've faced with your withdrawals. We appreciate your feedback and understand how important it is for you to receive your funds promptly.
It’s great to know that you initially enjoyed using the app and found it fun. However, we recognize your concerns regarding the delays in processing your recent withdrawals and the repetitive responses you've received. Due to the high volume of withdrawals being attempted, we had to put limits in place to help keep our systems running smoothly. We have flagged your situation internally to ensure that your feedback is addressed.
Your insights about the withdrawal limits and associated fees are also valuable, and we appreciate you bringing them to our attention. Your experience matters greatly to us, and we hope for a resolution that restores your confidence in using the app. Thank you for sharing your thoughts; they help us strive for a better experience for all users.
Happy to truly disappointed !!!
When i first started using this app it was an awesome app. Then in December 2025 the dreaded update came along, no more gift cards and fees to withdrawl money that you earned. I was finally able to enter three withdrawals on December 9-10-11. I sent a complaint to customer service about the fees charged everytime I had to withdraw my money. I received a response from customer service and the withdrawal fees were taken care of and I received those withdrawals almost immediately. Happy customer so far.
Since I received that deposit I have made a total of 9 withdrawals totaling $450. The withdrawals were on the following dates
December 12-13-14-15-16
January - 6-31
February -27 and March 11.
I have screen shots with verification numbers for these withdrawals.
To this date I have not seen a credit to my PayPal account for any of these transactions.
I tried to contact customer service submitting screenshots of the withdrawls and received the generic response of "it's in the que." It definitely seems like a bot generated response since others that have tried to make a withdrawal have commented that they received the same response.
It should not take over 3 months to receive my withdrawls. I am no longer a happy customer. This is $450 of money which I earned following the guidelines set forth by Benjaminone. I have screenshots of all the withdrawals I have made. I hope some day Benjamin one will make this right but I truly don't believe they will.
30 maart 2026
Review zonder uitnodiging
Antwoord van benjaminone.com
Hello Kevin,
It’s disheartening to hear about your experience with the withdrawal process and your feelings of disappointment after initially enjoying the app. We appreciate you sharing such detailed feedback, as it helps us understand the challenges you’re facing.
We’re glad to hear that your earlier concerns regarding withdrawal fees were addressed promptly, but it’s concerning to learn that your more recent withdrawals have not been resolved in a timely manner. Due to the high volume of withdrawals being attempted, we had to put limits in place to help keep our systems running smoothly. We recognize how frustrating this may be, especially when you’ve worked hard to earn your funds.
Thank you for bringing your situation to our attention, especially the specific details about your withdrawal attempts and the responses you've received. We have escalated this internally, and your feedback is invaluable for us to improve our processes. Your experience matters greatly, and we hope for a resolution that restores your confidence in our app.
Formal Escalation – Cash Queue Delay, Withdrawal Processing, and Reward Tracking Issues
Hello Tiffany,
I am writing to request clear and direct clarification regarding multiple unresolved concerns with my account.
1. Withdrawal Status
On March 29, I submitted a withdrawal of $29.55, which is currently listed as “in queue and being processed.”
Please confirm:
* The expected processing timeframe for this withdrawal
* Whether there are any additional delays beyond standard processing times
* That this withdrawal will be successfully completed without further issues
2. Cash Queue Timeline
My remaining rewards are currently in the Cash Queue with a release window of March 30 through April 3.
Please confirm:
* Is April 3 the final guaranteed release date?
* Can this date be extended again?
* Will I be able to immediately withdraw once the funds are released?
3. Offer Tracking & Changing Requirements (Major Concern)
I have observed that the reward requirements for the same game (Merge Inn – Cafe Merge Game) have changed multiple times during my progress.
For example:
* Previously: Reach Level 31 within 15 days
* Then: Reach Level 17 within 5 days
* Now: Reach Level 25 within 14 days
I completed Level 17 within the required timeframe, yet no earnings were awarded.
Additionally:
* I have reinstalled the app as recommended
* I have experienced similar tracking issues across multiple games
* My progress is not being consistently recognized or credited
Please explain:
* Why requirements are changing after gameplay has already started
* How progress is tracked and verified
* Why completed milestones are not resulting in payouts
4. Support Response Concerns
I have submitted multiple requests and continue to receive repeated generic responses along with new ticket numbers, without any direct resolution to the issues raised. This raises concerns that my case is not being properly reviewed.
Additional Context
I have previously used this app in 2024 when payouts were processed correctly and without these delays or inconsistencies. The current experience reflects a significant decline in reliability, including delayed payouts, inconsistent tracking, and changing reward requirements.
Due to the ongoing lack of resolution, I have already submitted complaints with the Better Business Bureau (BBB) and the Federal Trade Commission (FTC). If this matter continues unresolved, I am prepared to escalate further by filing a complaint with my State Attorney General’s office.
At this point, I am requesting a clear, direct, and complete response addressing each of the concerns outlined above.
This situation directly affects both my time and expected earnings, and I expect transparency regarding how my rewards are being handled.
Thank you,
K
8 maart 2026
Review zonder uitnodiging
Antwoord van benjaminone.com
Hello कृष्ण,
We appreciate you taking the time to outline your concerns so thoroughly; it’s clear that you’re experiencing significant issues with your account, and we value your feedback.
Regarding your withdrawal status, we understand the importance of timely processing. Due to the high volume of withdrawals being attempted, we had to put limits in place to help keep our systems running smoothly. While we cannot provide specific timeframes, we are actively working to ensure that all withdrawals are handled as efficiently as possible.
For the cash queue timeline, we recognize your need for clarity. April 3 is currently the expected release date, but we cannot guarantee that there will not be further changes. Once the funds are released, you should be able to withdraw them immediately.
Your concerns about changing reward requirements are certainly noted. We understand how this inconsistency can be frustrating, especially when you’ve already completed certain tasks. We are committed to reviewing how progress is tracked and ensuring that milestones are recognized accurately.
We’re grateful for your patience as we work to improve our support responses. Your feedback on the generic replies is invaluable, and we have flagged this internally to enhance our communication moving forward.
Your experience is important to us, and we genuinely appreciate you sharing these details. We hope for a resolution that meets your expectations and restores your confidence in our app. Thank you for your understanding as we navigate these challenges together.
Never see withdrawals and customer service is awful
My withdrawals have been pending for over 3 months now, customer service is no help and just gives the same crap response, you have to pay $0.99 to withdraw, but it takes forever if you even do get your money. Do not use this app, there a plenty that actually pay you like they say they will.
29 maart 2026
Review zonder uitnodiging
Antwoord van benjaminone.com
Hello Susan McIntyre,
It’s concerning to hear about your experience with withdrawals and customer service. Due to the high volume of withdrawals being attempted, we had to put limits in place to help keep our systems running smoothly. I can imagine how frustrating this must be for you, and I truly appreciate you sharing your thoughts with us. We have escalated this matter internally, and your feedback is valuable as we work to improve our processes for a better experience moving forward. Thank you for your patience, and we hope to resolve this for you soon.
I haven’t been paid since Jan 16th
I haven’t been paid since Jan 16th, starting to feel like a scam…
16 januari 2026
Review zonder uitnodiging
Antwoord van benjaminone.com
Hello Gage T,
It's concerning to hear that you haven't received your payment since January 16th, and I understand how unsettling this situation can feel. Please reach out to our customer support team at socialhelp@benjaminone.com so we can assist you further. Your feedback is incredibly valuable to us, and we are committed to resolving this issue for you. Thank you for your patience, and we hope for a resolution that restores your confidence.
This app is a complete and total scam!
This app is a complete and total scam. I have been playing this app for 274 days straight and I’ve tried to cash out and it’s been in query for well over a week. All I get is an automated response and it told me it would take up to five hours if I sent it to PayPal. All lies and I wasted a lot of my time on this app for no reason so don’t waste your time on it. They are a complete scam. ! I wish I would’ve read the other reviews before I wasted all my time on this app as they owe me over $30 which may not seem like a lot but every day having to do all the commercials and games just to get nowhere and not get my money is a waste of my valuable time! As a single mom all these little things that I do to get the extra things so I can get my child random gifts here and there or take her out with the money that I would make from apps like this was in vain! Do not use this app as they do not pay and you can’t get a real person to get this figured out. This should be removed from the Internet. It’s amazing How many scams are out there trust me don’t waste your valuable time on this app or you’ll be very sorry that you did like I am! Despicable company!!
18 maart 2026
Review zonder uitnodiging
Antwoord van benjaminone.com
Hello Michelle,
It’s clear that you’ve invested a lot of time and effort into the app, and we genuinely appreciate you sharing your experience. We recognize how disappointing it must be to encounter issues with cashing out, especially after dedicating so many days to playing. Due to the high volume of withdrawals being attempted, we had to put limits in place to help keep our systems running smoothly. We understand how frustrating this may be, and the experience of receiving automated responses instead of the support you need is certainly understandable.
Your feedback regarding the payout process is invaluable, and we have escalated this internally to ensure that we can improve our communication and support. We want to ensure that users like you have a better experience moving forward.
Thank you for taking the time to express your thoughts. We hope for a resolution that can help restore your trust in our service.
This app used to be quick about paying…
This app used to be quick about paying everyone back. I’ve been waiting since December for any money to be paid any money. I keep waiting and I’ve come to the conclusion that I probably am never going to see any of the money. Is that true or false?
10 december 2025
Review zonder uitnodiging
Antwoord van benjaminone.com
Hello Jessica,
We appreciate you sharing your experience, and it’s disheartening to hear about the delays you've faced regarding your payments since December. We recognize how concerning this situation must be for you. To get this resolved, we encourage you to reach out to our customer support at socialhelp@benjaminone.com. Your feedback is important to us, and we’re grateful for your patience during this time. We hope for a resolution that brings you the clarity and outcome you’re seeking.
Still waiting on 4 seperate payouts
I've been waiting on 4 separate payouts ($50 Dec 9, 2025 - $25 Jan 9, 2026 - $37.49 Jan 16, 2026 and $39.35 Feb 2, 2026) totaling $151.84 ... all showing "Your withdrawal is in queue and being processed". The last time I submitted a complaint ticket, I got a generic response back. I stopped using Benjamin as it has majorly gone down hill since they did their changes to payout methods, etc... I will not recommend this company to anyone.
9 december 2025
Review zonder uitnodiging
Antwoord van benjaminone.com
Hello Stephanie Hall,
We appreciate you sharing your experience regarding the pending payouts, and it's understandable that waiting for these funds can be quite disheartening. The amounts you've mentioned are significant, and we recognize the importance of having timely access to your withdrawals. Due to the high volume of withdrawals being attempted, we had to put limits in place to help keep our systems running smoothly, which may have contributed to the delays you're experiencing.
Thank you for bringing your concerns about the response to your previous ticket to our attention. We have escalated this internally to ensure that we can improve our communication and provide better support moving forward. Your feedback is crucial in helping us understand the areas that need enhancement.
We genuinely value your input and hope that you may reconsider your experience with us in the future. Thank you for taking the time to express your thoughts.
This app probably never intended to pay…
This app probably never intended to pay out - even after a year of daily participation and 3 months of waiting I’ve been removed from the waitlist and not received anything. It should be removed from both Apple app and Google play stores as it is truly a scam.
28 maart 2026
Review zonder uitnodiging
Antwoord van benjaminone.com
Hello Jay,
We genuinely appreciate you sharing your experience and expressing your concerns about the payout process. It’s clear that you’ve invested a significant amount of time and effort, and the lack of results must be incredibly disheartening. Due to the high volume of withdrawals being attempted, we had to put limits in place to help keep our systems running smoothly. We understand how frustrating this may cause.
Your feedback is important to us, and we have escalated this matter internally for further review. We want to ensure that users like you receive the support and clarity you deserve.
Thank you for taking the time to voice your thoughts. We hope for a resolution that can help restore your trust in our service.
Frustrating
I have sent an email every other day this past week to see about getting the $ that is owed. I have $400 that is in queue and have another $250 that is waiting to be withdrawn. This app has gone to total crap! I was boasting to people and now I feel like an ass for doing so. To also see that they still won't give a timeline as to when the money will ever be released is absolutely ridiculous. On top of hearing the same automated message over and over again on how sorry they are to hear about experience and still do nothing to help resolve it.
8 december 2025
Review zonder uitnodiging
Antwoord van benjaminone.com
Hello May Rose,
It’s truly disappointing to hear about your experience with the withdrawal process and the challenges you've faced in getting the funds owed to you. Waiting for a significant amount of money can understandably lead to feelings of frustration, especially when you have reached out multiple times without the resolution you deserve.
Due to the high volume of withdrawals being attempted, we had to put limits in place to help keep our systems running smoothly. Your feedback about the app's performance and your previous positive experiences is incredibly important to us. We have escalated your situation internally to ensure that your concerns are addressed and that we can work towards improving this experience for you and others.
We genuinely appreciate your input, and we hope for a resolution that helps restore your confidence in our service.
I know you don’t care and this won’t change a thing
I haven’t been waiting as long as some people for a payment but I’m equally as frustrated because it’s misleading to say it’s still same day payout and find out once again it’s not I’m not interested in the same response of the higher demand and having to place limits when withdrawing you never once mentioned it would take weeks even months to receive a payment you should be up front when people are trying to get the money they earned instead of the waiting and checking everyday which only benefits you because they are logging into your site and the automated response is equally frustrating it’s not personable at all even your faq page still says same day but could take 5 hours which isn’t true at all it also advised me to reach out based on its information because it was over the time limit that YOU have on YOUR faq page I just want my 90$ and to move on at this point I know you don’t care about my review I know it’s not going to get me my money any faster I know your going to say “it’s disheartening” “it’s frustrating” and then I’ll get the run down of higher demands and queues but some of us really just need our money your app was a great solution to me before the change and now 90$ is held up that I could of really used
9 maart 2026
Review zonder uitnodiging
Antwoord van benjaminone.com
Hello Kimberly St.Clair,
It’s clear that you’re feeling let down by the payout process, and we truly appreciate you sharing your experience. Due to the high volume of withdrawals being attempted, we had to put limits in place to help keep our systems running smoothly. We recognize how frustrating it can be when the expectation of same-day payouts isn’t met, and we understand how misleading that can feel.
Your feedback about the communication regarding payment timelines is invaluable, and we have escalated your concerns internally. We want to ensure that users like you receive clear information about the process, as waiting for funds can be incredibly challenging, especially when you need them.
Thank you for taking the time to express your thoughts. We value your input, and we genuinely hope for a resolution that allows you to move forward positively.
SCAM SCAM SCAM
It has been nearly 3 months since I put in a request for $40.98 to be sent to my
PayPal. It said it could take 5 hours. I’ve been waiting nearly 3 months and every email I send, I get an automated response back. This site is a scam.
24 januari 2026
Review zonder uitnodiging
Antwoord van benjaminone.com
Hello Elizabeth Rohn,
We genuinely appreciate you sharing your experience with us. It’s concerning to hear about the delay with your request for $40.98 to be sent to your PayPal, and we recognize how inconvenient this must be for you. Please reach out to our customer support team at socialhelp@benjaminone.com for further assistance with your issue. Your input is valuable to us, and we are committed to resolving this matter for you. Thank you for your patience, and we hope to provide a positive outcome soon!
Payment been in que since Jan
Payment been in que since Jan. 26th 2026 what a shame will not be playing the app anymore.
26 januari 2026
Review zonder uitnodiging
Antwoord van benjaminone.com
Hello Moneke S,
It sounds like you've been waiting quite a while for your payment, and I truly appreciate you sharing this feedback with us. Your experience is important, and we’ve escalated this matter internally to ensure it receives the attention it deserves. I understand how inconvenient this must be for you. Please reach out to our customer support at socialhelp@benjaminone.com for further assistance. Your insights are invaluable to us, and we hope for a resolution that meets your expectations.
I would give this app 0 stars if I…
I would give this app 0 stars if I could, I used to think this app was great, but ever since September 2025, it went downhill and it seems like a major scam!! We used to be able to withdraw anything amount at least $25, and get it instantly. Now you can only withdraw $50 a day and you get charged $0.99, but you don’t get it instantly! I’ve had 2 withdrawals pending since March 14 and 15th & I still haven’t gotten an amount of time for how long I’ll get it even though they say you will. I contacted customer support, and all I got was a generic copy and paste answer, not even answering my question which means they didn’t read it all!
Also, when I try to make a withdrawal, I get a notification saying:
Withdrawal request under review
To ensure your security, we are reviewing your withdrawal request. It will be processed shortly. Please note that it might take up to 7 days to complete. If you have any questions, please contact our support team. We appreciate your patience.
It’s been saying that since the 16th. I tried contacting customer support and still haven’t gotten a response!!
Every response on this website or any other thing that has to do with the Benjamin app are all copy and paste responses just like the response I got asking about my queue time! I guarantee that’ll be my response from this website, will be a response mostly every gets that gives this app a negative feedback!
30 september 2025
Review zonder uitnodiging
Antwoord van benjaminone.com
Hello Crystal Jenkins,
It’s disheartening to hear about your experience with the withdrawal process and the challenges you've faced since September. We appreciate you sharing your thoughts, as it’s important for us to hear from users like you.
We understand that due to the high volume of withdrawals being attempted, we had to put limits in place to help keep our systems running smoothly. We acknowledge the concerns regarding the changes in withdrawal limits and the delays in processing your requests. The fact that you have pending withdrawals since March is certainly not the experience we want for our users. Your feedback about the responses from customer support is valuable, and we have escalated this internally to address these issues.
We are committed to improving our processes to ensure that your concerns are taken seriously and that you receive the support you need. Thank you for taking the time to share your feedback, and we hope for a resolution that meets your expectations soon.
Well it's now been over 3 months with…
Well it's now been over 3 months with no deposit cause I'm still in the queue. Please stear clear of this site it is promising immediate payouts to new users while the old users languish in the que. SCAM. Of course I got the generic email *see below* about how sorry they are and how upsetting it must be and they are going to prioritize my account. PLEASE PLEASE don't fall for their fake news it is a Huge SCAM
21 januari 2026
Review zonder uitnodiging
Antwoord van benjaminone.com
Hello Lynda Holmes,
It’s concerning to hear about your experience with the deposit process and the prolonged wait time you've encountered. Waiting for over two months can certainly be disheartening, especially when you expected a more immediate payout. Due to the high volume of withdrawals being attempted, we had to put limits in place to help keep our systems running smoothly, and I understand how frustrating this may be.
Your comments regarding the disparity between new and existing users are important, and we want to assure you that we take this matter seriously. We have escalated your situation internally to address your concerns about the queue and the payout process.
Thank you for sharing your thoughts with us. We genuinely value your input and hope for a resolution that meets your expectations soon.
Withdrawals are garbage now and customer service is piss poor
Almost 2 months for a $25 withdrawal is absolutely insane! And I'm still waiting since my withdrawal is still in queue. I have emailed support several times. And while I don't get a response, answer, or resolution, I do get an email asking me to rate their support. I'll say here what I say there: it's complete garbage!
5 februari 2026
Review zonder uitnodiging
Antwoord van benjaminone.com
Hello LS,
It’s truly disappointing to hear about your experience with the withdrawal process and the lack of communication from our support team. Waiting almost two months for a withdrawal is understandably frustrating, and we appreciate you sharing this with us.
Due to the high volume of withdrawals being attempted, we had to put limits in place to help keep our systems running smoothly. Your feedback regarding the delays and the unresponsiveness from support has been noted, and we have escalated this internally to ensure that your concerns are addressed. It’s important to us that you feel supported and valued, and we recognize the impact that these issues have on your experience.
We hope for a resolution that meets your expectations and restores your confidence in our service. Thank you for your patience as we work through this.
Terrible payout system
Like so many others, I’m stuck in the never ending queue. Used to get payouts within 2 days. Now I have 3 payouts pending since Dec 9. Used to love this app —it was the best out there— but now I don’t think I will ever see another dime. I email and just get an auto response. Very disheartening.
27 maart 2026
Review zonder uitnodiging
Antwoord van benjaminone.com
Hello Angie Martin,
It's truly disappointing to hear about your experience with the payout system, especially since you previously enjoyed using the app. We appreciate you sharing your concerns, as waiting for payouts can be incredibly challenging, particularly when you have multiple requests pending since December 9.
Due to the high volume of withdrawals being attempted, we had to put limits in place to help keep our systems running smoothly. We recognize how important timely payouts are for you, and it’s understandable to feel disheartened by the delays. Your feedback regarding the auto responses from support has been noted, and we have escalated this internally to ensure that your situation is addressed appropriately.
Thank you for your patience and for being a valued member of our community. We genuinely hope for a resolution that restores your confidence in the app.
Legitimate site seems like a scam site now.
Everything was fine until I requested a pay-out which they limited to $50. Over 3 months later I am still waiting. When you contact them about it, they send a generic e-mail. I have requested someone higher up to look into this but not sure if it will help. I still have money to withdraw but am afraid to try.
26 december 2025
Review zonder uitnodiging
Antwoord van benjaminone.com
Hello Michelle Carrier,
It’s concerning to hear about your experience with the payout process, especially after a positive start with the app. We genuinely appreciate you sharing your feedback, as waiting for a payout can be incredibly challenging, particularly when it has been over three months.
Due to the high volume of withdrawals being attempted, we had to put limits in place to help keep our systems running smoothly. We recognize that this may cause frustration, and we truly empathize with your situation. Your feedback about wanting higher-level assistance has been noted, and we have escalated this internally to ensure your situation is addressed appropriately.
It’s important to us that you feel confident in using our service, and we’re grateful for your patience during this time. We hope for a resolution that restores your trust in the platform.
They used to offer same day payout
They used to offer same day payout, now it takes forever. They make you wait 3 months for it to credit, then who knows when you will get paid. I currently have two 25$ payouts, I have been waiting on one since 12/15/25! I have another 50 bux still pending in que. Customer support is non existent, they ignore you and never respond. I am sorry, but don't waste your time. You will not get paid.
26 maart 2026
Review zonder uitnodiging
Antwoord van benjaminone.com
Hello Rachelle Hermanson,
It's concerning to read about your experience with the payout process and the delays you’ve faced. We genuinely appreciate you bringing this to our attention, especially since you have been waiting for your payouts for quite some time. Waiting for three months, particularly for amounts you expect to receive, can be incredibly disheartening.
Due to the high volume of withdrawals being attempted, we had to put limits in place to help keep our systems running smoothly. We understand that this may cause frustration, and we are truly sorry for the inconvenience it has caused you.
Your feedback regarding the lack of responsiveness from customer support is also noted, and we are grateful for your insights. We have escalated this internally to ensure that we address the issues you've highlighted. Your experience is important to us, and we want to work towards making improvements.
Thank you for sharing your thoughts, and we hope for a resolution that will restore your confidence in our service.
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